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November 2023 by Shane_mirah0983 Shanemirah0983
I would not recommend this place due to the owner of the shop. They had issues with getting my car started so I had it sent to a different shop after paying 10,640 for a new engine and transmission.The owner tried to tell the mechanics to stop wasting additional time on my car when it ended up being an ECM that was put in backwards that was causing my car not to start. The owner went out of his way to contact two shops and told a shop in Jackson and the owner of GM Motors in Roseville not to bother with my car that it would not be worth the time or energy. Not only did I pay a substantial amount of money towards this shop but for him to go and try to persuade two other shops not to help was unprofessional and vindictive. I had to pay 1200 additional dollars to get my car running and properly fixed. But the fact that an owner can take ten grand and try to go out of his way to tell shops to not even work on my car shows what type of ethical approach this owner lacks. Typically I try to avoid negative reviews but in this case the owner of this shop does not deserve to have any positive reviews! I also was left without the proper amount of transmission fluid in my car and the shifting cable was not adjusted correctly after the transmission was installed and it wasn't reading park because of that and I had to adjust that myself so my car would read the proper gears. But out of everything my BIGGEST issue was the fact that this guy didn't want to deal with my car so I removed my car and he went out of his way to try to prevent my car being fixed at all.. I filed a complaint through Bureau of Automotive Repair and I hope a proper investigation is done with this owner. Clearly he does not have the customers best interest.
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November 2023 by Ashley Jackson
They provided a shuttle service and cleaned my vehicle while it was in their shop, couldn’t define above and beyond any other way! Kind and personable staff really make the experience even better, plus who doesn’t love supporting a small business? My family has lived here since February and have encountered a LOT of car issues since from oil changes, to new tires, shocks, suspension, brake pads to now order a new battery and more! They’ve been doing an amazing job and we always leave happy.
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November 2023 by Kimberly Just Kimberly
Can't possibly recommend Outwest Auto more highly. THEY ARE OUTSTANDING!We're the type who are absolutely content to drive our vehicles until the wheels fall off; two of our three vehicles are 20 years old or older.Prior to finding Outwest Auto, we'd take our Jeep to the dealership. We could NEVER get out of there for less than $2k... and I'm still sickened by the number of times the Jeep dealership would recommend a repair to fix some issue, but the repair didn't fix it, so multiple trips were made (and THOUSANDS of dollars spent) before things were resolved. It happened time and again. Ugh.100% the opposite at Outwest -- seriously. Our old Jeep runs better now, than ever, and there's not been a single repair I questioned as being "frivolous" or "unnecessary" (unlike EVERY trip to the Jeep dealership).When I take ANY of our vehicles in, and do my sorry job of trying to explain what's happening, it gets hooked up and diagnosed. Once they get in under the hood, if there was any question, they'll call to confirm their suspicion about what the problem is.It's to the point, now, when Donny tells me something needs to be done, I DO IT. I've never been "pushed" into getting some repair I didn't want, and every repair has been guaranteed.Their communication is exceptional, with texts and updates, every step of the way.We are SO lucky to have a shop of this calibre in Valley Springs, and I couldn't be more grateful for the exceptional service over the years.
