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May 2025 by DCfromtheV
Absolutely phenomenal service, literally the best experience with a tire shop I have ever had in my life. The technician Alex was just awesome! Nice, professional, and knowledgeable. Not only did he finish the job in half the time estimated, but I happened to be walking out of the store after shopping and he saw me and drove the car right up to me. Signed the papers and was on my way. Give this man a raise Costco!!! I will be coming back here and telling my friends and family to do the same.
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April 2025 by Princess Warrior
Great service experience. People were very helpful.
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January 2025 by A Pgas812
If I could give them a 1 star I would. The girl at the counter told me to come super early to get the car done early. I came at 8:30am and was first in line for walk ins. I followed up in the afternoon and the customer service said “we have one car ahead of you, once they are done, we’ll get to your car”. 7:45pm comes and THEY STILL HAVNT EVEN TOUCH THE CAR!!!!! Being first in the store and they still havnt even gotten to my car which has been sitting there all day. The guy on the phone seemed like they were missing my keys or forgot about my car. Terrible. Do not go here. Even if you are first to the store, not a chance they will get to you. I’m never coming here again.
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December 2024 by Isaac Lopez
I called and was told I did not need an appointment for a tire rotation and to just show up at 9 AM as a walk-in. That’s exactly what I did. The guy told me it would be 2 hours. So I walked home (luckily it was my day off and I live nearby.) Then I called them 6 hours later when I have not received a notification. I was convinced that someone simply forgot. I was told that my car was not ready because they prioritize people who have appointments. So I explained to the guy that I was told I did not need an appointment! He said “We’ve had people in line since 8:20 AM and you’re one of the Last walk-ins.” I told him I was there at 8:50 AM (before they open) and there were only 3 people in front of me, so he said sorry and reiterated that a lot of people were in front of me. Anyway, this place set themselves up for creating the expectation it would take 2 hours when in reality it took all day, and they provide you with wrong information; Everybody just tells you something different.
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June 2024 by garrett t
appointments and time are neither respected nor honored here. make sure to allot a minimum of 3 hours for a tire installation. my car has not even moved from it's spot for 2 hours i even showed up early.
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February 2024 by Daniel
Called ahead of time regarding a tire purchase. They did not schedule an appointment, and told me to come by any time between 9am and 4pm. I came for my tires at 1:30pm the following business day and they refused to sell them.
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April 2023 by Lisa E.
Costco is amazing. We purchased an LG refrigerator on line, it was delivered within 2 days. The delivery team unpacked it, installed it beautifully in a tight spot in our kitchen and removed the old refrigerator within a very short time. They were so efficient, knowledgeable and courteous! Two and a half months have gone by and the LG refrigerator has not performed well, first the ice maker didn't work, then the water dispenser leaked and then the entire fridge stopped cooling. I tried to work with LG directly, but it was not a satisfactory response. I contacted Costco Customer Service and they were awesome!!!!! I have authorization to return the fridge to Costco and have a pick up scheduled for 3 days from now. Since I didn't want a straight across exchange for a new LG, I left it as a straight return. And of course I went on line and ordered another refrigerator from Costco.com, not an LG this time.I will forever be a fan and customer of Costo, they stand by their products and make it right every time with NO HASSLE,Thank you Costco!
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March 2023 by Chris C.
This is a fine Costco. Parking lot isn't terrible, the gas line unfortunately is. Wish they would reroute the line to get it off the entrance street. Workers have been solid and staffing isn't too low, though long lines can form. Very small food court area. Wine selection is okay, definitely not as good as other Bay Area ones.All in all it's a-okay.
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March 2023 by Sheryl H.
I visited the Vallejo, CA location when i was looking for the Pendelton Picnic Mat around the warehouse. I had asked the lady with eyeglasses and long black hair if she was available to help me. She said yes. I asked for her name and she said it was jacky. Instead of pointing to where the item would be she took the time to escort me to the product and told me good things about the item. I let her know i was thankful for her help, that everyone online was posting how popular it was and that they sell out fast at other locations. Im very happy with her customer service! Definitley went above and beyond to assist.
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January 2023 by Vicky L.
Out of 3 Costcos in Solano County, the Vallejo location wins in terms of item selection and eye exam price. I was able to get my eyes checked for $50 (Spring '22) on a Saturday afternoon. Shop til you drop then get your eyes examined! lolThis location offers items I don't normally see at the Fairfield and Vacaville stores. They offer more asian items like chinese sausage, dried squid, lumpia and canned milk tea boba. I found the Matcha Lindt here (when they were offering it) and egg roll cookies. There was even a section for Lunar New Year plants and treats. You can easily spend over $50 on snacks alone, which is what I did.It's a decent size store, not as big and spacious compared to other Costco's. I've been here a few times and each visit, it has been crowded. Items are pretty much well stocked and the store is organized. Samples are passed out here and there. I haven't ordered at the food court but it is small and limited seating. Self-check out is available for the introverted people to the far right side of the check out area. And farther down are the restrooms. In front of the check out registers is the optometrist and the eye center. I was able to get an appointment pretty quickly and on a Saturday at 4pm. The optometrist was gentle and nice and it was a quick visit. I didn't need my eyes dilated but if I needed to, it would've been an extra $20. From what I can recall, the Fairfield and Vacaville eye exams were between $69-80 so $49 was a pretty good deal and that was without insurance. I was able to get my rx and order glasses somewhere else.The Costco is located close to Best Buy, Red Lobster and Habit burger and there's plenty of parking to choose from. I haven't had a chance to get gas here since it always looks crazy busy. Overall, I appreciate this Costco. Check them out, you might find some unique items!
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December 2022 by Lisa F.
We love coming to this Costco weekly. Might as well call it Whole Paycheck. It's literally $300-$400 everytime we stop by here. It's a bit insance how much one can easily spend here.
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December 2022 by Rheena M.
This Costco has all the regular goods to stock your pantry, refrigerator, and freezer, but the gas prices here are constantly a few cents lower compared to other Costcos in nearby cities. Hey, all the pennies count when you commute!
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December 2022 by Arnulfo Bahena
I honestly would like to know what is the point of making an appointment if I had to wait 4 hours for a simple tire installation? I have an appointment 1pm I left early in my house to be on time after 1 hour I thought they started my car but unfortunately at 2:30pm my car still in the parking lot no apologies, no update whats going on! It's not about the fact of waiting but the inability to set realistic expectations as a client. I don’t mind waiting for how many hours if they have waiting area for customer but they don’t have waiting area to set comfortably the only waiting area they have is in the parking lot! My appointment was 1pm they started my car 3pm car done 4:45pm to be exact how poor is the service! I am very disappointed costco customer service very bad experience and unacceptable!
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October 2022 by Frank F.
I am a big fan of Costco. I have been a member for over 20 years. Always great customer service. A lot of great food and products. I have purchased truck tires and car tires.
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October 2022 by Mark B.
#Clean#Good Selection#Good Service
