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January 2023 by Kimi G
Driver arrived 40 minutes late to pick me up for my doctor's appointment and then the car smelled like cigarette smokes like he was smoking a joint.You're a medical transportation company you should not be exposing patients to cigarette smoke. your drivers should not be smoking in the car at all with or without passengers
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April 2022 by SameDay Laboratory
I called last minute Safeway Transportation I need to transport my mom hospital they help us a lot your company have a very professional staff you guys save my mom's life thank you so much special thanks EMT Driver.
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November 2021 by Film Student
Unprofessional & untrustworthy: Needed to transport a senior citizen who couldn’t walk. “Yes we can transport them” Gave them the address and they said “We are fully booked” but when pressed said “Well it’s to far”Unprofessional, waste of time. Find other means of Transportation.
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August 2021 by branded branded
Have used their service twice now and have always been satisfied with their customer service. The last time I used them was tonite when I was in a jam. I was left stranded at kaiser hospital by the La yellow cab company when they didn't pick me up at the scheduled time I requested a day before. After 4 hours of waiting for the cab to arrive, I called safeway as a last resort and was told that they were all out of drivers for the day. However, the dispatcher mentioned that one of their drivers might be interested in picking us up as he lived near the kaiser hospital. He arrived promptly and was professional in his demeanor and appearance and took us home. Even though we agreed on a certain price including overtime pay for him, The driver only took a portion of what was the agreed upon price because he was told to charge me only half of what I was going to pay. I thought that showed integrity on his part. He could have easily took advantage of the situation but didn't. I will not hesitate to use their service the next time my mom needs to go to her doctor's appointment.
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February 2021 by john DOE
Have used their service twice now and have always been satisfied with their customer service. The last time I used them was tonite when I was in a jam. I was left stranded at kaiser hospital by the La yellow cab company when they didn't pick me up at the scheduled time I requested a day before. After 4 hours of waiting for the cab to arrive, I called safeway as a last resort and was told that they were all out of drivers for the day. However, the dispatcher mentioned that one of their drivers might be interested in picking us up as he lived near the kaiser hospital. He arrived promptly and was professional in his demeanor and appearance and took us home. Even though we agreed on a certain price including overtime pay for him, The driver only took a portion of what was the agreed upon price because he was told to charge me only half of what I was going to pay. I thought that showed integrity on his part. He could have easily took advantage of the situation but didn't. I will not hesitate to use their service the next time my mom needs to go to her doctor's appointment.
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February 2021 by Davin Care
Hello SafewayThank you for working together your stuff is so professional our clients so happy with your service Safeway Medical Transportation is the best company and friendly again we're going continue working with your company thank you so much. ???Amanda Pina
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February 2021 by Anna Stewart
My 91 year old mother was driven home from the hospital on 2/4. Driver & assist. were very caring and gentle with her and made sure she was comfortable on stretcher. They brought her inside and reassured her with kindness.
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July 2020 by Akaash P.
Employees don't wear masks! People stand around doing nothing. Employees stand around in the front chatting without acknowledging you. The atmosphere takes inspiration from a fast food place run by inexperienced teens rather than a professional healthcare center.
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July 2020 by Carolina R.
Came here & got Covid blood test which was not painful at all. They were busy & I only waited less than 30 minutes. They're very helpful & answer all your questions.Will be returning here for future needs . They have free parking/Very good staff & extra clean place .
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May 2020 by Brenda G.
Great place they just need new front desk personnel, maybe some that aren't rude at every visit.
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May 2020 by Meagan R.
This place is wonderful, I highly recommend if you're looking for an urgent care and live in the area. I went to VIP urgent care for a medical procedure that I was extremely nervous about, especially during the COVID-19 health crisis. The staff were friendly and Dr. Nikjoo made me feel extremely comfortable before, during, and after the procedure. I felt so well cared for during both the initial visit and 2-day follow up. I couldn't have asked for a better Urgent Care visit and am so happy I found VIP.
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May 2020 by Kelly B.
This place is a SCAM. They charge insured people $300 for a "first time client"visit. JUST TO WALK IN. You will get the bill later after your insurance refuses to cover that outrageous office visit. After calling all the different numbers and dealing with their staff I am still fighting this $300 that was covered under my insurance!!!! Just look at the tacky overdone lobby!! At least I know how they paid for it. STAY AWAY FROM THIS PLACE
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March 2020 by Nicole M.
Dr. Nikjoo was very helpful and has great bedside manner. He took the time to patiently listen to all my questions and respond. Thank you Dr. Nikjoo and VIP Urgent Care!
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March 2020 by Pat C.
Hi everyone. I had to visit VIP Urgent Care again a couple of days ago regarding an issue I was having with my foot. This place is just amazing. They took such great care of me. The doctors there are amazing. And the lady at the desk was also extremely nice. I highly recommend it there. Also due to the Coronavirus, I was in and out of the very clean and well protected facility. Thank you all for always taking great care of me. Also David gave me a tetanus shot. I didn't even feel it. I appreciate you all there. Take care, and stay safe.
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March 2020 by J D.
Shady and a scam. I will never be returning to VIP Urgent Care. They are in my network and are covered with my insurance. Thursday (3/12) they sent me an email at 2:30am that they will be charging me an additional $136 for their services. It was a 5 minute appointment where I got antibiotics. Everything should have been included in my co-pay. I called my insurance on Thursday (3/12) to figure it out and find out if I have to pay this. My insurance assured me I am not supposed to pay this extra bill. They tried the last few days calling this number and no response. Finally today (3/16) my insurance got to the bottom of it and had to call three different numbers to get them to not charge me. I'm grateful for my insurance, but not this place. If it wasn't for this billing fiasco and unprofessional billing department always being "closed" and having to call other numbers to talk to a human I would have gone back. It is actually a beautiful location.
