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November 2023 by Tobe H.
This express car wash is awesome! Always quick and great clean up! Staff is very cordial! Best in the Valley!
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November 2023 by Frankie S.
So I just went in to get my car washed and ended up having to give It a dry wash myself with a towel. There were all these spots left from the car wash, and I paid for the top level one that had the "hot lava soap". Yeah... That was a joke! My car had a lot of dirt spots on it, and when I brought it to their attention, the manager told me it was basically my fault for not washing my car once a week. Then told me that if I were taking my car into trade it. I would probably get the lowest value because of the wear and tear on the paint.... keep in mind my car is a 2021 electric vehicle! It is not by any means! The lack of accountability and poor quality is reason enough for me not to come back! If you come, here, you come at your own risk.
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October 2023 by John Huff
Originally started coming here for the convenience of being nearby, but I kept coming here for the excellent service and great monthly subscription! Friendly staff, and great management! Thanks! Pro tip: if you have FasTrak or any other RFID windshield pass, and it interferes with your membership sticker RFID, ask management for one of those handy RFID blocker cards!Services: Auto detailing
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October 2023 by John Gardner
I have use Bellagio since moving to Van Nuys about 4 years ago. The hours are great. The equipment is reliable. The wash and dry functions are great. The staff is helpful. I will continue to use Bellagio for our two cars.
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September 2023 by nikolo chua
Worst carwash! Do not come! They have faulty machines and has been damaging countless cars and getting away with it! They will say why didn’t the car next or behind you complained! Look at Yelp and they have been breaking cars and getting away with property damage! Most they have been deleting ! They don’t care they want your money and won’t help when facing liabilities! Be aware!This business should shut down hiding rather than being professional! You damaged my property you fix it!I have been taking care of my car like my baby and going to this Bellagio Carwash is my Biggest regret!Manager Is disrespectful knowing they scratched my car! Even challenge me to come over there to what?? I came for a quick car wash only to find out when I got a scratch! Their faulty machine has been ruining personal property and they are getting away with it!All who have been damaged and they disregard pls pm me so they can repay their damage on personal properties.Manager is Michael and acting as if he owns the business and me! The nerve! Until now they won't. Send me the video to prove they ruin my car! Their head office even called and got my email and still can't send a copy of video?? It is 2023 and sending a simple video to prove that you didn't damage my car is simple! They are making lame excuse and trying to get away from this and I willNot let it slide! Until they fix this damage From their faulty machine! See All reviews they are getting away with damages and everyone is silent!If I can file A negative star would love to do it to warn everyone! Look at all reviews they are deleting posts of complaints and liabilities!I'll have this business shut down if they fix the damages they did to my car!If you love your car go elsewhere and thank me later! it is not worth it! This company stinks! They just want our money and don't value customers knowing they did something writing!Check on their employees as well if they are well trained or working legally. Just a thought.Save your cars from damage and don't go here.
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August 2023 by Halasius Bradford
The employees outside the machinery (the oil change shop) and a manager (or a security guard, it was difficult to say) are the most idiotically rude employees ever. These employees notoriously hate working there and don't know how to relate to customers.I DO NOT recommend this place.
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July 2023 by Samuel A.
Great Car wash. It's a great car wash and I love that it doesn't leave any spot . It gets busy , so please avoid the peak times and weekends. I love the prices but not the lines
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July 2023 by Erica
Description of complaint:I went in for a car wash and came out with a crack and scuffs on my rear window and side windows. I noticed the crack and reached out to one of the employees outside the oil change shop, he said his name is Michael and when I was describing the situation, he was hesitant and would not let me speak, automatically stating that he was once a windshield repair man and knew that I had a previous impact on my windshield, that further cracked by going into the car wash. I was upset trying to understand the logic behind this and also, taken back by the lack of clarity in his part. I asked to confirm that he had never experienced cracked or damaged vehicles while working at the carwash and stated he never, unless they were previously cracked and then remembered an incident when the machine malfunctioned and fell on a vehicle. He went on to point out how no other cars but, mine were damaged within that time pan, and I told him I couldn’t verify that since, all I knew and was aware of was, my car and how it was not damaged in anyway (either a crack on the windshield or scuffs on the rest of my windows). In the middle of my complaint, another customer approached with a different complaint in which Michael was beyond condescending. He asked me to look out all his other incidents and that I would be shock to find none. I mentioned that perhaps people weren’t reporting these for legal matter or afraid of the repercussions. I implore that an investigation is conducted ASAP, this equipment is faulty and is in fact causing damage on personal property.
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July 2023 by Wanda Thomas
I love getting my car washed here. It's so easy, fast and convenient. Plus the Price is Right.
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July 2023 by Eddi V.
Description of complaint:I went in for a car wash and came out with a crack and scuffs on my rear window and side windows. I noticed the crack and reached out to one of the employees outside the oil change shop, he said his name is Michael and when I was describing the situation, he was hesitant and would not let me speak, automatically stating that he was once a windshield repair man and knew that I had a previous impact on my windshield, that further cracked by going into the car wash. I was upset trying to understand the logic behind this and also, taken back by the lack of clarity in his part. I asked to confirm that he had never experienced cracked or damaged vehicles while working at the carwash and stated he never, unless they were previously cracked and then remembered an incident when the machine malfunctioned and fell on a vehicle. He went on to point out how no other cars but, mine were damaged within that time pan, and I told him I couldn't verify that since, all I knew and was aware of was, my car and how it was not damaged in anyway (either a crack on the windshield or scuffs on the rest of my windows). In the middle of my complaint, another customer approached with a different complaint in which Michael was beyond condescending. He asked me to look out all his other incidents and that I would be shock to find none. I mentioned that perhaps people weren't reporting these for legal matter or afraid of the repercussions. I implore that an investigation is conducted ASAP, this equipment is faulty and is in fact causing damage on personal property.
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July 2023 by R J.
I wouldn't even give this place a 1 star if I could!!!! Just went through the wash twice and there is foam all over my car. The first time I went through, there was foam and left over bird poop. The manager told me to go through again, so I did. Which made what I thought was a quick wash twice as long. The second time I come out and there is foam all over my car and the same manager tells me I left too early. Which I didn't. I followed the prompts,!!! Then he said there is foam on my car because I was on the phone. How would being on a hands free phone while you are going through a self operated car wash cause foam to be left on my car!?!?! He then tried to sell me $2 towels to clean the foam.... Why would I spend another dime here??? I don't recommend this place!!!
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July 2023 by Preston Craig
They are an automatic, non-hands on car wash, which does a terrible job. I paid $14 for a car wash and it didn't even get the dried bug guts off my windshield, much less the front of my car. A total waste of money. No one available to register a complaint. I'll never go back there.
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June 2023 by Ana M Nùñez- Flores
This is my place to go! Love their service. The wash is great have this big and thick cotton rubbers that leave your auto super clean and their vacuum area is always working unlike other places where half of their vacuum sites are broke so you just wash and go ?
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June 2023 by Ana M Nùñez
This is my place to go! Love their service. The wash is great have this big and thick cotton rubbers that leave your auto super clean and their vacuum area is always working unlike other places where half of their vacuum sites are broke so you just wash and go ?
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June 2023 by Randi B.
Very poor customer service. If your looking for a car wash where the employees provide good customer service go somewhere else. I would give zero stars if I could. What's the point of being in the service business and not provide exceptional service. This will be my last time supporting this business. I'm am certain I can find a better car wash that provides excellent customer service.