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February 2024 by Andrew F.
Service is rude. I was treated like a pariah, especially by Jenna. Apparently, there are those who have had good experiences at the Tuolumne branch, put I don't do business there anymore. Not all the workers are rude, just enough to make me leave.
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February 2024 by Maturo S.
Travis Credit Union is a shining example of banking excellence! From their friendly and knowledgeable staff to their convenient and efficient services, every visit is a pleasure. The team at Travis Credit Union goes above and beyond to meet their customers' needs, providing personalized solutions and exceptional customer service. Whether I'm depositing a check, applying for a loan, or simply seeking financial advice, I always feel valued and well taken care of. Plus, their online banking platform is user-friendly and convenient, making managing my finances a breeze. If you're in need of a reliable and trustworthy banking partner, look no further than Travis Credit Union - they truly deserve every one of their 5 stars!
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February 2024 by Catherine J.
I went in to open a new account and the person I was dealing with was very helpful and nice to me from start to finish
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January 2024 by Cec P.
I definitely give Travis Credit Union 5 stars on this review! I was getting a personal loan there this week. From start to finish Annie, the branch manager made this possible. She made the entire transition so pleasant. Yesterday she pushed the paperwork through and today I had my funds in my account. I've always had the best customer service with this bank as everyone has always been so helpful. Thanks again Annie for making this happen! You're amazing and truly give over 100% of customer service to your customers! Thanks, Cecilia P.
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December 2023 by Erick S.
I'm a long time TCU member. I've been to all the other TCU branches near by. This is by far the worst branch. Lines are always long, and the wait is ridiculous. I once left the line right in front of Royal Jelly and drive to the TCU branch in Benicia off of Southampton, finish my transaction and drive back to see the person that was in front of me still waiting. I'm not even exaggerating. I've tried to give this branch the benefit of the doubt and I would give it another chance, but I'm always leaving disappointed, dissatisfied and irritated. This branch needs to move to American Canyon and have a management overhaul. I couldn't do a half a star, so don't let this 1 star fool ya. Come on Travis check on this branch and straighten it out!
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November 2023 by John S.
Just rude experience all around for even just basic needs very slow and unprofessional must've been some change in managment at this location because it never was this poor needs fo be shut down
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November 2023 by Rowena A.
Everyone is friendly, you feel safe with all the security guys around and very helpful.
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November 2023 by Thomas C.
I recently became a member of Travis Credit Union which was an extreme disappointment. When you call "customer service" the average wait time is 20-28 minutes. It is impossible to contact a local branch and were it not for the exceptional service of one of their account managers, I WOULD CLOSE MY ACCOUNT IMMEDIATELY. I don't have a clue how a credit union with so many members and branchces can subject their members to such horrendous service. Avoid this credit union if at all possible.
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October 2023 by Danielle School
I love this branch. All of the staff, from the tellers to management, work extremely hard. Normally there is a line when I come down, but it moves quickly. And when I get to the teller window, by in large I have positive interactions with the staff. I am very happy and I feel fortunate that I do not have to bank with a huge corporate bank where I do not feel respected or taken care of. At Travis, I feel like I am taken care of and I can have a positive interaction when I go handle my financies.
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September 2023 by Marcus Wiggins
Travis changed the mobile app that I was comfortable using. Now I cant access any of my accounts and when calling customer service I was put on a 19 minute hold 3x's . The NEW mobile upgrade is useless if you can't use it. Switch to Redwood C.C for better customer service & a better.all around banking experience.
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July 2023 by glassn3rd
considered opening an account here today. after the teller finished gabbing with fellow employees she took the time to answer no questions of mine, and only offered to print out the web site, which i had already read and was explaining to her... i said i don't want a print out i'm here to open an account and she walked off to the printer.also half the ATM's were broken and i think i noticed two employees not helping anyone, i waited for that! no thanks
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June 2023 by MillyJ_ _
This is the worst location you can go to. The atms never work. The manager is super rude to everyone there! They are always short staffed and even when there isn’t a line they are super slow. Save yourself so time and go to the Benicia location.
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May 2023 by Moni B
I had an appointment prior, due to there being so many transactions i had. It went smoothly and quickly.Downside: If you have coop banking, there's a limit on what you can deposit, that being $20,000. It's better to Mobile bank or use their kiosk in Concord. Great jnconvenience, especially, also being a Member.
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May 2023 by dee dee allen
Haven't had issues with travis so far when charges don't look right they block the card which I like I just wish they would contact me and let me know my card being blocked.
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March 2023 by Lori Miller
I was in Vallejo for errands when I drove past this branch. Oh, I thought, I need to pay my credit card, and as it was almost 5pm (they're open to 5:30pm), I parked and went inside. There was only a short line, and I was able to make my payment promptly. Not only that, I got a check register as I needed another one. All in all, a great experience.
