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February 2024 by Barry McKenna
Quick courteous service at pick-up and return. lean and well-running vehicles.
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January 2024 by Rachel Hunter
Friendly and courteous customer service.Fun personality which made me laugh during my moving process.
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January 2024 by Ali Rahmati
This place has excellent customer service, nice and polite. They did all my request despite the short notice on the weekend. Was able to do my move without any problem.Perfect timing and competence and you name it.Definitely will go again if I need trailer or truck.
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December 2023 by Jennifer B.
We weren't supposed to pick up the truck until the next day and it was supposed to be at their Richmond branch, but I got a call a few days before saying I'd need to go to Vallejo instead. So I wasn't too thrilled about that, but I felt I didn't have a choice. Then Lina of U-Haul/Vallejo called (the day before scheduled pick up) and said, "You can pick it up today if you're free. Extra day for no extra charge." However, I was in the city and with traffic, it would have taken maybe 2 hours max to get there. Lina said, "All good, so long as you're here by 630p, you can still pick it up." Big Bro and I made it by 6pm. Lina welcomed us in and got the paperwork going to claim our truck. We grabbed a couple of moving supplies since we were already there. Curiosity got the best of me, so I asked why the free day (although I'm grateful for it) and Lina said, "Just because. It doesn't cost us anything, one less thing for us to do tomorrow..." I've dealt with U-Haul a few times before and this is a first. And I'm delighted, for sure. The only thing we weren't too thrilled about was that the truck was dirty. We didn't mind the mud stains outside (it was gonna go on a long trek and will get dirty anyway) but the mirrors and the windshield were kinda boo-boo... Otherwise, it was perfect. Lina was perfect. Glad to have had the experience.
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November 2023 by Matthew C
First time renting at uhaul. I booked reservations online for an auto towing vehicle trailer for 3 days. I came on a Friday evening, process was smooth and had no problems. Andy was helpful to attach the trailer to my SUV. Tamia was the lady working front desk and she knows how to run the business. I came back today to return the trailer and it was simple. The trailer ran fine during the trip, it was all a breeze. I’d come back here to rent for future references
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October 2023 by nakeisha washington
I am not pleased at All!! I was supposed to keep the truck until tomorrow but they don’t even check the truck back it out for you and it was parked on the side was not to mention the trailer light was on the truck sounded like it needs an axle! I took the truck back and dropped the key in the night box!
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October 2023 by Donna Mcintoch
The General manager Indya (sorry I spelled it wrong) and Simone was amazing? Great customer service from start to finish thank you
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September 2023 by Elizabeth Harper
If you want to have a good experience, do not come here. This is the worst customer service experience I’ve ever had in my life. I don’t know how these people still have jobs. Avoid like the plague!
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August 2023 by Ann M.
The guys at the Vallejo U Haul are the greatest! They helped me get my bike rack off my car that had basically rusted in place. Thank you!!
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July 2023 by Colleen Buckley-Gatto
Very helpful staff, good variety of moving supplies, clean trucks.
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June 2023 by Anthony G.
Great place, awesome and quick service. Booked a auto transport and was in and out (with a reservation) quickly. Glad I have this location near my house.
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May 2023 by Caitlin J.
Simone was absolutely amazing! She helped me carry heavy boxes to my car without any hesitation. She was the sweetest and I will clearly come back for her business. Five out of five!
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March 2023 by islambek Dossayev
Be ready to waste 1h here to pick online order. Crazy. Please,hire more people!
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February 2023 by Alberto Figueroa
Do not recommend to come and waste your time at this location.They understaffed and not trained well to do their job. Trailer was flat barely made it back to have them fill the tires.
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February 2023 by Betty C.
This was the first time in decades since I rented anything from U-Haul. I returned the trailer here. This place was one huge operation. They had lines painted on the asphalt so you could line up your equipment and wait in the multiple queues. Wait in your vehicle and one of the customer staff will come to you and check in your equipment. The staff member, although clearly busy was courteous and answered all our questions. Overall, although I was literally clueless about how to go through the procedure, the highly organized space and prompt attention from the staff made returns easy.
