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January 2024 by Todd Long
This area of Vallejo has become very depressing, this store is in a bad area, and just buying a phone there is not that easy. They advertise several types of deals and specials,but none of them actually exist apparently. . Was completely overwhelmed by what the sales woman was trying to explain about how to get the best deal on two phones we liked, and keep your existing phone number. Apparently we have to take the new phones back in exactly 25 days to be set up ( or pay an extra fee) she was very nice, but I still don't understand anything about why this is necessary, meanwhile we still are using old phones, even though new ones are activated??? I don't get it. What happened to just buying a phone, and having them transfer your information from the old one?
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January 2024 by Ronald Revolorio
This branch is clean, but with a very friendly and prepared lady, who is the person who makes it worth coming back. I can bet you that she will be able to solve any problem you may have at Metroby-T-Mobile.
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August 2023 by Brooke Cruz
They deserve 0 stars. They sale defective phones, turn around and tell you to buy another phone out of pocket!! They refuse to give their manager name and won't leave messages for call backs. The worst EVER!!!!!!!!!!!!!!!!!!!!!!!!
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July 2023 by Ava B.
They deserve 0 stars. They sale defective phones, turn around and tell you to buy another phone out of pocket!! They refuse to give their manager name and won't leave messages for call backs. The worst EVER!!!!!!!!!!!!!!!!!!!!!!!!
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July 2023 by Saleh Ali
Great Customer Service, always helpful. Answered all my questions. When I need help with my phone they always go out there way to help.
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April 2023 by TARAMA Walton
Nope, I don't want to help if older people like me forget it. MetroPCS will get on your nerves when explaining how secure wifi blue tooth etc
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March 2023 by Lisa Brown
Staff was super nice and patient even though t-mobile policies made their job hard
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October 2022 by Tosh A
Got an older phone turned on. I was in and out in 15 -20
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November 2021 by Ray R.
This location is great! Everyone is very friendly and knowledgeable. My wife and I came in and the lady who helped us was very polite, knowledgeable, and got us in and out in a timely fashion. She wasn't pushy but made great suggestions and we took all she recommended. My wife and I were very pleased. And most importantly my wife is happy. I was so pleased with the service I came back recently and bought a 2nd phone for myself. And I was very pleased. It was with the same person. They even stayed a bit late for me because I came in late. I didn't feel rush and she transferred everything over from my old phone to my new one.
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November 2021 by Cecilia R.
We were helped by Vanessa, super friendly and kind. She went above and beyond. Excellent service.
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September 2021 by Juan M.
Great customer service and safe store due to a security guard on duty! Not the best location but it doesn't stop being a MetroPCS store. Good management on duty! Ricky helped me solve my internet problem at home? I explained to him what was going on and he said someone is causing a network interference and stated that it's illegal to do so but also mentioned a hack that I 'think' he said it's called dedoding. First they need to gain access to your IP address which he said any app on a computer can easily manipulate that. Phones also have limited capability just require the correct app. I did mention to him that I made a report with the City of Vallejo in regards to this problem. He said that if it happens again just call the police. He can easily explain better than I can due to his own personal experiences. I highly recommend this store.
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August 2021 by Cynaka Harper
The place was clean. It wasn't a lot of people around but the air condition is very very nice. The person at the desk was very helpful also. But it seems like they've been some robberies that they have the security there.
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August 2021 by Christina Breiter
Roberto was amazing. Great customer service. He went above and beyond to make sure we were taken care of.
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August 2021 by Reginald DORSEY
I work here security.
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June 2021 by taylormx21
Staff is friendly and professional