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November 2023 by Kathy Rudkin
Outwest Auto was fabulous! I just moved into the area. They sent me a coupon for a FREE oil change including new oil filter AND a safety check-up on my vehicle. I called for an appointment. GOT ONE THE NEXT DAY! And the technician did his job on time and I was given a free report. They were done in less than an hour having done a thorough job! I’d recommend them highly!Services: Vehicle Inspection
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September 2023 by Bryan Manternach (Smash)
Amazing first impression! I just moved here and just got back from Burning Man. My belt left this world in Valley Springs near home. I knew the problem, thr moment j saw wobble on the crankshaft pulley. Tjr Harmonic Balancer was done, but did not know where to go for someone who knows diesel pickups. I had to be towed by AAA and this was the closest to my new home. Not only did Outwest know diesels, but they had parts available and fixed it all the same day! They even offered to do some other maintenance i had deferred, like seal replacements. I gladly paid fair and reasonable rates for all parts and labor. The whole shop is first class from soup to nuts. They even invoiced me via email and I was able to pay via card while I was far from home. I think I found my truck shop! They even washed all the BurningMan Man mud off of my truck!Services: General repairs & maintenance
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September 2023 by Susan Colwell
An overall great experience - honest & reliable + they’re patient when explaining things. Always go out if their way to be sure I get the best bang for my buck.Services: General repairs & maintenance
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September 2023 by Dennis
Outwest is a very helpful tire shop I would recommend to anyone in the area. They do very good work on checking and examining the seating on your tire and rims and making sure your tires are in good condition for traveling
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August 2023 by Maria Carrera
Staff very helpful and friendly. Quick services and affordable price. Very pleased with the services except after the battery was placed they might of forgotten to put everything back that was taken off to remove/replace the battery which caused a little damage to my car , it’s not a big deal but just inconvenience of having to replaced. But overall it was a good experiences. I guess just be cautious to making sure to ensure all parts are but back together after servicing a vehicle. It was a very hot day so I wouldn’t blame them for forgetting.Service: Battery
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August 2023 by home user
I own an older truck that is my pride and joy. I knew when I went in for service that I needed a lot of work. Outwest Auto was up front with the cost and even gave me a rental due to the repair time needed. They completed the work in a short time and even provided some discounts.I have nothing but praise for Outwest Auto and their employees. They front desk personnel were professional and friendly. I was very impressed with their level of communication.In short, Outwest Auto was outstanding. I now have a repair shop that I can trust.
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August 2023 by Dawn Clayton
Great personalities in every personI talked to. While awaiting my vehiclemany previous customers brought their vehicles back for other service.One told me " they are the best around"I was kept updated on the status of the part needed to fix my AC and the shop began the work as stated.Pricing is reasonable.
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August 2023 by Ann Marie Francis
I was so happy to see Outwest auto was still in business in Valley Springs. I used to have them do work on whatever needed to be fixed. Went to get a smog and they were fast and professional. And if you sit in the office you could hear some great stories from the business owner he was hilarious thank you out west autoServices: Vehicle Inspection
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August 2023 by Jim Kellen
These guys are awesome. Among all the shops here Valley Springs these guys are the best by far from our experience. Extremely helpful and never trying any funny stuff to get us to spend more, in fact they are always looking out for our check book. Would highly recommend this shop!
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July 2023 by Deborah Morrow
Had truck towed in for not starting and was most likely a fuel system issue. Since we figured they would be replacing the fuel filter we left one that we had in the cab. I asked them to use it. We were told they found the issue given a quote and we agreed to have the work done. But when we received the invoice it showed we were billed for a fuel filter, I asked about this and was told they didn’t use ours. When we were notified that this work was complete we were told that there were several routine maintenance items that needed addressed. These items seemed reasonable and we went ahead and had everything taken care. We also requested to have the airbag system checked for leaks since compressor just kept running. We were told no leaks and bags had filled and compressor had shut off. We were finally told everything was complete, but they found one more thing related to the initial problem that needed replaced. They knew this from the beginning but waited until everything was done to tell us and it that it would be $400 dollars more. At this time we were also told it would be ready for pick up by 4:30. Since I don’t get home until late, We asked to have the truck left in their driveway with keys LOCKED inside under mat so we could pick it up later or the next morning. When we arrived to pick it up, it was on the side of the road UNLOCKED, keys on top of the mat on the floor, grease on the inside of the door and on steering wheel. The stereo was on full blast, the compressor to air bags is not working or turning on at all, and the fuel filter that we left is gone. We now have to find somewhere else to get the air bag system looked at and fixed. We spent almost 4,000 and can’t believe the lack of care they showed. I felt like they just didn’t care because I’m a woman and my husband is disabled. We will not be going back at all for anything.Services: Transmission
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July 2023 by Terry Black
I needed to get my car smogged. I called and they said bring it in and they would do it right away. They were very friendly and they got the smog done immediately.Service: Auto emissions testing
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May 2023 by Mark Poole
I am very impressed with their excellent customer service. They were very busy when I arrived for my appointment. They checked me in and in went my car, a few minutes ahead of schedule. And back out in under 45 minutes.
