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April 2025 by Eric Flores
TERRIBLE! They charged my friend $1,400 over the phone then called and said they needed ANOTHER $1,400! THEN when they got there (2 days late) to pack the truck they wanted ANOTHER $5,000!!! And they refused to take all of the packed boxes (didn’t even fill the truck) and left. My friend had to rent another moving truck and packed it themselves! This company is a SCAM!! Stay FAR away!!!!!
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March 2025 by Nolan John
If I could give American Choice Van Lines zero stars, I would. They promised my move wouldn’t exceed $2,000, then doubled the price once they had my belongings, providing no proof for the extra charges. It was pure extortion.
When my items arrived, they were damaged and clearly mishandled. This company claims to support military families, yet they ripped off a family full of veterans.
I will be taking them to small claims court for their fraudulent practices. Do not trust this company unless you want to be scammed and overcharged. Stay far away!
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January 2025 by Leslie Ann Barker
Absolutely horrible customer service! I spoke with David for a price. He was pushy, and condescending. When I asked if the price he quoted me would be good for 2 weeks, he said no. The rates change daily. I asked then what's the point of booking them ahead of the move and he became very agitated and called me a Karen for simply asking a question. Hate to think what it would be like hiring them. A definite NO.
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November 2024 by Sabelle Chambers
This company is incredibly disjointed, they have brokers companies that they don't communicate with. They will upcharge you for everything and won't disclose any of the hidden fees before hand. They are behind schedule consistently and change the time estimate after they pick up your items. I would try to avoid using this company at all costs.
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September 2021 by S L
Do not use this company!!! They charged me 6K to move to Atlanta and they cost me $10,000 worth of damaged belongings. Everything I owned has been damaged. All dishes, glasses, furniture has been damaged in some form. Check out the pictures I posted and don't let them move you!
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October 2018 by Kenny K.
i"ve used this company and have filed a claim for damage and stolen property. i also have a police claim for grand theft. the claim company phone number that they are giving out is not valid, the claim adjuster stated that they stop doing business with america moving and storage back in 2016, however am&s is still giving out the same claim adjuster phone number to customers they are not going to honor any claims that are being submitted on behalf of am&s. can anyone tell me what steps to take next in order to receive reimbursement for my items damaged and stolen;this to include putting this fraudulent and misleading company out of business for good. kenneth k. usmc retired 10-15-18 note: i will be suing this so call company in the very future..
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September 2017 by Suzy Choi
HORRIBLE SCAMMERS! they quote you a low price and just as all the other reviews state, they load up their van and more than double the costs on you. Then, they don't even answer calls or emails... and put a phony address on their contract to a residential home. Absolutely ridiculous and stressfull when having to deal with them from another state and not having any of your personal belongings! DO NOT USE THEM. they need to be put out of business and sued.
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August 2017 by Suz E
HORRIBLE SCAMMERS! they quote you a low price and just as all the other reviews state, they load up their van and more than double the costs on you. Then, they don't even answer calls or emails... and put a phony address on their contract to a residential home. Absolutely ridiculous and stressfull when having to deal with them from another state and not having any of your personal belongings! DO NOT USE THEM. they need to be put out of business and sued.
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March 2017 by Scott Lamb
Do not use this company!!! They charged me 6K to move to Atlanta and they cost me $10,000 worth of damaged belongings. Everything I owned has been damaged. All dishes, glasses, furniture has been damaged in some form. Check out the pictures I posted and don't let them move you!
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August 2016 by Erica Sasha
I HATE Americas Choice Moving !!!!! They SUCK!!!! WORST COMPANY EVER!!!!!!!
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August 2016 by Joshua Kowalke
Worst moving experience! As though moving across country isn't stressful enough! I contacted Americas choice months before my move and Amy was helpful and answered every question and every email within 24 hours. That was when the customer service stopped! After setting up my pick up the experience went down hill. After loading all of my belongings and coming to me with a price over $3000.00 MORE than the original quote that included $650 worth of "crates" (cardboard boxes) what was I supposed to do? Tell them unload all of my belongings! They then left and I had to clean up my house from their trash they left behind including shoes! Who leaves their shoes?!?! I contacted Americas choice about the service I received and was told it was being sent to a manager and they apologized. After realizing that I didn't recieve the discounts I was supposed to (almost $300) for veteran discount and free crates I contacted Amy with no response. Later being told my discount no longer applies to my move.... Have no reason why. My belongings were to be stored for 3 months while my home was being built. I ended up getting a late notice for storage fees via email. I responded to the email letting them know I never got a bill so how would it be late? The response was then that I received the email by mistake and to disregard.so I did. After being told my belongings where on their way for over 2 weeks the driver called to give me an arrival window and tells me I owe $650 MORE than my paperwork!!! I called Americas choice and was told they made again another mistake and I do owe the storage fees! Every time I would call i would speak to a different person that has no idea what was going on and was told the person I spoke to prior was off that day or on vacation for 3 weeks! How are you off during the week when you are closed on the weekends! A week after my 1st available delivery date my belongings had not even left California yet and the lady on the phone had the nerve to tell me congrats on your new home go ahead and go to Walmart and buy yourself an air mattress to sleep on!!!!! This company is extremely unprofessional and I don't know how they are still in business. DO NOT CALL them!!! I had smashed boxes with multiple items broken! One box everything inside the entire box was shattered! They are careless with your belongings and your money! They are not Americas choice and should not be in business! A $6500 move turned into just over $10,000.00 and with all of my belongings what was I to do! We were so happy to be done and not have to deal with this company anymore. Don't let the Inital quote fool you.
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August 2016 by Jessica Saez
Worst choice you could make, prices are terrible, device is terrible, all around horrible company
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August 2016 by v master
Do notttt ever call this place
It a ripoff the over charge you all the time
And never returne your deposit
BAD BAD People
Watch out they will still your furniture
Give the lowest price and charge you double
When they get there
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August 2016 by Juan Guerra
They provided with the worst costumer service I've ever received from a US company. Didn't answer phone calls, extremely late delivery before Christmas (quoted from 7-10 business days only for me to receive my stuff after 4 weeks, I thought they had lost my stuff) and EXPENSIVE.! Their estimate was way off what they charged me once they had everything loaded in the Truck... I sure hope others don't fall for these A-holes, they should be put out of business.
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August 2016 by Mr Dax Worth
If I could give negative stars I would. I suggest using ANY OTHER service available, including doing it yourself. It's cheaper to give away your belongings and buy new stuff compared to all of their hidden costs. The person AMY who "sold" me the experience lied about the estimate and once the crew was at my place and all of our belongings were outside and our backs were to the wall the price more than doubled. (we HAD to move out that Day). They advertised special packaging for TV movement and they just threw moving blankets over ours and taped boxes around them. I called the home office concerned about this and was brushed me off. "our team are professionals". I'm terrified from what all the other reviews have said. Oh that's right ... We are STILL waiting for delivery. Then the salesperson AMY was never available again (she won't respond to emails and they refused to put me through to her) and their useless warehouse team treated my family like crap over the phone. Rude rude rude. TAMMY "manager" was useless and promised to call me back (never happened) to see if any adjustments could be made to their rip off price. I have contacted the Better Business Bureau about this horrific experience and am filing a grievance with The Department of Consumer Affairs. Scam artists. It is sad that such a stressful experience like moving cross country is made so much worse by these charlatans. SHAME ON THEM.
