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October 2023 by Tony B.
I always thought that this was the nicest location in Vallejo. Clean, large and modern store. Today I was disrespected by a cashier and a pretend manager. I attempted to purchase gift cards and groceries with a credit card and was told that I needed to use cash or debit card. I mentioned that I've been buying gift cards for 6 years now and never had a problem and I've even spent $2000 at once. I received a rude look and was told that cannot be (I'm making it up). I asked for a manager and they called someone and told me they were at lunch and unavailable. I had then remove the cards from my purchase and left. I called the store from my car and asked for a manager. The person that answered claimed she was a manager (I called an hour after and the other person said she wasn't a manager). This "manager" told me that the policy changed a month ago. I decided not to believe her.I immediately drove to another location and had no problems buying gift cards. I then called Corporate and told them what happened. They said that this policy was 100% not true. They apologized and said that Safeway should not do this to customers and will have a district manager call me. It is sad that one employee was rude, disrespectful and lied to me and basically called me a liar while another employee pretended to be a manager and told me an incorrect policy. Especially when I think highly of 99% of Safeway stores and my ecoeriences.
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October 2023 by Minnie C.
I am a Glen Cove homeowner/resident and I've shopped at this Safeway for over 30 years. In general, this is one of the better locations in Vallejo/Benicia/American Canyon. The store is well stocked, clean, and organized. Prices are high, except for when they have sales on Just for U member prices and $5 Friday specials. All staff are polite and helpful except for one. She is the supervisor in the alcohol department, tall lady in her 50s with platinum blonde hair. For some reason, she's tagged and approached me on 3 separate occasions, watching me like a hawk and treated me like a suspect of something. I don't know what her problem is, but I wish she begone. I am a patron, not a criminal.
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September 2023 by Arielle A.
Good place to shop at, especially when there are sales. Without the sales, the prices can get pretty steep, so I always try to keep an eye out for deals on the sale ad. Sometimes Safeway even offers a free item if you clip it on the app by a certain date.The store is usually clean, and the items on the shelves are pretty organized, which is a plus. If you're looking for a specific item, the app also shows the aisle number depending on the location you have selected. A very convenient feature.One con is that the self checkout sometimes bugs out and doesn't apply the deals, so you might have to go to customer service to have it manually inputted, but fortunately I haven't had that problem much.
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July 2023 by Victor H.
I'm writing this review more so to warn customers. Make sure you double check the dates on everything. I've come home more then once only to find out I've bought food that was expired and I'm not talking about by a few days some have been months past the expiration date. I don't know if this is a shame on me thing or what but I would expect a big well known store like Safeway to have fresh not expired food on the shelves
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February 2023 by Sonia G.
So I came to Safeway in glen clove did some shopping and came to a checker which I was not having an ok day and the checker Angelita was the best customer service she had an amazing attitude helped me out and actually walked me over to get what I was looking for and she then checked me out and made me laugh and smile her personality is just wonderful she made my day not only was I the only customer she seems to have a lot of customers who love to see her she must be great I'd give her a raise glen clove Safeway I love coming here
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January 2023 by Brandon G
i got my physical here
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November 2022 by Terry P.
I won't be using this store anymore. I ordered a few items for pickup and it was a disaster. I will not share all of it. But a package of green beans was more brown than green. They were broken, slimy, mushy and so rotten many were brown. What kind of employee thinks this is ok puts it in an order! The celery was also off and very brown. Come on manager, time for a talk with your staff.
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November 2022 by Kasi S.
I made the horrible mistake of ordering a pre-cooked TGD turkey with 'fixings'. It was DISGUSTING. I ended up throwing everything away except the turkey which I will ground up and feed to my dog. The so-called mashed potatoes were nothing but unmixed water with some white stuff like glue on the bottom, into the trash it went. The dressing tasted like wall paper and the so-called gravy was the wall paper paste, into the trash they went. The cranberries were passable only because they were so sweet that no other taste could be determined............however they went into the trash as well. The turkey was tasteless and dry. NEVER EVER AGAIN WILL I TRUST THIS STORE FOR ANYTHING. I dislike Raleys but will go there first before I ever buy anything from this nasty store.
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November 2022 by Kelsie L.
0 Stars , some staff is great i come alot i only live down the street most of the staff is great the security guards are always sweet and the baggers but there is a really big white man he's a manager his name is Kyle can't miss him. he's kind of weird one day i asked for help he had a smart tone he didn't take me to the item i was looking for he just told me where it will be which it wasn't there and i knew that because i already looked but i didn't want to talk to him anymore so i just left without my item found it at a different store. Then there's an older lady with grey hair i always see her at night stocking stuff i dont know her name but i smile at her everytime i come in she always looks at me with the meanest face that store has bad vibes im good ill find another store to spend my money in
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November 2022 by Emerita B.
This has got to be the most obnoxious Safeway I've been too! The workers are rude & are NOT quick to help you, unless they think your stealing something. You'll wait more than 10 minutes to get helped in the Deli section. Today 11/14, I waited in the self checkout line thinking the lady in front of me was checking out, but no she was watching a young black lady checking out & kept pointing out to her everything in the basket that needed to be scanned. The older white lady that was watching her had another worker, an Asian women, go up to the young black lady checking out and telling her the same thing as well. Than proceeded to tell the lady they were going to get her another basket to make sure everything gets scanned and put into the basket. That was the most racial profiling I've seen in my life! I told the ladies she didn't need to watch her every move like that & she didn't need another basket. It was harassment to its fullest! I hope the Asian lady & the older white lady workers get fired or disciplined for their obnoxious behavior towards the young black lady they were harassing! The older white lady has an attitude problem, I've seen her attitude plenty of time I've been in there! It's a shame I won't be returning to this store until I know those lady have been dealt with!
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September 2022 by Ken K.
This place is fast becoming a dumping ground for idiotic workers. There are some great staff that try but today I was checking out at the Self Checkout and 2 black female employees were talking, using profanities and one looked like a hooker right off the street. Safeway needs to start raising their standards for hiring employees and paying the good ones better. You get what you pay for.
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September 2022 by Jessica D.
Just hate shopping here in general. Staff is severely lacking. Staff coverage that they do have are SLOW af. Waited 10 minutes at the deli counter for some pork buns that were out of stock on the shelf. Went to the line to pay and there was one checker in the big lines and one checker in the segregated alcohol area. Both had long lines. I spent about 30 minutes for my purchase that should've taken just a few minutes. There have been times where I have to hunt down a shopping cart out in the parking lot because there are no carts to be found in any of the corrals outside or inside. Just had to wait for someone else's when they were done... What sucks the most is this is actually the preferable Safeway store to shop at in Vallejo. They're ALL BAD.
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July 2022 by Lori E.
Horrible experience. I called to see if the DMV KIOSK was working and was told it was. Drove all the way there to find out it wasn't. I had talked to customer service before I drove there from Martinez with the plan to do my shopping there. I was so mad I didn't shop there at all but went to customer service. The girl didn't get it and ironically the manager walked away while I was complaining. I found this out because I asked to talk to the manager and that was when I saw it was same guy. He said sorry and he would talk to his staff. For some reason I didn't believe him and as I walked away I looked over and him and the customer service person who were smiling and I knew they were talking about me. I will never go there again and would say avoid this store altogether
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July 2022 by Loren O.
Safeway in Benicia is a pit can't they remodel or something? I have to go to Vallejo Safeway in glen cove instead!
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March 2022 by H. H.
It's funny ppl walked out with stuffs in front of security guard . They do nothing . This is not my first time seeing lol ..
