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October 2025 by RC. EC.
Very nice people!! I have been coming here for years when ever I need another car I can depend on hertz Vallejo and the drivers are very friendly they pick up and take you home or to you're destination. Great people and great company!!! Thank you Hertz
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September 2025 by Maria Chavez
Friendly Staff
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August 2025 by Duane Morgan
The price was not right🥵🤷🏽♀️
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August 2025 by P Q
Thank you so much for the great fast and friendly customer service. The staff handle everything professionally and with kindness. Would recommend this location to get a rental.
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August 2025 by Rachelle SeronioAng
Horrible place to rent from. Made a reservation on the phone to pick up on a Saturday from Napa. Upon picking up, the Hertz in Napa is closed on weekends. Why am I able to make a reservation for a day when they are closed? It took 20 minutes for customer service to pick up. They had me drive to Vallejo to pick up, but at a higher rate. I should not have to pay more if it is not my error! Then the Vallejo location had no notification that I was coming, so they did not have our vehicle available. How are you able to modify my reservation for a car that is not available? We ended up having to upgrade for another $80! Again, why am I having to pay extra for YOUR mistake? I will NEVER rent from Hertz again! Do NOT recommend!
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July 2025 by Ben Leffmann
Great place to rent a car very friendly and cars are well maintained
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July 2025 by Rick Albers
Meh selection. Some staff like to tell you what you want.
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July 2025 by Mike Casady
I recently had a disappointing experience with Hertz. As a semi-truck driver, I found myself in need of a rental car when my truck broke down. I walked a mile and a half to their location, only to be told that my reservation wasn’t valid because it wasn’t made 24 hours in advance. Despite having a confirmed reservation, they offered me an SUV at an additional cost of $100 per week.
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July 2025 by Ed Cohen
The staff is exceptional.
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June 2025 by Wayne Brown
Typically, I've had positive experiences at this location but not today. I reserved a car for pickup on Saturday 6/28 @ 9am. Received an email confirmation as well of my reservation. I show up and the young lady tells me she doesn't have a reservation for me and they were overbooked, so there aren't any cars available. I provided her with my confirmation number and she says she doesn't have a reservation for me, but I can come back at 11 and see if they have any cars. I go home, call customer service and tell them what happened. He tells me my reservation doesn't exist because it was cancelled at 9:03am this morning, which happened to be the same time I was at the Hertz desk and provided the young lady with my confirmation # which she said she couldn't find. I don't believe reservations cancel themselves and I certainly didn't cancel it, so come to your own conclusions how my reservation mysteriously disappeared. To make this situation right, the customer service agent was able to secure me a vehicle to be picked up at SFO for the same duration and ridiculously cheaper than I would have paid at the neighborhood location. Props to you Lewis who went above and beyond to make this situation right and shame on you to the aspiring magician at the Vallejo location this morning.
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June 2025 by Paula Hunter
Went to Enterprise first the service was horrible had my insurance switched me to Hertz’s excellent service will be using them from now on
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June 2025 by Marius Lenk
Britney did a fantastic job! Even though the choice of vehicles and brands is pretty limited, she made the experience as good as possible!
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June 2025 by Herve Bitton
Horrible service, avoid Hertz at all costs.
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May 2025 by Phil P
It’s a pleasure coming to this Hertz. Khalil and Brittany are always welcoming and helpful. Will definitely be back!
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May 2025 by Vitor Bruno
Terrible service. Booked a car online, when I arrived there was no car for me and they offered me a expensive one. Also, I had to call to cancel it because they said they could not cancel it.
