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July 2023 by Malia Martinez
The customer service was exceptional. Despite the area of vallejo its located, it was extremely clean and profesional environment. Everything routinely santitized. I was helped by Uriel. He kept me updated throughout the entire process. I was overwhelmed with problems when i walked in, but he had patience and resolved everything quickly. Making it possible for me to handle the rest of my day. The manager was also very sweet and helpful, although I did not catch her name.Their support team responded promptly and professionally. Overall, my experience with the Metro on 3315 Sonoma Blvd was very pleasant.
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May 2023 by TARAMA Walton
One guy professional just one the younger one
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December 2022 by clinton white
My go to for mobile service. Even if they can't help they always steer me in the right direction. Tough neighborhood but excellent service. MO is great to work with.
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November 2022 by Road Wild transportation
That store has the best team ,specially the manager Mohamed he always help me and my family with everything we need , thank you metro for find good workers and knowledgeable person like him
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July 2022 by All Hands
Very rude man working there
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February 2022 by Toni Beals
So far this is the most coolest metro store in Vallejo. They always have great deals on phones/accessories and is willing to work with you most of the time. They are quick and I never have to wait too long. Other metro store in Vallejo are ok but for some reason to me they can do for me that other stores hesitate to do.
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December 2021 by JR
Good customer service, the store is just empty. Not to many choices on devices if trying to upgrade or just get a newer phone
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December 2021 by Cheryll Page
No one has ever been more helpful.
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November 2021 by Rochelle M.
I came to the store to switch my service, I was helped by a young man named Zane he was polite,professional and very informative. He had the patience of a saint, I had the wrong account information, pin information incorrect,yet thru it all with my bad attitude he stayed calm and reassuring that we would be able to complete this transaction once I had correct information. Needless to say I got all the correct information and was able to leave completely happy and somewhat embarrassed by my behavior. Awesome customer service! I would highly recommend this store to anyone looking for ultimate customer care and good products!
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November 2021 by Angelina R.
3 phones updated on a Sunday afternoon and Edfre made it happen fast. He was friendly, professional, precise, super knowledgeable, and very patient. The whole proces was painless. THANK YOU so much, we most definitely appreciate your help man!
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November 2021 by Emil P.
Great first-time experience here at this location, w/ America & Vonn. We needed to upgrade our phones as well as enter into a new contract w/ T-Mobile, since Sprint pretty much died, and they were incredibly accommodating, and were very helpful with all our questions throughout the entire process.
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August 2021 by Judy Z.
I've had a very bad experience with service at this store. The phone went unanswered there on several call attempts during business hours yesterday. Today I went down to the store in person, talked with Rosa, the only person there, and received misinformation and absolutely no help with my problem for which I had been referred there by T-Mobile customer care. Rosa tried to sell me "insurance" which wasn't needed for my issue, and made an irritating comment to me as I left the store.
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March 2021 by ً ً
It's not crowded at all! Very cool
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March 2021 by Rodel guinto
Me and my wife were having network issues with our phones and we went to this metro store and the worker livio help us pretty well he fixed our issue and treated us very nice, now me and my wife are very happy with our phones.
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March 2021 by Lay _lani
I bought an iPhone yesterday from a guy name livio and he treat me so well he gave me a nice deal and help me so much with the whole process! I definitely recommend going to this metro store
