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August 2021 by Letty P.
This place is always hiring because it is a terrible place. They are rude to the customers and they do not train properly on bank ethics. Also the managers are rude to everyone for example, discussing their strong political beliefs when that should not be discussed at work. Unprofessional and toxic place to work and terrible place for customers.
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November 2020 by Beth K.
Did a wire today. Got great service and they were amazing adhering to all COVID protocols. Had to wait outside for a bit but worth the wait to only have two customers in the branch and see them sanitize before each person came to the masked teller. This branch is definitely doing their part.
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April 2020 by John G.
Unbelievable, I can't cash a cashier check issued by this credit union's customer according to their customer service I called online. I can only cash it if I have an account with them. I had no problem cashing a regular check with a commercial bank who I don't have an account with. Bottom line the check was issued by the bank's customer!!! Shame on you! You shouldn't be in business!!!
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December 2019 by Marcus S.
I highly recommend this credit union for anyone trying to rebuild or just establish credit. Before i banked with them My score was 420 after starting the Fresh start loan program my score is now in the high 700's and still going up. Ask for Kim
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December 2019 by Janine C.
When looking for a bank, the number 1 thing I look for the most is it's sense of community - the fact that I can trust someone or a group of people is huge. & that is exactly what I feel every time I go to self-help federal credit union. Especially during this busy season, fraudulent charges can occur out of nowhere. This team, both physically & their customer service on the phone are wonderful & helpful. Skip your regular bank & switch to this amazing credit union. They'll take care of you like family.
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August 2019 by Lisa T.
I've been a member from 1987, when it was Education Central C. U. The tellers are pleasant and efficient.
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April 2019 by Candie S.
On March 4th I went to my credit union ( self help fcu). In Vallejo . I go up to the teller and say I would like to close my checking and savings account for personal reasons and open a new one . The teller suggested that I keep old account open to make sure any pending things are cleared . I asked my balance in the old account , she said $1900 and something . I said ok, put $1000 in new checking and $20 in savings . She couldn't do it electronically because the new account wasn't open yet so she counted out the $1020. And put in envelope for me . I put in my tote then followed her to the office to create the new account . When in there she set up my new account , I gave her back the money to add to the new checking and savings . She hand wrote the amount on paper . I asked when the new debit card would be coming. She said 2 weeks . I said I had $333 in checks from customers and that I needed some cash back to go shopping so I said give me $200. We went back to the tellers area and she gave me the cash . I left . March 25 I went back to close old account . I had the remaining $508 transferred to new account plus a client had paid me $150 thru Apple Pay . I asked for my balance and it was $658. I said " where's the other $1000". I ask for my transactions and it shows I opened with zero balance . I said where's the $1000? She said , there's no $1000. I said I opened with $1000. I then told her I was done talking to her and to get her manager . The manager comes out and I tell her everything . She basically says she has to pull everything and review the cameras . She says she will call me in the am . Next morning she calls and says they reviewed the tape and I took the money . I said I took the money ??? " yes mam YOU took your own money , the camera clearly shows my teller counting out $1,020 putting it in an envelope and you putting it in your tote then went to the office ." I said yes and I gave it back to her in the office . And she said " no mam you did not because my tellers know not to accept money in that room. I said well she did and she again said no mam you took it . I asked " the camera shows me not giving her the money ??" She said no there's no camera in that room . Bottom line , she believes the teller and even if I call the police , all they will see is the original transaction where I took the money into office and that's it . My word against gets and manager took her word over mine .
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July 2012 by Mailah G.
