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November 2023 by Healthyy Lit Vibez
Horrible! Horrible customer service. Everything just takes FOREVERRRR ? place needs to be shut down
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July 2023 by Andrew Escobedo
Great to do a quick stop by and get cash from ATM and also busy .. but quick service inside ..
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June 2023 by Anthony
This is the worst bank I've ever been to in my life! Horrible service and the rudest tellers.
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January 2023 by May A.
Bank of America6551 Van Nuys Blvd. Pros:- Cashiers, Financial Runner-Guy, and Account Managers are all accommodating, upbeat, professional, and helpful.- 6551 Van Nuys Blvd. is conveniently located in VN - with easy access to quite a few businesses (mini USPS, So Cal Gas/Dept of W&P, Courthouses, Government Buildings, 7-11, El Pollo Loco, Yoshinoya, that Smoothie place, etc.).- They have reopened post-Covid (since August 2022).- Hand Sanitizer dispensers in multiple places w/easy access.- New pouf/ottomans beside teller windows.- Building is spacious and groovey, late 1960's-style.Cons:- No A.C. and that building has zero airflow. It's stifling. We've had cool temps lately 50°'s + 60°'s, but it's hot in there. When it's 105° in Van Nuys, it's sweltering. The very least they could do would be to add a couple of fans so customers don't pass out while in line.- No music. No sound at all. Just a hot, silent huge room.- 1 teller when they opened at 10am today (pretty common, in my experience). The other 2 or 3 tellers are around but doing something else? Wouldn't it make more sense to have a couple/few tellers at busy times? Approximately 20+ customers in line, waiting for a teller. - Shorter hours M-F 10 - 4 and closed on Saturdays.Summary:Overall I like this BofA. It's one of the businesses that is still here in Van Nuys (I was worried there for a while when they closed for so long) but they're back! They just need to make a few improvements, that's all.
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October 2022 by Marine A.
The tellers are lazy to the Max. I was waiting to see a teller for 40 minutes and was wondering why people are leaving and cussing the tellers out. Then I approached to see if a teller is available the girl teller very rudely said one will be with you when they are available. Mmmmm excuse me there are 3 available just standing and talking.
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September 2022 by Min Song
At the end of last year through February of this year, this branch was closed. Now it is closed again for over a month. What is going on? Over the last eight months, this branch has been closed as many days as it has opened. Consequently, customers are going to nearby branches resulting in longer lines and wait times in those branches as well.
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June 2022 by Valerie Smith
Made an appointment and had to come back to get my name added to an account. Came back with an appointment and had to wait an hour! Worse customer service. Go to another branch. Not the one on Burbank because their lobby is still closed for no apparent reason. How about another bank.
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April 2022 by Mike M.
At this point it's pretty difficult to tell if it's just Bank of America as a whole or the branches that I happen to walk into. I am so over how they just do the least in face to face customer service. I have been in line for about 30 min at this point and am writing this review in line with 7 people remaining in front of me. There are at minimum 50 people waiting for a teller with two tellers in total in the branch. The AC doesn't seem to be working on top of it and it is a fairly hot day just making it even more annoying. It's times like these I wonder why I still have accounts with BoA. Think it's time to move my remaining accounts to chase.. I just added some pictures I took on my way out. The outdoor line was just abo it to end of the building when I first got in line. Definitely needs work.. this is not okay to your consumers or employees.
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January 2022 by Nick N.
Closed for no reason. No explanation on the door. For a week straight. Was forced to go to the next closed Bank of America and that was horrible. Bank of America is too big to not employ more people to provide better service. Would not bank here!
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January 2022 by Elaine Bowling
How does B of A stay in business? They are absolutely the most unresponsive inept bank anywhere. Just spent over 30 minutes on hold only to be connected to someone named Michael who didn't know what he was talking about. When I ask to speak to a supervisor he hung up on me. I recently transferred money to my sons account as I frequently do. The money was immediately deducted from my account as it usually is but it was not credited to my son resulting in several bank charges. After decades it's definitely time to say enough is enough to B of A. They care nothing about their customers. BEWARE!!!
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January 2022 by betosh saha
Service not good and in a week most of the day close and also they don’t tell us before what day it will be close ????
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September 2021 by Mariela Corona
Don’t even know why they bother to have a branch phone number; they never answer. I also went in to make an appointment, i showed a week later for my appointment and turned out they never made it and so then they made a new one for the following week.
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August 2021 by Vahagn J.
The tellers are rude, they don't know what they're doing, worst experience I've had at a bank.
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July 2021 by Kay C.
Well it's the usual at Bank of America only two windows open on Friday at 2:30pm with a line out the door. One associate on the floor and an ATM inside that is out of order
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July 2021 by Radeepa Kiribathgala
Inside of the bank wasn’t great, not very clean but the service was good. And has decent parking area.
