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February 2024 by Danish Naqi
Grace is such a wonderful lady. She is super sweet and kind. She treats everyone with love and it goes a long way. She deserves to be the manager of that store!
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December 2023 by Robert Valderrama
Once I walked in, they greeted me. They also said that they were having system issues and made me aware of the delays. But once the other agent was available, they got me in and out with ease.
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June 2023 by Sierra Larson
This store rocks - everyone is consistently helpful and kind!
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June 2023 by Gohan J.
Service in this place is horrible! Young guy working register really doesn't like his job. Very rude and quick tempered. I don't understand how they could hire people like this. They have to realize that customers won't put up with attitude like this when there are so many other places that want our business.
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May 2023 by Vicki H.
Just dropped of an Amazon return here. The employee (a soft sweet voiced young African American boy) had trouble taping the customer grey plastic envelope that was ahead of me, so he just tossed it half open over onto the back counter and said, "I don't even care." Then when I stepped up next and said, "I too have a Amazon return" he glanced back and said, "our back counter is really full". Umm, ok. So I said, "sorry" but now not sure why I felt the need to apologize for that. I tried to lighten the mood while he was printing my receipt and said, " ya know I planned it this way right?" He didn't think I was funny and just scoffed. Not sure yet if I will stop going here or sit around and wait until their counter is full again to process my return.
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April 2023 by Vera R.
I come here weekly to ship out packages and I'm always welcomed with a smile! Let me tell you Brandon is an amazing notary who always helps me get my docs in order. Adam and Slyvester always help when I'm looking for clear sheets or letter envelopes. I've never had an issues coming here always in and out quickly. Also if you have a lot of docs that need notary you can schedule appts online to make it easier. By far my fav UPS store in Vallejo
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March 2023 by Arielle A.
I come here all the time for my Amazon returns. Service is always quick -- transactions are usually done in less than a minute especially if there's no line. I usually come across the same two workers when I swing by and they're nice and swift with their job. I hope they're not sick of my face because I'm going to keep coming here when I have things to return!
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February 2023 by Denae D.
Tonight I went to pick up a package at the UPS store in SPRINGSTOWNE center. I received excellent service during my visit. The associate who waited on me was named Adam. He made my visit so comfortable. He was very personable with excellent customer service. I left the store in such a great mood because he was funny and uplifting as well. There should be more employees like Adam in this world. I will definitely return to this location for all my UPS needs.
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February 2023 by Stefanie F.
I get my packages sent here so they aren't stolen. It's always a busy store which is fine but always seems like just 1 of the 2 guys there and only one is helping customers, the guy with the longer hair. Even 8 people deep in line today and the other guy sits there at the computer. It's possible he is doing something super important but atleast acknowledge customers, maybe stop what your doing for 10 minutes and help the customers standing right in front of you.
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December 2022 by Senen Rodriguez
I needed to have some very important art work sent to Colorado that my late Mother had purchased years ago. The wonderful gentleman working took the care to get me everything I needed done to have it sent without being damaged. Just received it!!!This was the superior service I needed. Thank you fellas. This was done on 11/29/22 by the black man working there. Just hope his boss sees this. He deserves a raise. Thats customer service and care you dont find often. Thank you!!!
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December 2022 by Johnny Go
This store is not friendly. They charged $5 per witness signature unlike other UPS store it’s free.
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October 2022 by B M.
always extremely slow & customer service is nonexistent. one worker barely spoke more than 2 words. I get that they barely get paid enough there but it doesn't make it okay to have horrible attitudes and be very slow and overall not helpful.
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September 2022 by matthew perry
Was just there yesterday took a mid sized 10 lbs package in to ship domestically. Clerk printed a slip to show me my 3 pricing options.356.00247.00160.00I grabbed my box and said no thanks. Then he said wait I have another option for $ 60.00I took that option but left there never wanting to return because of the pricing scam they are now playing. I've been going to these places for decades.This was an all new lowlife move
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September 2022 by Patrick O'Reilly
Guy working today had the absolute worst customer service. Didnt say hello, had additude when we weren't prepared, threw stuff around to the other counters, and seemed absolutely miserable in his job. Not to mention $21 for 2 small boxes and printing us a return label is a ripoff.
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May 2022 by Nic Traylor
These guys are professional and super fast. Great service! Thanks!
