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August 2024 by Brenda C.
I've been taking my dogs to Redwood Veterinary since I moved to Vallejo (2017).. I use them for maintenance care (if there is an emergency or urgent issue, I go to Sage). Each pup received great care. My current dogs have two different personalities when it comes to vet care. One has severe anxiety that is being worked on, yet they still love on Gideon (muzzle, Gabapenten and all). Hannah strolls in, no issues, and gets the same love and care. When my last pup required emergency care, Redwood called every morning after the appointment to check on us. They provide great value for their prices. Not once did they try to upsell me on care I didn't need for my pups. I am always given options and enough information to make a decision.
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August 2024 by Nicholas B.
I have nothing but praise for the doctors and staff here! They made an awful situation with my old cat, something I never wanted to have to do, as easy for me as possible. The doctors and staff were all very caring throughout the whole process, giving my little man and I the time I needed. I was able to hold him the whole time, all the way to the end, until they took him to make a paw print in clay and take clippings of his fur. They brought him back to me wrapped in a towel that was securely closed. I brought him home to place under a statue of the Buddha in my back yard. In my opinion they went above and beyond in easing this highly painful event. They have my respect and gratitude and recommendation!
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July 2024 by Charmaine C.
Super friendly, really seem to care about the pets. I love that they have a separate entrance and waiting area for dogs and cats.
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June 2024 by K to the H K.
Disorganized. First time visit. I completed the paperwork ahead of time only to arrive and they tell me no appt. Even tho they sent me the email. Phone person nice tho. Will give them one more chance.
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April 2024 by Anne K.
Had an appointment for one of my dogs and my little pup had a nasty nail infection. They fixed her up even though they were swamped!! Thank you so much.
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April 2024 by La W.
I've been having issues with this place for a while. With their insane prices, apathetic receptionists, and impossible scheduling, I kept coming back because there honestly hasn't been a great local alternative I could find. But this was the last straw. I contracted covid (for the first time) and was concerned about my pets. My dog and one of my cats looked sick, so I did some research first before calling here. Obviously my research showed that I could've passed covid to them. But when I called to ask what I should do, the receptionist said "well it's not possible for pets to get covid." I was immediately confused and shared that that couldn't be true because of the legitimate articles from repitubale sources I had found (see attached photos from CDC.gov and WebMD.com.) She told me their doctors assured that wasn't the case. I hung up. After receiving my response from the actual CDC, I let Redwood know about it but of course they had no comment. I am NEVER giving them my business again. I found an alternative.
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April 2024 by Peggy G.
After 24 years and 4 dogs of being treated by redwood vet I will not return. After coming to a difficult decision to have my 14.5 year old dog euthanized I was told that they were understaffed and could not help me that day. I had mentioned that Dr Wright told me that they would "squeeze" us in for this service. But the receptionist refused to give us an appointment and had no compassion about how difficult this was. I was forced to go to a different vet who had never seen our dog and the vet squeezed us in. There is no customer service, care, compassion, nor empathy at redwood vet with the employee answering the phone. Redwood Vet's excuse since 2020 has been that they are understaffed. The difficulty in getting prescriptions filled, getting appointments and care of one's pet has been overwhelming and with the excuse is always "we are understaffed". If the business is so understaffed why do they continue to take on new customers and not help their current clients. I don't know where I will take my future animals but it will not be Redwood Vet!
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April 2024 by Tawnye M.
THE BEST!! So kind, patient, friendly, and knowledgeable... the veterinarian actually takes the time to evaluate the dog and explain everything to to you! Not to mention, they didn't have any issue with my request to have medications sent to Costco to save a little money. The best vet in Vallejo by far! And trust me, we've been to them all!
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November 2023 by Kia H.
It's truly baffling how this place has so many good reviews. Maybe they all stem from once upon a time when everything was decent, but they have significantly gone downhill. The staff is rude and pushy. They don't get things done when they say they will. They overcharge and don't care about the pet. You can never seem to call them, even during business hours and yet them bombard you with emails and paper mail to make an appointment. Honestly, do you and your pets a favor by going elsewhere.
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November 2023 by Dylan W.
I went to Redwood VH after I returned from a trip abroad and discovered that my cat was having issues walking and using the litter box. Redwood was recommended by a family member. I wasn't sure what to expect as I was unfamiliar with the vets in the area, and I needed help quickly. The Redwood doctors and staff were great. They helped narrow down a diagnosis, which turned out to be a spinal disease, and get me to a specialist. The doctors also spoke to me 3-4 times, sometimes for half an hour, free of charge, when I needed advice. They were very patient and understanding, and always got back to me that day. I was super impressed by all of this.
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October 2023 by Brit T.
Terrible place to do business. They truly do not care about the client or the animal. The front desk staff is rude and unhelpful, I was told I cannot "predict the future" when asking for 1 pill that takes 1-3 business days?! Even when I have an approved prescription??? Riddle me this, you can move my prescription from one Costco to another but CANNOT fill the same prescription in office without starting a new approval process??? They absolutely do not make any effort to go the extra mile at ALL not even a call back when your meds are ready??? What kind of place is this?? Then for nail trim, November 22 and no waitlist just call everyday? No customer service whatsoever, no help whatsoever and seriously you're better off servicing your own dog or finding a service provider that truly cares.
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July 2023 by Robynn H.
My older small dog was ATTACKED by my neighbor's 2 pitbulls at my property on the 29th of June. The ATTACKER caused a gapping wound on him. I rushed him to Redwood Veterinarian hospital in Vallejo. The physician recommended Solano-Napa Pet Emergency Hospital to care for him; AND THEY DID! 12 days later my beautiful dog is up and about. The stitches were removed today. THANK YOU TO EVERYONE on the 29th at both hospitals caring for my dog and me. You are the best! You are GOD'S light.
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March 2023 by Alexa C.
Wanted to take the time to leave this review after 11 years of Redwood Veterinary Hospital being my doxie Elliot's vet home. I've always felt good taking him here, but recently he has had some health issues pop up & they have handled everything with such care, answered all of my questions, and discussed multiple options with me. They truly make you feel heard and they're concern for your pet is sincere, as well as the way they celebrate with you when good news comes. We're very grateful for the vets, the nurses, & the receptionists.
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December 2022 by Summer T.
I took my doggy there and I felt like they heard me, didn't assume, and helped identify what was going on. Although I didn't get good news, they were very helpful. Reasonably priced and compassionate. I would recommend them highly.
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November 2022 by Peter T.
We had to put down two dogs within 2 months of each other. Such a hard decision to make and RVH did a great job. They made the process easy and they were very understanding and caring throughout the process
