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September 2023 by Lisa J.
CVS is getting better in our town. Bruce is really helpful. And his service was great
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June 2023 by Joseph B.
I had the best custom service here today a lovely lady named Sue. She went above and beyond to make sure I got everything I needed. Also the pharmacist came and helped me find what I needed they didn't carry what I needed so yhe pharmacist goes online and ordered me what I needed. Great customer service today. Thank u cvs!!!! Sue deserves a raise!!!!
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May 2023 by Lin E.
Idk what it is about this cvs, but I agree with all the other reviews. The workers here and just plain rude. Like they don't want to help you. And one lady even went as far as to called me chica all cause I just politely asked if my coupon worked. Like first of all, I'm not Mexican. Wtf
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April 2023 by Hannah G.
if I could give no stars I would. I go in to get my prescription like always every 2 weeks and they tell me they can't fill it.. "according to their systems my prescription has already been picked up" ummm what? i definitely did not come pick up the prescription. i ask them to check the surveillance, and check the ID on the person if someone came and picked up my prescription, because you have to give your ID in order to pick up my type of prescription. They said that they would try to get to check the surveillance the next day. Mind you, I'm not supposed to go a day without taking my medicine. So they are trying to have me go 2+ days with no medication due to a most likely glitch in their computer system, with no urgency to check the surveillance. I think I'll definitely be switching pharmacies after this. Im having to pay $230 out of pocket for my medication.
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June 2022 by Bill H.
There customer service is the worst ever. They are plain rude. There phone system is terrible take 20 minutes to get to the pharmacy if at all. There hour are bad. I didn't like Walmart but they where 3 times better then this place
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April 2022 by N H.
Don't go to CVS pharmacy in Valley Springs for anything remotely life threatening like Covid. Dr sent a prescription for Covid/ they said they had it in stock but DAYS later said they were mistaken- wrong prescription-questioned cough medicine w codeine - had to talk to my Dr- that wasted days that I could've been taking the Covid medication. Going to another pharmacy
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February 2022 by Miranda L.
Terrible customer service. Horrible pharmacy techs and pharmacists. They have awful attitudes and show no courtesy towards loyal customers. Repeatedly never tell customers when prescriptions are due for renewals, and then turn you away with no options when you come to pick up. Recall systems are never updated so alerts are unheard of. There is always a problem no matter what, not worth it!