*1st Pacific Credit Union is now Community Trust Credit Union* If I could give zero stars for my transaction dealing with Martha and Gwen, I would. I have never experienced such incompetence and poor customer service as I did today. I went to Community Trust today to withdraw money for my father with his atm card as he is disabled and unable to use the atm or go to the bank easily. The atm promptly "ate" the atm card and I received a message to contact the financial institution that issued the card. The financial institution was Community Trust, so I went inside the bank to talk to a teller. The first teller I dealt with (Martha) asked me to provide information regarding my parent's bank account, which I did. She informed me she would be unable to give me any information regarding the card as I was not a joint owner and that they would be unable to retrieve the atm card from the machine. Now here is where the situation begins to get very sketchy. I ask Martha if she would be able to call my father regarding the card so she could verify information and start dealing with the issue of the atm card. Martha agrees, she calls, but unfortunately my father was asleep when she called. Within a minute I had called my sister, asked her to wake my father, and to have him answer the phone. I ask Martha to call my father again to try to deal with the situation. Martha then refuses to call my father. Um, what? She called him one minute before, why would she refuse to call him again? Martha then continues her statement that because I was not on the account, she wouldn't be able to give me any information. I let her know that I understand that but would she please try contacting my father again to help resolve the situation. She refused and was very rude and dismissive in both tone and body language. I could understand if it was policy not to contact anyone on the account, however, why would she call once and then refuse to call a second time? When I tried to continue to ask her to help resolve the issue, she stated that she would not be able to help me as there were customers behind me. Um, WHAT? I was a customer in front of her that had an issue that was NOT resolved. When I asked to speak to her supervisor, she directed me to Gwen. Once I dealt with Gwen, I began to see where Martha picked up her poor customer service skills and incompetence. Gwen was rude and offered no input as to how to resolve the situation. When I explained the situation to Gwen, all she did was repeat what Martha said, she did not even provide any general information on the policy of what to do if an atm card is taken by the machine. I informed Gwen my father was going to call the the credit union so that they would be able to speak with him regarding how to get the card back, Gwen said ok. My father called the credit union and was put on hold for fifteen minutes. My father calls me to let me know he was not able to reach anyone on the phone and that he left a message. I then stand in line and tell Gwen my father called the credit union to attempt to talk to someone about the issue but that he was not able to reach anyone. Gwen THEN tells me that calls directed to Community Trust go to a call center, and not directly to the Community Trust location at Marin Street. Um, what? So, Community Trust refuses to call my father regarding the situation? And when my father attempts to call Community Trust, no one at a CALL CENTER picks up the phone? I then ask Gwen if the credit union refuses to contact my father, and if my father can't contact the credit union, how can the issue be resolved? Gwen then continues to babble about how she is not responsible for calls to the bank, calls go to the call center not the bank, etc. etc.. Guess what? My father continued to call the credit union. My father finally managed to reach someone (in this credit union, NOT a call center like Gwen said) after an hour. The woman promptly dealt with the issue, had the card retrieved from the atm machine (yes, it is possible Martha!), and we were able to pick up the ca
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June 2011 by Mary G.
I really wanted to like this credit union because it was local and I believe in credit unions. Today I waited 20 minutes to do a simple transaction and there was only one person ahead of me in line. I lost my ATM card recently and it did not have a sticker on it for me to activate the new card. When I went into the bank, the teller told me that their machine was broken and I would have to drive somewhere else to activate the card. Another time, I had a wire transfer that did not go through. I called the bank and then did not receive a call back. When I called again, the woman said she was glad that I had called back because she had lost the slip of paper she had written my number on. I am done with this bank and will open an account with another institution. I really like to do business locally, but cannot be inconvenienced any longer by long waits, inefficient staff and a general apathy that I feel when I do business here.
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April 2011 by J R.
Worst bank ever. Required 3 visits for a transaction that could have been processed over the phone. Told me my cashier's check from Chase wasn't certified. Forgot the bill of sale paperwork. Voicemail gives incorrect hours. Blatant and terrible fail. All I could do was laugh.
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April 2011 by Lynda W.
I have never written a Yelp review before, but my experience with 1st Pacific that I feel compelled to say something. We had an account with Embarcadero Federal Credit Union for maybe 30 years. They were always helpful and easy to work with. We had a Visa with a rock-bottom interest rate. I could conduct some rather complicated transactions merely by picking up the phone and talking to "Susan". Since Embarcadero was subsumed into 1st Pacific, por Visa rate has doubled for the sole reason, as per letter, that it wasn't profitable enough. Not to mention that our account was sent to collections a week before we got the bill and was not past due. There is no such thing as customer service. Atelephone call was met yesterday with the most surly and officious attitude I've ever encountered. I was told I had to fill out a form and mail it to Vallejo to accomplish something I've done by phone many times before. Like others, my ATM card is an iffy proposition, and it's embarassing to have it declined when you know it shouldn't.be. I don't like 1st Pacific. I don't like the way they do business. I don't like the way they treat their customers. As soon as a couple of Cds come due, I'm outta there. San Mateo Credit Union, here I come!
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April 2010 by Douglas L.
