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March 2024 by Errol V.
Better customer service. Have no idea in how to have customer loyalty. Held our money for over a month and had waiting for a merchandise that never arrived and we were not even called for the status. After a month and waiting on the phone on hold for close to 30 minutes that we told the merchandise was lost. Even talked to the manager but was useless
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February 2024 by Sherilynn Cornwell
Online order was wrongly done. High rise containers yet not high rise lids. . I've called and called and it rang 50x still no answer. I've been a custodian there I know there is a group that handles calls.
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February 2024 by Kirsten Rockwood
Staff is not very helpful. Attitude was not my job. Limited staff.
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February 2024 by margaret so
Went there on a rainy windy night to pick up a bath tub half an hour before the store was closing. Super grateful for the security guard, Columbus, who went above and beyond his job duties to help us put the tub into the truck. He was so kind and thoughtful to tell me to stay under the covering so that I did not get wet in the rain. Nicest security I’ve ever encountered at Vallejo. Five star rating on his excellent customer service. ??
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February 2024 by Sunita Verma
Thanks Neomi for helping me, for finding parts in electric as well in hardware section for my project. Appreciate your attitude.
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February 2024 by Nikita Maksimov
Found everything I needed
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January 2024 by Norman Baltodano Jr.
I was there for a "special " unfortunately the item was sold out . Then I went to inquire about a possible "raincheck" at customer service. Mikayla immediately jumped into action and walked out to the garden center to verify the item was sold out . Upon checking this on her computer she suggested that I place an online order with her to assure that I get this discounted special I was looking for . Customer service like this not only should be acknowledged but be applauded as well. She could have just easily said that it was sold out but she went out of way to accommodate me. Hats off to Makayla.
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January 2024 by Fauna Miller
Each time I come to this home depot they never ask me if i need any help. This time when i went in to get keys made there was no to help with machine. I went up to front to get help they called for someone but no one came. I waited 10 minutes.
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January 2024 by Teshia Brown
Lackluster customer service experience
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January 2024 by junior perez
Not towards the workers but TOWARDS MANAGEMENT: only 2 cashiers for the entire store on Friday afternoon!?? Line is currently at least 15+ people and counting.. 01/12/2024. 12:52pm
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January 2024 by Mario Perez
Sometimes friendly people sometimes very rude people
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December 2023 by Eleonor Gamo
Worst Home Depot to shop at. customer service was horrible.
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December 2023 by Ni Lo
I don’t know how this Home Depot gets 5 star reviews. Either I have been unlucky to find the workers that put customers first or they are racists. Customer service manager declined my return because I didn’t have the broken part of the item in the package. I have worked for this company and they are not operating it as it should be. The woman didn’t even offered same product replacement so that she could keep the part that she needed.
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November 2023 by Jennifer Pierdant
Gary was so helpful in plumbing today! He made us feel comforttable with our task and was so thorough in his explanation, that we came home and knew exactly what to do! Thank you Gary and Home Depot for having such a knowledgeable and helpful staff.
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November 2023 by Marcus Wiggins
Home Depot in Vallejo is always busy and well stocked. It was alarming to see all of the power tools locked up and chained up to thwart would be thieves . Sad to see, I have been a H D shopper ever since this store's inception. The staff are always friendly, helpful & professional.