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March 2024 by August C.
Rude security staff. Mediocre selection. Same low value Americans can expect from box stores. Bad luck as myself and my crew purchase a lot from Lowes but are now reconsidering where we purchase lumber and misc. supplies. We're mid sized so it won't really matter but if enough people stop maybe it will.
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March 2024 by Tom W.
I was really disappointed with my recent experience with Lowe's Home Delivery. Without going through all the excruciating details I'll just say that the delivery team was incompetent, damaged my flooring, argumentative, and very customer unfriendly. Rather than wait for another team to come back and do the installation that the first team was unable to do I canceled my order. I won't consider Lowe's for any future projects. They've lost my business.
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February 2024 by Natasha W.
Do not get extra sets of keys made at the Vallejo Lowe's! They have a 3rd party vendor kiosk setup but the keys cut by that machine does not work and actually got stuck in my door almost ruining my lock! I got 3 keys made and NONE of them are cut right and do not work. When I went back to Lowe's for a refund they told me it's not their problem! It's their vendor kiosk in their store and I would not have had keys made by it had they now allowed it to be setup in their store. And nobody was in the back to make keys so me and 3 other customers were forced to used that faulty key kiosk. I'm sure none of their keys worked either! And the vendor never refunded the money either! SHAME ON YOU LOWES! Those extra keys were for my kids! Good thing I tested them before they actually needed to use them to get in the house when I'm at work! NEVER HAVE LOWES KEY YOUR KEYS! Either stand by the products and services rendered in YOUR store by vendors you allow in or don't allow shoddy vendors either shoddy products and services in where you won't even vouch for them! I've never been back. I go to Home Depot now!
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February 2024 by Lloyd B.
Lowe's in Vallejo, CA. Zero star if possible. Terrible. Fully paid for a washing machine, Order # 379 456 658. Promised to deliver, waited all day. Called store and they verified it was on the way. It never arrived. Asked for refund of my money. Manager said was going to look what happened. Had no idea. Also, talked to their delivery center. It has been more than 5 months. Never got appliance or refund to this day. Going to avoid trusting this place.
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February 2024 by Tiffany M.
I was happy that they had my favorite ZEP product in stock however the light bulb we went to buy weren't in stock. I did score some Arm & Hammer baking soda for $1/box. Self-checkout was interesting but a good trip to the store.
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December 2023 by Robert B.
I want to express my thanks to Lowe's employee Bertha for her kindness and professional demeanor. She's a great asset to the Lowe's team.
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December 2023 by Magen B.
Lowe's has made unauthorized charges on my card. Even after getting these refunded by Lowe's credit card services, Lowe's charged me again. Do not trust them with your personal or financial information!
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December 2023 by Ron S.
Lowe's service would be considered good if 'cashiering' is all a customer needs. Unfortunately, some customers need help locating stock or getting explanations and/or instructions; true "hardwares" provide that. The Lowe's in Vallejo seems to function as a warehouse with hard to locate, often phantom, stock but it has friendly cashiers who may check their computers and tell you "the item is on aisle #1 bay 11". Chances are the item is not there nor will there be an employee around to help find it. Sigh! Lowe's however has a great selection of impulse items that are usually on sale and thereby represent good values.
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November 2023 by Martin W.
This store is always less hectic than Home Depot and I get much better service. Home Depot has everything locked up right now so I save around 30 minutes by going to Lowe's instead. Also, Lowe's offers free rekeying! Ask for Charles and you can get a new lock matched to a lock you buy at Lowe's. Saves over $15 by coming to Lowe'a
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November 2023 by Tracy F.
I only give 1 star but if it was allowed it would be zero. My experience with Lowes from the delivery of my new appliances to dealing with the executive customer service department has been nothing but traumatic. I bought 3 appliances for my new remodeled kitchen and was delivered a damaged oven. Because of the substandard delivery service there was a 4 day delay to receive my appliances. This resulted in me not having help to get oven in the house to unbox until 3 days later . Only to find my new oven had a gash on the control panel on the stainless steal. Because this was outside the 48 hours ( it was 60 hours) Lowes has refused to exchange my damaged oven. Beware of this company and it's gangster practice. Lowes does not value the customers. I will no longer use Lowes for any projects and will be returning the items that I have purchased for my remodeling. Please feel free to email Marvin Ellison's CEO office for concerns about the shady practices of Lowes. Email= Marvin.ellison @lowes.com and /or executive customer service department@
[email protected] Tracy
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October 2023 by Luke D.
Not the biggest selection of tools to buy, and not the best customer service, one thing that's good is they got the Klein deal!
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September 2023 by its y.
Delivered in front of garage blocking our way inside. They could've put it next to the door.
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September 2023 by Leonora S.
See MICHELLE for assistance with purchasing a washer and/or dryer in the APPLIANCES section! Michelle was very helpful, answered all of my questions, and was able to schedule a delivery and installation for the following day! Thank you!
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September 2023 by Sasha Rose Neitz
My husband and I bought a brand new washer with a pedestal 2 weeks ago. We still haven't received the washer and pedestal and no one can tell us why. We have been told several different stores. Basically don't shop here.
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September 2023 by Edward Stanton
I brought a dyer from Lowes. It was delivered to my house damaged it has taken three days of phone calls and a trip to Lowes to get the situation resolved the customer service here is below what I expected
