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March 2024 by Nee N.
The employees are very polite. They give you the help you need and have great deals . If anyone ask me about rings on chains I will send them to Daniel jeweler.
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June 2023 by Kristin R.
Do not use these people for jewelry repair or battery replacement! They never let you know when your items will be ready. No calls, emails or texts. You have to go there and ask if items are finished being fixed. Even when they are open they do not answer the phone. Also they are very unorganized and lose things. I dropped off four watches in April, I got back 3 that were mine and one, a very special watch was lost. I called so many times, emailed so many times, and texted... no response. I have been back several times and my watch is still missing. Also, I paid for the battery of the missing watch. They still have that money of mine. If it were possible to give negative stars for this business I would.
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January 2023 by kathy Adams
I took two diamond rings in to have a necklace made, they have had these since March 2021. I have been in 7-times. I cannot get the rings back or the necklace: just lots of crazy excuses. Promised to call, no call todate.
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December 2022 by SELA OTUMULI
Took my chain in for repair before thanksgiving and up until now we still haven’t received. I have been asking to return it if they can’t fix it and they keep making excuses that the jeweler is not in yet and said they will call and never received a phone call. Very very bad service! I will be reporting this to business bureau and I still don’t receive any response regarding my chain. Last Name NAUER
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November 2022 by Keir Wells
I really don't understand the 1 star reviews. The intittlement is real..sad..... BILL is older so yes your going to.have to adjust you expectations like hearing and that shouldn't be a problem for those that respect our Legends, our Elders... As foe quality of work., I'd rather cone to them than any.other. I come in from fairfield to vallejo..5 stars baby
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October 2022 by JR C.
Brought over some watches for battery replacement. I'm so mad at how the face of one of the watches has so many scratches!!! It was because the lady who changed the battery placed my watch on the counter without any protective cloth underneath. And when you tell them or suggest something, they get offended. Not going back there!
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August 2022 by Jackie T.
I went in to get a new silver chain for a charm The charm has two holes and is difficult to thread the chain through. Bill the owner helped me pick a new chain , he also cleaned the charm and threaded it onto the chain. The charm is an M and he asked me why I wear an M when my name starts with J. I told him it was my daughters and that she passed away 9 years ago. I have been wearing it since. He was so kind. He discounted the service quite a bit in my daughters memory. He was just so thoughtful and kind throughout. I highly recommend DeMares jewelers.
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April 2022 by julius t.
Honestly best experience at a jewelry store. If you come in ask for Rose. Out of all the flowers in the world the rose is the best flower for a reason. Great customer service and she will clean your jewelry so it is super shiny.
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January 2022 by Eva M.
I'm from El Cerrito just moved out to Vallejo. I'm glad I found this Jewelers to fix my rings brackets etc. This store survived the pandemic. I will be surely supporting them. Nice people work here
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January 2022 by Janene G
They act like you’re bothering them. Not friendly at all. They charged $50 for a cleaning fee without telling me that they were going to clean my item. I came in for a completely different service. They didn’t even call to let me know that my watch was ready to be picked up. I will never return there or recommend their business.
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October 2021 by Noelle G.
Great family-owned local jeweler. I had a broken bracelet and they were so quick with turnaround time and the soldering job they did was impeccable! Flawless repair! Very reasonable pricing for repairs, will definitely be back if I have any future repair needs. They have beautiful jewelry and watches too! Definitely recommend. Bonus: awesome Bay Area sports memorabilia on the walls there!
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October 2021 by Alisa A.
I brought my three stone engagement ring in to be reset. Janice, the owner, said that it would be ready in two weeks, which I am convinced is her typical response. After four weeks, I got my ring back (they send out their items to be set) the two side stones were set at two completely different angles. Janice agreed to have the ring set again. After an unreasonable amount of time, I got the ring back and the two side stones were STILL set differently from each other, this after Janice's assurances that "Dragon", the guy in the city that does their work for them, is a perfectionist. $1200 later and my ring is still as unwearable as the day I brought it in to them in July of 2021. I will NEVER be going back to this store and if you care about quality in craftmanship and the value of your hard earned money, you shouldn't either!
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October 2021 by Avid G.
Terrible customer service. I've been going her for years to have all my jewelry repairs done and watch batteries. Always dealing with the gentlemen or daughter always been lucky I guess not to get the miserable lady who's always there, very rude and judgmental on appearance, I get the feeling that is just her, never polite unless your older and she knows you have money, witnessed it, felt it in way she treated me, I felt the negative vibes. I'll never ever be back and it's unfortunate like I said been going there since the 90's. Never treated as I was other day!
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July 2021 by J D.
Dropped off wife's Rolex for servicing. Took over a month to get it back. When she got it back, within a week, it was running three hours slow in a 12 hour period. Took it back. Took another couple of weeks to get it back. Within a couple of days, my wife complains that when her Rolex is manually wound, it feels like it's grinding. Brought it back today to have them verify the complaint. They said it would take another 10 days to get it back. I didn't want to leave it. This watch has always been serviced at the Rolex Service Center in San Francisco and has always been returned in like new condition. Would no longer trust a Rolex being serviced here.
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July 2021 by Agustin G.
horrible costumer service! don't ever bother to go there. i'm not kidding, unless you are used to poor cs
