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January 2024 by Me meme
This store is short staffed. There's an older woman/cashier that was extremely rude and disrespectful to me. She had the nerve to yell at me for not putting the cart away.
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November 2023 by Keisha W.
There is no care or concern for the customer at this Rite Aid. It's truly sad. I stopped by to pick up a birthday card. Got to the register and they were out of receipt paper. The CSR never stated this just said ok ,when the transaction was completed on her end. Then I tried to purchase a bag of cheese crisp which were clearly displayed in the front of the store. Yet I wasn't able to buy them as the item was not in the store system. Sheesh
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September 2023 by Krystal Hinkle
So yesterday, I was in search of a filter for Brita. Went everywhere, and nothing. I called Rite Aid here off Sonoma and 14th and this extraordinary employee, Alma went on a hunt in the store. She not only found me the filter but offered other options and saved them for me till I arrived. Great customer service followed with kindness, solutions, results, and a smile. Thank you for making my day, Alma!
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August 2023 by Rana Bahawall
If you want to get harassed and profiled by cashiers on your way out from pharmacy this is the place to go! Will be changing my pharmacy! My first time in life!
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July 2023 by ebony adams
If I can give this place 0 stars I would. Horrible customer service. They need to close this one down. I will not return!!!!
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July 2023 by Denise Johnson
I've been going to Rite Aid for about 10yrs. They are friendly and helpful. I remember the bag shortage...it wasn't too bad, especially with others dumping bags on Solano...at least for a while it stayed clean.I love that they have Amazon Lockers and the store has discounted mdse..GREAT DEALS
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June 2023 by Rajiv Bawa
There drivethru is worse thing they have while you pickup and leave nobody can see the traffic coming from other direction and top of they never have medicine in stock .
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May 2023 by Mahogany
Their customer service is TERRIBLE. They ring you up but don’t include a bag. I guess I can afford my purchase but not a .20 bag? Weird. Should’ve done your job correctly and just included it. It’s .20. I had to walk out with no bag. Wasn’t a big purchase but I was running errands. I’ll now have to stop at home first, inconvenience myself since they couldn’t just ring me up for a bag?? They gotta do better. Maybe if they STAYED OFF THEIR PHONES they’d do the job right. That goes for the OG ladies with the curly grey hair and glasses. Everyone was on ‘break’ at the counter. Just lazy and bad workers, honestly.
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January 2023 by Larry Hammond
Poor or no service. No one to open locked cabinets. Will take all of my future purchases to Walgreens.
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December 2022 by Sandra D.
I've had very negative experiences with the pharmacists. They are always in a bad mood and treat the customers poorly. I've had issues many times receiving my medication at this location because they constantly have "system issues" and they're not able to get the order from my doctor.
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October 2022 by James M.
Trying to get a hold of the pharmacy to refill my prescription Friday early was trying to call and call and call no answer no answer so I got off work drove to the pharmacy drive-through talk to the pharmacist told them there's something wrong Normans answering my phone calls now I can't refill my prescription That I need very badly it's not pain medication he told me he might be filled by Monday but I called today tried to call today still no answer on the phone so I had a friend call for me from his phone to find out if he can get through this on the same number and he did they're blocking me
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June 2022 by Mia P.
Went in there today and my question is why would you post yellow sale tag before day of sale . I bought a few products that had yellow tag and when it didn't ring up half off the loud a** lady I think her name jamiere whatever it is mentioned they were short staff and put 'em up for tomorrow. Ok so why couldn't y'all wait till store closed. If that's case you should honor coupon because now you putting up fake ads. She mentioned next week her last week . Ok as long as I been coming to rite aid you ain't worked there no more than a year so Good bye . Store definitely need some better employees.
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June 2022 by Benjamin Reuter
If it were possible i would give the Rite Aid pharmacy 0 stars. Every rx my family or i have taken there to have filled has had issues on the pharmacy end. Im talking about multiple days to fill even the simplest of prescriptions. My mother went through withdrawals because they couldn't fill her morphine prescription on time. My boyfriend got sick because they couldn't get his prescription filled on time. The pharmacy staff is astoundingly incompetent: constantly "misplacing" perscriptions and when confronted the entire staff including the manager claims ignorance.Patients are TRUSTING pharmacies to be professional and timely. Rite Aid pharmacy's conduct constatutes a BETRAYAL of that trust. DONT WASTE YOUR TIME. DONT WASTE YOUR MONEY. DONT TRUST RITE AID PHARMACY TO FILL YOUR PRESCRIPTIONS
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March 2022 by Leon B.
It's been about 12 years since I posted my last review, and this store is desperate need of an RxEvolution makeover ( Even though they installed new outdoor signage reflecting the new logo, the interior still uses the now-outdated "Customer World" design with absolutely no changes. Similar when Rite Aid was at the current Cardinas location, they aren't using the entire sales floor. Back then, they simply moved the back "wall" forward and used signs to block the view of the closed area, but there was still enough stock not for it to look empty. This time, they're simply covering empty aisles with posters. It reminds me of a store that is weeks away from shutting down.
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January 2022 by Tiffany Romby
Some of the people that work there at the pharmacy is very rude how they talk to customers on the phone they need to speak to customer better then they do now thank you
