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February 2024 by Danielle M.
Got robbed of my purse in their parking lot on 2/1/24 at 3pm in broad daylight after withdrawing funds from inside the bank. Two security guards in the parking lot not paying attention to anything. Very scary experience and am out the cash I withdrew because stuff that happens on their property apparently isn't their problem. DON'T USE THIS BRANCH FOR ANY REASON IT ISN'T SAFE.
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February 2024 by Maria Teresa Mercaida
Not my bank
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January 2024 by Mel T.
So the ATM wouldn't take my card outside so I go in and tell the guy what happened and he just goes "so what are we doing today? I was like um, I just told you my card isn't working?! So he just repeats himself "so what are we doing today?!" I was like wtf is going on?! I said "I guess I probably need a new card!?" Guess what he said... "So what are we doing today then?!" I swear to god I almost smashed through the window. I said "HOW AM I TO GO ABOUT GETTING A NEW CARD!" And finally he says they don't have replacement cards there! WTF! You could have just said that in the first place! As if customer service wasn't bad enough in Vallejo. I'm not expecting a song and dance, but is it too much to want a little respect and for maybe for a BANK TELLER to not act like a sarcastic 16 year old. I wish I would have got his name but he was wearing a red striped sweatshirt that said TCM on it. Do yourself a favor and don't come here. If you don't get robbed outside you'll just get treated like a huge burden inside. This isn't the only time the teller has acted like they're being punished for helping me with a simple question either.
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January 2024 by Jessica Williams
This location is the worst when it comes to timing and staff availability. Every time I go into this branch the line is backed all the way to the door and only 2 tellers working. What's the point in keeping this branch open if you don't have enough tellers to keep buisness moving! (No More Covid Excuses)There are so many accounts sitting there looking lost, like really! can't some of you get behind the window and help assist this long line. I swear it's ridiculous and I'm not exaggerating out of anger, this is real.
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December 2023 by Keota Mcglothen
IT WAS IN AND OUT
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December 2023 by Ray D.
Time to move your money elsewhere? The 2 ATM machines in the lot at the American Canyon Safeway store have not been working for about 3 weeks now. And when I went to the actual bank on Tennessee St. in Vallejo, only 1 machine would take deposits. Is this a sign of good management? I've banked at WF for about 30 years. What is going on?
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November 2023 by Shanie West
Shalika was able to help me and another person at the same time 20 minutes before closing. She was super professional and even the other person she was helping was singing her praises. She looked at all the branches in my area to get us an appointment but none were available. Then she went out of our area but just over the bridge and found us an appointment for the next day. I am so grateful that Shalika is the one that came out to help us. I even called WF and they didn't get us an appointment until next week. She is the best. Yall better keep her or someone will snatch her up and make her in charge of everything.
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November 2023 by Constance Z.
In October, I worked with a bank rep. to set up a WISE international currency tranfer for my checking/savings account and we did a test to send funds to an Australian bank. It worked fine. Then, I met with the same rep. to close out my accounts right before I moved to Australian. I thought we would use the WISE app but instead the rep. issued cashier checks for over $20,000 US dollars. I attempted to deposit the funds in my new Aussie bank and they could not accept the checks. I was devastated and sent urgent emails to the rep. and the bank manager, with no response! I have over $20,000 US dollars frozen in cashier checks I cannot deposit. Wells Fargo is forcing me to get the US Consulate in Australia to notarize a Wells Fargo request form for an electronic transfer. The earliest appointment is scheduled for November 29th. This should never have happened when I met the rep. before I left for Australia. I am in a financial crisis because of their mistake and customer service is not helping. Beware!
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October 2023 by meet //malik
Slowest bank i ever seen in my life , 30 people waiting in line and only one window for help , that’s crazy , wells fargo hire some more staff , our time important too mfs
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October 2023 by Mr Joe
?There are always only 2 people at the counter and the staff is always in a bad mood. I think we all have a bad moment but they always seem to have it. They should respect their work hours. At the end of the day, it's your job.. Hello, Mrs. Ivette.
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September 2023 by Ken Doubleyou
I've banked at Wells Fargo for 31 years, but the customer service at this branch is making it very difficult to want to continue. I wasted 45 minutes of my time waiting in line to make a deposit...9:10 in the morning...16 people in line, two tellers, one of whom is obviously new, and no more commercial teller at this branch, three bankers sitting at their desks, two with no customers. One teller has to help someone with their safe deposit box, which closed down his window for almost ten minutes, this while the branch manager sat at a desk behind him; apparently, no-one is cross trained to do anything other than what they normally do, or doesn't believe they need to. When I complained, I was told that the District Manager believes that the staffing level at this branch is correct. What that tells me is that you might want to find a new DM. Disgraceful way to run a bank.
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August 2023 by Chris C.
13 Windows + 0 Tellers = Infinite Wait. Literally NO Tellers at the window for 15 minutes there are at least 3 employees here but apparently none of them actually serves customers. If you consider your time valuable consider banking somewhere else.
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June 2023 by Marcus G.
Again here with 15 people in line and 1-2 tellers. It's unfortunate the management can't get this together. I wonder how race plays into the decisions Wells Fargo makes on staffing? Regardless they don't seem to care about customer service.
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May 2023 by Eura E.
Back again and this really is the worst Wells Fargo I have ever felt with. Always understaffed and long lines. Never had this at any other WF. I will now be driving further away to get better service. Someone from corporate should help management here get the location back on track because this is bad for the company's image.
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May 2023 by Alejandro Esquivel
Always such a wait time. Been waiting over an hour now.