Michaels is a store where you can find everything to create anything, from art supplies and yarn to party decorations and seasonal items. Customers describe it as a beautiful and nicely organized store with very friendly and helpful staff. Many find exactly what they need at a reasonable price, appreciate good quality store brands, and enjoy sales like seasonal items at 50% off. However, some note that prices have gotten a little high and report that lots of empty shelves are common, often leaving them unable to find specific items. It is also frequently mentioned that there is hardly anyone on the floor to ask for assistance, leading customers to go to the register for help. The addition of self-checkout is noted, which some customers dislike. Despite occasional stock issues and odd employee interactions, visits are generally considered great and fun for looking around.
I just wanted to give this store's employee named Lily a five star review. I am a regular customer and Lily is always very helpful, friendly, and makes sure her customer's questions or concerns are answered. Thank you Lily for your topnotch customer service!
January 2026
They weren't too many employees working but the girl that was working was really friendly I didn't get her name but she definitely helped me find some things
December 2025
I had a great experience at Michael’s thanks to Anya. She was so kind and patient, and really went out of her way to help me. She walked me through the app to use my coupon, helped me find everything I needed, and made the whole visit feel easy. I’ll def be coming back and would 100% recommend.
