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February 2024 by Karen S.
I have ordered dozens of kitchens and bathrooms for many years from the Granite Store for both homes and apartments. The employees are wonderful and so helpful to work with, and their materials are beautiful. This is the only store I will use!
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February 2024 by Marti Hardisty
We are doing a primary bathroom renovation. We did not get all of our materials from the Granite Store, but what we did get arrived on time and in perfect condition. The staff was friendly and helpful. We feel confident recommending their services.
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January 2024 by Cyn T.
I love the products available in this store, however, for as many employees that they have NOT ONE PERSON said hello, welcome or thank you for coming, can I help you? to me. Nada. Zilch. This is unacceptable for a business and as I consider who I want to give my business to being greeted or acknowledged in some kind of way is important to me.
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January 2024 by Don Wimberley
Very helpful, great pricing, big selection....
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November 2023 by Lauren S.
Time to revamp our kitchen. Deciding to go with Quarts for the countertops for a premium clean look. The Granite store has a nice variety of natural stone, tile, and flooring for both kithen and bath. I cant wait to remodel my bathroom next. Mae Matibag was the rep that helped us choose our countertops. Very professional and personable... got us a good price on installation. We are loving it. Ciao for now!
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March 2023 by Jeff R.
There are a dozen or more countertops places close to my house. I'm glad I drove the 30 miles to Vallejo to get and counters. They have a good selection of options, they are helpful but not pushy and they gave me options and left the final choice up to me. Signed the contract, set an install date, hurt my back and had to sit and watch while the removed my old yucky countertops, set the plywood in place, measured- remeasured, moved a tired broken dishwasher (great service was not required in the contract) and did an amazing install on amazing countertops. The back counter is 17 feet long, attaching an 8 ft x 3ft island, an undermount sink. The guys did GREAT.. If you don't know where the seems are, you can't see them. With a marble look quartz, that's amazing. See Michelle, she will take care of you. Will attach photos later.
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March 2023 by Martha Block
Michelle Bell is superb! Thank you for your help!
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January 2023 by Kim C.
My kitchen had water damage, so I was looking for a new island, countertops, and cabinets. The Granite Store redid my bathrooms several years ago, so I decided to try them again. I was very happy to find that Katya was still working for the place and she was eager to help with my project. she again did an excellent job making recommendations for design and putting together an estimate. She was efficient, professional, and helpful in getting the job done. I did not have to explain much; she knew what I needed and wanted. After the initial consultation and estimate, the installation was scheduled within a week. Other businesses I talked to said I would have to wait 7 to 8 weeks. They scheduled the demolition, the cabinet installation, and the countertop in three days. The crews were professional, courteous, and hard-working. I can't be happier with the new cabinets and countertops. Having a local business that I can trust and rely on is wonderful. Job well done, Granite store!
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December 2022 by ERA
Great materials selection. Fabulous customer service.
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November 2022 by M “SheDoc” M
Went there because I was told of affordable prices and quick installation times. When I was actually there an employee, Henry, was nice until I showed no interest in the prefabricated slabs around $1.7 k not made in China. Then I was not acknowledged and made to wait. The entire time he discouraged me from getting a custom countertop by saying how expensive it is and takes longer etc. $5k or more. I walked out, went to Lowes and got a better grade, custom countertop for $3.5k includes cuts, edge and installation. Still more than the prefabricated but at least I was treated with consideration.
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July 2022 by Jan Lee F.
Great selection & service. Jasmine is the BEST! so talented & patient, full service!
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June 2022 by Lacey J.
My husband and I purchased some replacement flooring from them, because they were the only ones that sold our flooring. I called to make sure that it was ready and available to pick up before I began a 35 minute drive to the store. When I got there they told me the warehouse people were on lunch and that I would have to wait to pick up three boxes of flooring. However there was no mention of warehouse guys going on lunch, when I called on the phone. My husband said the customer service on the phone was lacking and short. The general vibe I got from the person behind the counter when I showed up was unfriendly and unwelcoming. If you want to sell high end cabinets, floors, building supplies then perhaps you should have a better customer service appeal. I'm glad we didn't purchase all of our floors here (the people that owned our house before us did), I won't be back for any of my remodeling materials, the service was so lousy.
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June 2022 by Eva M.
I love the people who work in the show room period. They lack inventory when they are out they don't tell me the customer they send another granite style and say oh that's newer granite same name. So I was told to refuse and come into show room to pick out slabs. Wasted another week. They sent same idiot old man that only speaks Chinese. I moved my car out side twice till he figures out what to do with equipment. Then week later same crap. He never fixed chip their demo people made on my new cabinet. They were supposed to put scroll piece to cover before installing granite. He cute the sink faucet hole in wrong area. I told him just leave go away I'm not happy with work. No compensation nothing not even a sorry. Go to someone else that listens to customer that speaks English.
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May 2022 by Martin K.
Excellent and professional. When I decided on cabinets Kyle put my vision together and provided installation date. The date assigned from start to finish was like clockwork including demolition, kitchen cabinet installation, granite counter top and backsplash tile was installed by professional teams throughout job. Pricing was well below other bids and installation dates were months sooner than what Lowes quoted. Highly recommend!!!
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May 2022 by Ken K.
Want cheap Chinese kitchen granite and super thin Chinese "stainless steel" sinks that bend and warp when the temperature changes? This is the place! The Chinese installers that are forced to do the work aren't too bad but don't be gay, black or anything that scares them, otherwise they will rush the job and leave you with something nobody wants. Their customer service is a joke after the work is done. I wouldn't come back to this store for any reason even though it's cheap. They even try not understanding English when it suits them. Nothing against Chinese but these folks take it to another level.
