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January 2024 by Charming EYES
The attitude towards professionals and clients in this salon leaves much to be desired. I am a master with extensive experience, I had my own studio in Russia. We met Anna, the director of the salon, through the hairdresser in her salon, whose husband was getting his hair cut. We called and agreed that I would sometimes go out to her clients and do eyelash and eyebrow lamination for them. I sent a list of services, price list and my work 2 weeks before this incident, we also discussed everything over the phone, I told about the services I provide.Anna calls me on the holiday before the New Year to urgently go out and do eyelashes for her client in 40 minutes. I double check whether we are exactly doing lamination, because I don’t do eyelash extensions, and the director confirms the procedure and says that we will do eyelashes for her daughter.As a result, I put everything aside, collect all the materials and arrive at the salon 35 minutes later, 5 minutes before the session. The client is not there, I ask Anna to show me the office and prepare for the procedure. I was horrified when I saw him. A long narrow office ~4 sq.m., very dirty, all the shelves are covered in dust, something is spilled on the floor. The couch is very low and not suitable for beauty treatments, it is intended for massage.I asked about disposable sheets over the phone so I could understand whether to take my own or not. To which Anna replied, this is her daughter, don’t worry about it. I asked for a sheet in the salon, but they didn’t give me anything. That is, the client will have to lie on a bare, cold couch and a pillow that looks about 5 years old, it is unclear who was lying on it, and it is not covered with anything. For me this is absolutely not hygienic. I was amazed by this attitude towards clients, be it a daughter or a stranger. As a result, 15 minutes pass, her daughter still hasn’t arrived, and I don’t understand why they called me urgently. Anna calls her on the phone and finds out that she needs to do eyelash extensions, not lamination. Although I checked twice before the procedure so as not to go in vain.The salon director calls the procedure “putting on an eyelash.” This concept is suitable for both lamination and extensions. Before that, I told her what services I provide, what they are called in Russian and English, and even sent her a list. But she didn't bother to look into it.As a result, an hour of my personal time was wasted; I arrived at the salon in an emergency 40 minutes in advance, putting off all my business during the holidays in order to provide her with a service. Besides the fact that I arrived on time, but the client never came, I waited 15 minutes in vain, and the director also did not find out what eyelashes her daughter wanted. After calling my daughter, she said sorry, I collected all the materials and left there in complete shock.I asked to be reimbursed for the call of the master, since I had wasted quite a lot of my time through no fault of my own, to which Anna refused. The person absolutely does not value other people’s time, does not understand that she has created severe discomfort and is wrong in this situation. And there can be no talk of any cooperation after such an attitude.
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December 2022 by Daniel T.
Although this place was pretty close to my house within walking distance, it still wasn't a good venue for me to have my haircut done at. They cut way too much of my hair off and it was so bad. Never coming here ever again.
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November 2022 by Asmik Karapetyan
Ana’s it’s best thank u so much??????Service: Hair coloring
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October 2022 by Suzy Demirchyan
Love this place! Everyone is very kind and professional. Not to mention I love my hair every time I go :) thank you Bella Rouge Beauty Salon!Service: Hairstyling
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October 2022 by Sim Ash
Best customer service. Best environment.. experienced staff ! Love them ♥️Services: Pedicure
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October 2022 by Ani Bakalyan
It’s a best salon ..I love it ?
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October 2022 by GTB Live
Arsen is the best barber in this salon
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October 2022 by anna saghatelyan
Service is the bestServices: Laser hair removal
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May 2022 by Zee V.
I have trusted Anna and suzie with my hair and makeup for my special events on several occasions and I have always left happy, very satisfied and feeling so pretty walking out of the salon! Super friendly, professional and accommodating team that is always ready to go above and beyond for their customers! The only salon I have been to that actually listens to my requests and delivers my vision 100%. Walking into this salon feels like walking into your loved one's home, I can stay for hours and have a great time conversing laughing while getting my services done. Anna and suzie have hands of Gold, and I am so thankful to have found this amazing salon and I can always go to! Thank you team you are the best!!!!
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November 2021 by Heaven Criss
I just walked in to ask about threading services but needed to use the restroom first (I’m 8 months pregnant so I go often) and was told the bathroom is for paying customers only. Well I would’ve been paying, but I’ll never be back here now! ?Ps.: Pregnant and disabled people should never be denied access to a restroom.
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April 2021 by Pinky S.
I love Bella Rouge , Suzy mom is like fairy godmother of makeup & hair. It's a best community salon near by. It's beautiful setting inside. Suzy is the best makeup artist ever. I love her make work, she dedicated artist. I am super satisfied with my hair & make up. They the dedicated glam squad, did my hair for a modeling shoot. My makeup was perfect for a red carpet event. I attended a Hollywood mansion party with a perfect Bella rouge makeup and hair look good through the night of glam. My photo turn out great during the party & modeling shots. Thank you Bella Rouge beauty salon looking forward to be a regular.
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September 2020 by Annie T.
Second review I'm writing thank you Anna for fixing my hair so good and getting the red color I've been searching for a long time. Thank you
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March 2020 by Erika R.
I'm fuming right now. I made an appointment a week ago for 10:30am to get a hair cut, the morning of my bachelorette party. Nothing fancy, just a trim. 10:35, no stylist. I asked one of the nail techs how long it would be and they called the stylist. She said ten minutes. 10:50 & I texted my fiancé to ask him to pick me up. Stylist rolls in at 10:52. I said I was leaving because my bachelorette party was starting in an hour. She's like you had an appointment? I said yes, I called last week and made it. She checks the book & figures out they put me down for the 24th, a Tuesday. What the hell? Incredibly unprofessional. Now I get to go to my own bachelorette without my hair done. And wasted 45 minutes of my Saturday when I had a million other things to do. Furious.
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January 2020 by Luiza A.
Very professional staff. I go there for years. I do my hair, makeup, my facials and hair removal with them. I highly recommend everyone to check this place out!! They will give you the best service including drinks, coffee and desert.
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November 2019 by Lena T.
I highly enjoyed my roots touch up, it looked great and the price is reasonable. Don't think twice, get your hair and nails done here!!!
