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April 2021 by Warren C.
I went to Check 1 down the street and the guy asked me for my info on a post-it note, then gave me a second post-it note asking for 3 personal references. I told him no thanks. I grabbed the two post-it's and left. I went to Advance America (just down the street) and the lady behind the counter welcomed me in and told me my options. She was nice and fairly quickly got all the paperwork done. She offered cash or direct deposit. Due to attending my mom's funeral down south I was low on cash and they did it right. Night and day difference experience. Professional and helpful. Glad I decided to give them my business.
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June 2020 by Mia P.
First time to this location being I normally don't sign up for payday loans . I was short on money due to funeral expenses we just had last week. I applied for a loan online and I was told I can pick up at any location. I was in Vallejo so it said their was a location on Springs road .As I entered the door of course I'm pretty sure they don't get to much business this way or even have too many customers due to the corona. The guy behind the glass with an older lady and it was approximately 2:30. The guy ask are you receiving money And how much are you getting ,I told him 255 payday loan. He then tells me without even asking from where or how I was receiving the loan . He just says out his mouth you need to go to Walmart in store to receive your money because they don't carry that much. Of course I'm not all about arguing or wondering why ? I then just ask in store on Sonoma he says yes. I get to Walmart and it's a huge line so I stood there for a good 30 minutes before reaching the front . I then ask the girl I'm here to get a payday loan and she looked at me and said we don't do payday loans we only offer money gram. I told her why would the guy send me here . She then apologized and I called advance America on springs road . I spoke to the older lady I seen and I asked her why would you guys send me here and it's not the place for pick up . She then ask what were you suppose to receive , I told her a payday advance . She then apologized because she said it was a misunderstanding he thought it was money gram . I then said how can it be a misunderstanding when he didn't ask me any thing, but if I was receiving money. Now I gotta come back to the location when all he had to do was help me and provide the service and ask question instead of assuming s**** I was so heated wasted my time got back over there with my sons now I'm feeling disrespected as if my time wasn't valuable. Bad service they sit on they a** all day don't nobody ever go there I bet and the service is wack just like the Square a** dude prolly assume people don't work . That's why his a** assuming s*** .Zero stars for this dry a** business just like the gentlemen behind the counter with fake a** watch and looks like he need a lineup .
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November 2019 by Kimberly Y.
Great customer service from the gentleman that helped me and the other ladies that work there are so nice as well. Fast and easy service thank you guys
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October 2019 by Connie G.
Customer service was excellent! Needed help wiring some funds and didn't know where to go or who to trust. The staff here is so friendly and went out of their way to help me...will definitely be back! Thank you!
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October 2019 by Joanna D.
I came here with a friend about a month ago and everyone was so friendly. They helped us immediately and guided us through the whole process. I would recommend this place.
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April 2019 by Ryan O.
These people are Angels. I can't count how many times they have saved my butt. People can count on me to keep my promises because they make it possible. Other loan places are evil and mean and unforgiving. Not these ladies. They have gonna above and beyond to accommodate me. Thank you so much Joanne and Jerry*( sorry if I misspelled Jerry). And nobody listen to Cindy L. I have personally made bets with my friends about how long I would be in and out of the doors and every time I'm out in under 4 minutes timed with a stopwatch. That is blazing speed. Every other cash place take 20 minutes or more and they are rude... *COUGH CASH ONE COUGH*...
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September 2017 by Cindy L.
This location is the most unprofessional establishment I have been to a long time. The girls are slow and don't know what they are doing. They don't finish one transaction at a time, so the process takes longer than need be. They are texting and looking at their phone the whole time. One of the employees won tix to an upcoming concert (Lauryn Hill/Nas) and was talking to the other employee about it, asking where the venue is? This establishment lacks professionalism and courtesy for their customer.
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August 2016 by E L.
The girls who work here are always very helpful and nice. Compared to other payday loan companies in the area, they offer the best customer service. They also have a variety of other services.
