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February 2024 by Frank Cole
He gives quality service. Everything is done right and he is very nice too.
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February 2024 by Jodi I
The best UPS store ever! I’ve been a customer at this location for 20 years . The manager there is outstanding! He goes above and beyond to make sure that customers are satisfied. He’s an amazing hard worker, and a very kind man as well. All those that work there, every person is so friendly, helpful and knowledgeable. I just can’t say enough good things about this store.
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December 2023 by Jarrett Johnson
Usually, I am a very patient and understanding patron as a former worker in the customer service sector, but this must be addressed...I've had numerous episodes at this location receiving poor customer service and experiencing clear demonstrations of incompetence and disorganization.For the amount of traffic this store encounters, it is too small to properly handle all the parcels it receives. They are literally looking for a parcel of mine as I type this; asking me to call them back this afternoon to follow up and help them do their job. Whatever organizational systems they have in place do not work. There are packages stacked up everywhere giving any customer with eyes little reason to believe they're running an efficient business.I try my best not use UPS for this reason because this store proves itself time and time again unreliable. This option is supposed to provide a safer way to pick up packages because of the lack of security at my residence. Sadly, this is a pitiful alternative.I wouldn't recommend anyone use this location especially when it comes to anything of value. BE WARNED!
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October 2023 by Sergio Hernandez
Wish the staff here , would check themselfs when dealing with customers , I asked if I can print something out they said "printer doesn't work " . I said is there anything else I can do because I walked here , the skinny black haired girl says " go somewhere else " ..... oh really never thought of that .
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October 2023 by 文淼
Super bad experience. They call 7 small items for return “a lot” and serviced other customers first. The man asked me to re do my returning code for his convenience while I’ve done more returns in other shop and it only cost 5mins. Stop push the responsibility to the customer just because you’re not familiar with your work.
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July 2023 by Daniel Scott
My letter to Billie Eilish was sent here and then sent to her, I had gotten a reply so my life is complete
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July 2023 by cc Valley
Location and parking is a nighmare, just like most UPS Stores. They also have very rude staff. Almost everytime I come here I tend to have the misfortune of being helped by the rude hispanic girl who clearly does not like her job. Please hire more friendly staff.
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June 2023 by Dallin Nelson
Upcharged for every conceivable part of this transaction. I went to send a $50 box and ended up paying $90 thanks to their "expert" packing services (which used 2 different billable kinds of bubble wrap according to my receipt). Even though the package was only traveling ~20 miles, they offered air shipping so that "the package doesn't sit on the truck too long." I didn't realize UPS figured out how to land airplanes in people's yards, cause otherwise they'd still have to use a truck. Anyway, this place is always a mess and normally I don't mind, but their unannounced upselling was a new level of customer gold mining and I plan to avoid this location from now on.
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June 2023 by Decisive M.
Quick fast and easy Was fast to notarize my paperwork. Dropped by and they printed and got it done
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May 2023 by Michael S.
recently had the pleasure of utilizing the services at the UPS Store in Valley Village, and I must say, it was a truly outstanding experience from start to finish. I have never felt compelled to write a review for a post office box establishment before, but the exceptional service, care, and efficiency demonstrated by the managers and employees at this location deserve high praise.First and foremost, the level of service I received was impeccable. The staff members were knowledgeable, friendly, and went above and beyond to ensure that my needs were met. Whether I had questions about shipping options, packaging materials, or mailbox services, they took the time to provide thorough explanations and tailored solutions to suit my specific requirements. Their dedication to customer satisfaction was evident in every interaction.I was particularly impressed by the care they exhibited in handling packages. Despite the high volume of packages being processed daily, the staff at the UPS Store in Valley Village meticulously handled each item with precision and attention to detail. I felt confident that my packages were in safe hands, and that gave me peace of mind.Speaking of mailboxes, the service provided in that regard was exceptional as well. The UPS Store efficiently managed mailboxes and ensured that mail was handled promptly and accurately. The convenience of having a secure and reliable mailbox service at this location is a true asset for anyone in need of a professional and dependable mailing solution.It's evident that the managers and employees at this UPS Store take pride in their work and genuinely care about their customers. They have created a welcoming and efficient environment that makes every visit a positive experience. Even during busy periods, they maintain a level of professionalism that sets them apart.In conclusion, I cannot speak highly enough about the UPS Store in Valley Village. Their commitment to exceptional service, the care they take with packages, and their efficient management of mailboxes make them a standout establishment. If you're in need of shipping, packaging, or mailbox services, I wholeheartedly recommend paying a visit to this outstanding UPS Store.
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April 2023 by Dixie T.
I come here weekly with Amazon returns and the customer service is always great. The manager also seems very involved which I like.
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February 2023 by Sarah R.
I love this UPS! Definitely my go-to in the SFV. The parking can be a little stressful but at least there's an actual parking lot.Every employee that has helped me out has been so kind, patient, and helpful. Sometimes it's super busy and they are still so calm and efficient. Come with your items packaged or not and they will take care of you. My packages have never been late!Bonus: it's right next to a Starbucks if you wanna get coffee on your visit ;)Thank you to the staff! See ya soon!
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January 2023 by April S.
This UPS store is great!Cassandra helped me efficiently with notary services!They are responsive and personable!Excellent! Thank you!
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December 2022 by Sonia J.
I use pirate ship if I need to ship so I don't know about their rates but I'm there often returning stuff from Amazon and they're great. Fast and efficient. Definitively better than the post office
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September 2022 by Morgan J.
This place is always terrible with long lines and rude service every time I go - there is no such thing as a slow time or a less busy day. And every time I go I hate it. The workers are always so rude as if by sending a package you're an inconvenience to them. One time I ordered something for pickup (3 laminated copies) and they never completed the order. I had to wait for it there and since they rushed it because I was waiting the lamination was awful with tons of air bubbles. Avoid this place if you can.