I had a savings account with 1st Pacific for about 20 years or so, ever since they were Ed. Central FCU. I went in, with my wife, to add her name to my account. We were told that we would have to wait a few minutes because they were short staffed. Not and issue. We took a seat. There was one other customer waiting ahead of us. There were two management types in the branch, one on a phone and the other futzing around in her office. Neither one offered anyone any help or even seemed to care that customers were waiting. After 15 minutes, the one on the phone acknowledged our presence and offered to help the customer, an elderly lady, who had been waiting longer than us. After she was finished with that, she offered to help us, I explained that I just wanted to add my wife's name to my account. We were told that we would have to wait an additional hour because "the employee who handles that" had left for lunch. Needless to say, I closed my account then and there. Today, I received a letter asking why I closed my account. The letter asked me to fill out a short survey and return it in "the enclosed self addressed, postage paid, envelope". Needless to say, there was no envelope enclosed. So I called, after being on hold for 20 minutes I was told that the person who sent me the letter "was not at her desk". So I explained that the reason why I closed my account was that 1st Pacific had absolutely the worst customer service I have ever experienced from a bank and that being put on hold for 20 minutes and receiving a letter to return with no return envelope were prime examples of that. As a footnote, another bank in Benicia was more than happy to help me open a savings account with them, link it to my checking account and make sure that both my wife and I had access to the account both through the ATM and online, all within about 15 minutes with no excuses about someone being out to lunch. Now, that is customer service.
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September 2009 by Shayna S.
I used to be a member of Vallejo Schools Credit Union waaayyy back in the day which converted to 1st Pacific Credit Union (maybe they merged or something). I used to love the fact that when you came into the bank people knew you despite the lack of ATM's. But as a member of 1st Pacific, I am disappointed. As other reviews state, the system goes down a lot, and there is no customer service after hours. If you just open an account and don't have any changes EVER than you might be OK, but my wallet was stolen after hours, I called the number to cancel my card and it WAS NOT CANCELLED. Six hours later someone used the card. And, to add to that, they refused to refund the money used and said the theft was my fault. Additionally, I have called several times to protest the decision and have received NO return calls about the matter. And, getting the new account has been horrible. I have had to call over and over to get things changed and fixed - that I was told were already fixed. I have also (on more than one occasion) received conflicting information from different employees. I will give them two stars for having nice tellers and I did have a good experience when they were Vallejo Schools Credit Union and there were no necessary changes or problems with my account. I like the idea of a credit union, but not this one! It ain't worth the issues - especially when there aren't ATM's anywhere else.
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May 2009 by Marco P.
Wow. As I write this, I'm sitting at a gas station waiting for the 1st Pacific Credit Union banking system to come back online AGAIN! This is like the 4th of 5th time in 3 months. Everytime thier system goes down, its for ~6 hours, and debit cards of all members are invalid until they complete the fix/upgrade. This time, i'm caught at a gas station in Concord, without any way to pay for gas to get home. I tried to call, but I am automatically directed to a recording which says "We're sorry, the system is not available at this time." and then hangs up. As I'm from the tech field, I fully understand that things sometimes fail. But i'm really stuck, and i'm sure when i get in touch with them it will be "Oops. We're sorry." If anyone that works there is reading this, please buy a *load balancer* and get some server redundancy going! If you bank here and plan on using your account, I advise having a backup bank. (reliability fail.)
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November 2008 by Bob A.
Don't ever deposit cash in the ATM here!!!!. I bank at SAFE credit union so 1st Pacific is one of the designated ATMs for credit unions in Vallejo. After being up for a few days doing paperwork, I decided to take a break and complete a bank deposit. I dropped in 500 dollars cash and made the mistake inputting the wrong amount of 50 dollars instead on the ATM keyboard. After noticing the error that day on my receipt, I called 1st Pacific immediately. I was greeted by a nice person who assured me that two people open cash deposits for security. I felt reassured, this is a common procedure that is done at Wells Fargo ATM deposit; I used to be a Wells bank manager in one of my past lives. So I felt fine, I was told the money would be credited properly in couple of days. So after a couple days I called back because I didn't see a correction on my account. The person at 1st Pacific again tells me I will have the money within another 48 hours. Well I play this game for over a week and no results. I finally had to call my own credit union to rectify the account. SAFE ended up calling 1st Pacific a total of 6 times before my deposit was corrected. The moral of the story don't deposit cash at 1st Pacific because there is a good chance it will be stolen by bank personnel, this is what the 1st Pacific employees are looking for; an over deposit of cash. 1st Pacific hopes you don't notice and hopes you will not pursue getting you money back. One other thing is don't ever assume the money you receive from the bank teller is legitimate. Even though a machine checks the money after the drawers are closed at the end of shift. You just may be the recipient of money that sits in a teller drawer that has yet to be checked. If you don't check you money, you are the new owner of the bogus money. The occurrence is rare but it does happen. I had to mention this because this is one of two banks in Vallejo that you really can't trust. Sorry to end my story, I would drive to Napa to do my bank deposits at the Golden One. Yes 12 to 15 miles away.