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February 2024 by Tanya S.
We we're charged $600 more than the signed quote amount for service, without notice. This is not just about money but the principle of the matter. We brought in a rescue Dog for Dental service. We asked them for a firm quote because we were raising money for this. In the initial office visit with Dr. Hofler, she knew we were raising the money to pay for it. The Vet assistant gave us the quote but before we signed it we questioned the amount making sure it would not be more money because we wanted them to know we were raising the money. She answered "if all the teeth were taken out it would not be more than the top quote without prior notice"! We left and raised the money for the top quote amount. we received a call from them to set the surgery date. At that time my husband and I once again asked if the quoted amount for surgery was the same because we were still raising the money. The office said " it is still the same quote amounts unless prior notice was given ". -The morning of the surgery we questioned it for the third time still having $200 to raise. Again the receptionist told us "we would not be charged more without prior notice". The day of the surgery we got a call from the vet assistant saying that she needed to give Buddy his rabies shot and it would be $60 more I said OK. -The day of surgery we picked up the dog and without notice was charged $600 more than the high quote. We said this was not our dog we were raising money for the dog and asked three times if it would be more than the total quote and were given the same reply all three times it would not be more without prior notice. They said "things happen and this is the total". They had no compassion. I asked to talk to the doctor they said they would tell her I never received a call this happened five other times I even texted the doctor since I've known her 30 years with no reply. I hate to hear this it seems like Countryside has been bought by robots. No heart no compassion only stating they would set up payment plan for me. It's the principal, not as much the money, this is so wrong I hope this never happens to anyone else.
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January 2024 by Keavin Hernandez
They really take care of my cat and dogs!
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December 2023 by Kelly
First visit with this vet hospital to put my baby down, recommended by my best friend. They were very compassionate and thorough. Wish I'd come to them when she was younger, but I'd lived further away then.Very grateful for everyone. From the first teary phone call to make the appointment, to us walking out the door, every staff member truly understood the circumstances and provided gentle support. I appreciate that I was able to be with my baby for nearly the full time, barring the initial exam and sedative shot. Thank you.I'll be back if I ever have a new fur-kid.
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November 2023 by Laddie Blazek
Great place to take your pet. Staff and doctors are great!
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November 2023 by ruby jauregui
I called last minute to get my pup in for an emergency and they were able to make time to get her in. Thank you for making it easy to get care for our fur babies! I also never feel like I question billing or treatment , like I have with other vets.
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November 2023 by Debbie Balfour
The staff is fantastic and my dog and I love Dr Hoffler. He prances right in and loves the people there. At 15 he is still going strong thanks to Countryside
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November 2023 by Nancy Conway
We love this Vet, the staff the whole experience. They are so nice and offer different solutions. Sometimes veterinarians go for the highest money maker and don't offer other solutions for problems.
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September 2023 by Seibert Chiropractic
Dr. Hofler is a great veterinarian. She is also a skilled surgeon. Taken our dogs and their puppies to her for care. The office staff is helpful and polite. Glad she is our vet.
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September 2023 by Driea B
Immediate response to my concerns for my senior dog. Excellent staff customer service and convenience in scheduling an appointment. I drove from the coastal area and reaching Countryside was easy.
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September 2023 by Dominique L.
Horrible story. Yesterday I called my landlord, 84 year old amazing person who unfortunately just lost his wife. His elderly dog was bleeding. He rushed home and I contacted country side to help him. I had to go work so I wasn't there when he went to the vet. After he left I found a large amount of blood from the dog. I immediately contacted country side to inform them that the dog was bleeding out. Instead of telling the owner what I had told them they sent him home with over a $600 bill for pills that they knew would never work. Today I has to witness a dog bleed out and so much pain and pass away. They did ex Ray's which should of seen the blood. Instead they took his money and sent him and the poor dog to die in miserable pain. I will never take my dog to this establishment and I was a loyal customer.
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September 2023 by Sandy Garcia
I have been going to Countryside Vet for 36 years now and wouldn't consider any other vet. They have all been so kind through the good times and the hard decision times even coming to the house to care for a disabled dog. I have recommended this facility all these years and will continue to do so.
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September 2023 by Teri Miniter
We have been clients of Dr Hofler for many years. She always takes time to explain issues and answer questions. Her love of animals shows thru.
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September 2023 by Cece Christine
My Teddy has been a regular for 2 years now and got his first dental today - a huge thank you to his staff( Dr. Stephens, Rashell, Felipe, Adrianna, Tamara and Taylor ) Teddy came home in great spirits and great breath :) we love y’all thank you for all the hard work always !!! You are our superheroes <3
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August 2023 by Saundra Kilian
We always experience professional and gentle care for our lab, and while CV stays busy, pets are quickly isolated in various rooms, the staff explains in detail what is needed for treatment and always follows-up! Great place, we are so happy to have found the best of pet wellness care in our community.
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July 2023 by Jennifer Noviskey
We love this vet office! They are great with our shepherd and always provide top notch care and information.
