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January 2024 by Mel T.
So the ATM wouldn't take my card outside so I go in and tell the guy what happened and he just goes "so what are we doing today? I was like um, I just told you my card isn't working?! So he just repeats himself "so what are we doing today?!" I was like wtf is going on?! I said "I guess I probably need a new card!?" Guess what he said... "So what are we doing today then?!" I swear to god I almost smashed through the window. I said "HOW AM I TO GO ABOUT GETTING A NEW CARD!" And finally he says they don't have replacement cards there! WTF! You could have just said that in the first place! As if customer service wasn't bad enough in Vallejo. I'm not expecting a song and dance, but is it too much to want a little respect and for maybe for a BANK TELLER to not act like a sarcastic 16 year old. I wish I would have got his name but he was wearing a red striped sweatshirt that said TCM on it. Do yourself a favor and don't come here. If you don't get robbed outside you'll just get treated like a huge burden inside. This isn't the only time the teller has acted like they're being punished for helping me with a simple question either.
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December 2023 by Ray D.
Time to move your money elsewhere?The 2 ATM machines in the lot at the American Canyon Safeway store have not been working for about 3 weeks now. And when I went to the actual bank on Tennessee St. in Vallejo, only 1 machine would take deposits. Is this a sign of good management? I've banked at WF for about 30 years. What is going on?
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November 2023 by Constance Z.
In October, I worked with a bank rep. to set up a WISE international currency tranfer for my checking/savings account and we did a test to send funds to an Australian bank. It worked fine. Then, I met with the same rep. to close out my accounts right before I moved to Australian. I thought we would use the WISE app but instead the rep. issued cashier checks for over $20,000 US dollars. I attempted to deposit the funds in my new Aussie bank and they could not accept the checks. I was devastated and sent urgent emails to the rep. and the bank manager, with no response! I have over $20,000 US dollars frozen in cashier checks I cannot deposit. Wells Fargo is forcing me to get the US Consulate in Australia to notarize a Wells Fargo request form for an electronic transfer. The earliest appointment is scheduled for November 29th. This should never have happened when I met the rep. before I left for Australia. I am in a financial crisis because of their mistake and customer service is not helping. Beware!
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August 2023 by Chris C.
13 Windows + 0 Tellers = Infinite Wait. Literally NO Tellers at the window for 15 minutes there are at least 3 employees here but apparently none of them actually serves customers. If you consider your time valuable consider banking somewhere else.
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June 2023 by Marcus G.
Again here with 15 people in line and 1-2 tellers. It's unfortunate the management can't get this together. I wonder how race plays into the decisions Wells Fargo makes on staffing? Regardless they don't seem to care about customer service.
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May 2023 by Eura E.
Back again and this really is the worst Wells Fargo I have ever felt with. Always understaffed and long lines. Never had this at any other WF. I will now be driving further away to get better service. Someone from corporate should help management here get the location back on track because this is bad for the company's image.
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April 2023 by Pam A.
They're harassing their community. I went there to open an account and one particular person who helped me boasted that's how they treat people. Run!!
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April 2023 by Sunil B.
The singularly 2nd worse bank in the universe after Bank of America. Let me tell you specifically why I think so:1. Horrible and unclear customer service: they give unclear directions that lead to a waste of time. I was told that I need to call the bank to close the account - I cannot do this in person which I find preposterous. So I called and I was told that I had to call between only certain hours to close the account. 2. Impersonal and lack of concern. This is standard operating behavior for all banks. It is not the fault of the branch personnel. They are just doing their job. I fault the bank and their policies. Their policies are not designed to support the client. They are designed to make the processing easier for the bank. Do not use this bank or Bank of America.
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February 2023 by Dennis L.
We started going to this Wells Fargo when we moved to town 35 years ago and it was the only branch in town. It was ok back then but these days We do all of our banking at the Safeway branch in Glen Cove where they are efficient, friendly and have no to very short lines. These are the things I expect of a branch and all of the things that the main branch doesn't offer. The last time I went in I was quizzed by their rent a cop as to why I was there and when I told him it was none of his business he got all COP on me, saying if I didn't tell him I would have to leave. What the heck business is it to him? I complained to an account manager and she just shrugged her shoulders and ignored me.
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February 2023 by Austin E.
Eight people in line at 2:30 on a Friday with only 2 tellers at the 13 windows! There are however, 4 bankers for the no one waiting in line service!
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December 2022 by Robert N.
This was to be the worst bank ever. Apparently you need to have an appointment for bank access and if you don't have a appointment, they require you to wait in line out in the cold. This is a completely absurd way to do business. I am moving my account to a Credit Union when're that actually care about heir customers.
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November 2022 by Larry H.
Long wait OUTSIDE with no security in sight. Long wait inside too. They don't seem concerned.
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November 2022 by Lamont W.
They talk way too much and there's literally a line out the door and only 2 tellers to help 30 ppl.
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August 2022 by Darrin K.
So far, no good. Hate 1-starring, but this one screams for such rating and is fully earned. Very difficult organization to work with on many levels. Biggest gripe at this location is the medieval practice of making customers line up outside in the cold or heat and only letting 5-6 customers inside at a time. "Line up for your free soup & bread folks!" Like images of food lines during the Great Depression. Maybe could understand better at the start of Covid, but we've graduated beyond that. And it's the only bank or business I know of that still does this...for un-posted reasons. Is it a staffing issue? Hire more people! Most of the staff, including the personal bankers, act like they've only been on the job a week at most, maybe their first day, idk? (Ex # 1: my teller didn't know the difference between their own WFB routing number and my personal account number! Yikes-Seriously?). Ex # 2: Personal bankers kept ping-ponging me around because they were unclear on policy & procedure. Even after the supervisor in the back told them what to do, they still resisted and were confused. Ask for more training friends! Study up on those policy-procedure aids on your downtime. Parking lot's a dump also with no litter abatement. Sad state of affairs. Your multiple 1-star reviews speak volumes and aren't a coincidence. You can & should strive for better folks!
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July 2022 by Ambria W.
do not come here they are extremely slow!!!! every time i come here i have to wait hella long
