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September 2023 by Michael McMillan
Horrible service. Will try to upsell you everything. Will try to sell you things you don't need.
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June 2023 by Neff M.
Went to upgrade my phone. The Indian dude tries adding everything he possibly can to my order. $169 phone, he rings it up and says $300, and that was after I said no to a bunch of the extra items he was trying to sell me. WTF! Don't go to this store!
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November 2022 by Tatiana McAlister
I went to the store on Sonoma Blvd. I arrived fairly late. I was looking to switch services, due to finances, and was greeted by a young man named Uriel. He was extremely patient with me And my phone. He worked over an hour to complete the switch, having to call for assistance because of some fine details. He helped me receive an affordable rate because of my economic status.I'll never forget the time he gave me. I'll Always appreciate his calm demeanor during the moments that I was stressed.Thank You, Uriel!Respectfully,T. McAlister
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November 2022 by TM 1
I went to the store on Sonoma Blvd. I arrived fairly late. I was looking to switch services, due to finances, and was greeted by a young man named Uriel. He was extremely patient with me And my phone. He worked over an hour to complete the switch, having to call for assistance because of some fine details. He helped me receive an affordable rate because of my economic status.I'll never forget the time he gave me. I'll Always appreciate his calm demeanor during the moments that I was stressed.Thank You, Uriel!Respectfully,T. McAlister
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June 2022 by All Hands
OG at the store has no manners, and no ethics, very rude person, acting like he's doing me a favor to sell me a phone at his store, refusing to give the correct prices on items, treating staff members employees on training like slaves. Not waste your time at the store you will regret it.
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May 2022 by Michelle Leonard
I went to the Metro by TMobile store in the Safeway Plaza on Admiral Callaghan in Vallejo to upgrade my phone. I said I didn't need a 5G phone since I was on a 4G plan but I did need more memory. The employee pulled out a 4G phone from the back and started setting it up. I asked about the memory and he said it was double my old phone. That evening, when I was exploring the new phone, I saw it only had 32GB, the same as my old phone. I went back the next day and said I thought
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May 2022 by Michelle L.
I went to the Metro by TMobile store in the Safeway Plaza on Admiral Callaghan in Vallejo to upgrade my phone. I said I didn't need a 5G phone since I was on a 4G plan but I did need more memory. The employee pulled out a 4G phone from the back and started setting it up. I asked about the memory and he said it was double my old phone. That evening, when I was exploring the new phone, I saw it only had 32GB, the same as my old phone. I went back the next day and said I thought he made a mistake. He said it did have double the memory with my SD chip. But I had that chip in my old phone, so there was no memory increase. He said more memory was not available on a 4G phone. But he didn't tell me that at the time when I had specifically stated I needed more memory. He then said all sales were final, but that he would do me a favor and exchange it. I picked a 5G phone with 124GB memory and said I would pay the difference. He only refunded the amount I paid after the upgrade discount on the first phone but then charged me full price without the upgrade discount for the new phone. When I asked him about it he said it didn't come up on the computer and shrugged his shoulders. So I lost $100 because he sold me the wrong phone in the first place. I went home and logged into my online Metro account and found I owed $120, even though I am on automatic payments and was paid in full. When I called they said I had 3 new service add-ons to my account that I never requested. Don't trust these guys. They don't have your best interests at heart.Update: they did finally refund my $100 discount. but this is still a place where it's buyer beware.
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September 2021 by Rudolph Reynolds
Thanks Martha. Great service, great attitude, best smile.
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July 2021 by Sweat Cap
Well the charge cable wasn't the right charge cable. How are you even open every time I walk into a store everyone's stuck in there phone and they snap when you interrupt them.
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May 2021 by KillerPsycho101 & Games
Friendly employees and very helpful
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April 2020 by muhanad abdulsattar
Great people, excellent customer service
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January 2020 by Raul Medrano
Good service
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August 2019 by I Foreign
Fast friendly people and great service.
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March 2019 by Marilyn Wilder
One of the best MetroPCS stores. The employees were courteous and efficient. I have been to many stores around the Northbay and this one is my favorite.
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November 2018 by Mar Ble
Metropcs at admiral callaghan is one off the worst Dealers
