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October 2023 by Krisena Borenstein
This review is based on the customer service of the company, and not the actual moving service itself. In summary, they were not responsive and not professional and clearly have some communication issues within their company.Just wanted to give others a heads up on what my experience was like with this company. This is only my own personal experience and I understand that people have bad days and miscommunication within companies happens. My friend did have a good experience with this company and so did some of the other reviewers here, so hopefully my experience was not the norm for them.I contacted this moving company 3 weeks ago to get a quote for a residential move. We scheduled a time for them to come out and look at what needed to be moved. The woman who showed up at our house had a really bad attitude - she was rude, abrasive and just not customer oriented at all. I talked to my friend who referred this company to us to tell her that I was so turned off by this woman, but she told me she had the same experience, but not to worry as that woman is not the woman doing the move and the company is good. Two weeks went by and I didn't hear anything from them. I wasn't super eager to follow up with them because of my initial experience, but since I needed to make a final decision on which company I was going to hire, I contacted them (via text) to find out when I was going to actually get a quote. I was somewhat surprised at how high the quotes of the other two companies were, so was hoping maybe this company's quote would come in lower.I didn't hear from them for another week, so I followed up with an email instead of text. The response I got in the email was that they have been waiting for my delivery address and moving dates and that she needed that info to complete the estimate. I responded with telling them that I had NO IDEA that they were waiting for anything from me and that they should have called or e-mailed me to let me know they needed more info. I gave them the info they asked for so that we could finally get the estimate. After I e-mailed them that info, I received a text with the quote because they said they didn't have my e-mail address (even though I literally just emailed them earlier today!). They also said they didn't have time anytime the week of my target move-in date. They could have suggested another date that they are available, but perhaps they don't have any availability for the next few months. They must be doing something right if they are so busy despite poor customer service. Their quote was not any cheaper than the two other moving companies I also spoke with. The other two companies were also able to give me quotes within a few days of the site visit as well, so it made the decision much easier to choose another company.In summary, this company was just unfortunately not the right fit for our family.
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October 2023 by Brian Robinson
The movers were incredibly punctual and handled everything with care. Good price compared to larger moving companies like Roadway. If I move in Los Angeles again I will definitely use Carole and Jans
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October 2023 by Art Feels
I've stored my studio materials and my collections with a few businesses over the years. Carole and Jan's is by far the best. Its like working with your neighbors - they do everything right and they really care about you.
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October 2023 by RL Tester
Great facility. Great team. Great rates. Highly recommended.
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August 2023 by david shadrake
Lilia and Romeo helped me out on the weekend to unload, sort, & reload my 2 lockers. They were solid workers and super kind, offering water and caring energy.I put a piece of furniture in the trash without checking the contents of its drawers. Lilia emptied its contents into a box and brought it back to me. Inside, there were jewelry boxes with valuable items which belonged to my little sister - gifts from our grandmother. Thanks for your attention to detail and your honesty, Lilia. I almost made a bad mistake of throwing out jewelry and you saved the day.
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February 2023 by gayle schreiber
If you care about your things, they are the best!! I have used them several times. Lillia is very responsive, flexible, and accomodating. Moves for me are stressful with so many moving parts. She has helped think through creative solutions to unexpected situations. She arranged storage for some items that couldn't fit where I was moving and didn't have time to figure out what to do with them. When I call her, I feel like I'm calling a friend... And when I'm moving, I need all the friends I can get! :-))
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May 2022 by Pat H.
We moved to France for a year (turned out to be 3 years). When we returned we planned to completely redo our house. As a result we would need into the house and then out again 4 months after our return. We labeled all furniture and boxes A (basics need for camping in the house) B (items that would be needed if we were to camp longer) or C (everything). Needless to say I knew this was a bit unconventional. An amazing packing and moving crew were sent. They were fast, careful (nothing broken), congenial and they carefully labeled everything A,B,C. And the price was right for storing an entire house. Three years later when I called about having the A's moved back Lilia told me Aron had made a list of all the A's B's and C's. I couldn't remember what was in each group so she sent me the list! The move back in went well. The guys assembled those items that needed to be put back together (bed, desk, etc) and they were once again fast and careful. I can't say enough about the professionalism, service, and pricing of Carole and Jan's. We would use them again in a heartbeat (well, actually they still have out B's and C's.)
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April 2022 by K W.
I cannot say enough about this amazing company. Lilia in the office was great to work with and she came to give an in-person quote for the move, so we knew it'd be accurate. The price beat any other we got and promised a better/easier process - and that was delivered! All 6 guys were amazing. They were strong, but careful and SO POLITE. They wrapped up all the dressers and awkward furniture which meant less packing. They got done fast and had us smiling the whole time. Would recommend to anyone!!
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November 2021 by Daniel Muñoz
(Translated by Google) I thank God first ... and also the App because it helps me get to my workplace on time ...(Original)Agradezco a Dios primero...y también a la App ya que me ayuda a llegar a tiempo a mi lugar de trabajo....
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October 2021 by Melissa Arnstine
Phenomenal all around
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August 2021 by Jarrod S.
If you are looking for a Moving & Storage Company, I highly recommend Carole & Jan's Moving & Storage Company. They are the most trusted, reliable and respectable team to help your move with great comfort. Thank you Lilia, my personal contact person who was always helpful & reachable.
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April 2021 by Mary L.
This company is the BEST I have ever used! I have moved at least 20 times in my adult life so I know what I am talking about. From the moment the lead guy Sergio walked in, I felt at ease! He was so efficient and together I could not believe it. The team worked very fast, and very carefully. If i move again, this is my go to company. Honest, hard working, nice and considerate and very professional. At one point I was walking down the stairs very tired and slowly and one of the guys offered to take a very small thing out of my hands and walk it to my care because he could see how tired I was. The job was about 300 less than i thought it would be due to their diligent and fast work! These guys are the best. Thank you to Lilia too. She was super helpful and on top of things! I did not get the names of the two guys who were helping Sergio, but they were the absolute best!
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March 2021 by Jackie W.
Carole & Jans Moving moved my entire household from a condo to a retirement home apartment. The three men were helpful, friendly, and extremely careful of my furniture wrapping each piece well. They placed the furniture and boxes exactly where I wanted them in the new apartment and moved them a bit when I changed my mind. They arrived on time and moved quickly but carefully. I highly recommend this moving company.
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November 2020 by Jessi S.
Carole and Jan's is an outstanding moving company. Lilia communicated throughout the entire process--ensuring that all ran smoothly. The day of my move, a two man team arrived on time and skillfully backed the moving truck all the way up a narrow, dead end Hollywood Hills road to my gate. They carefully wrapped and carried all of my furniture/boxes to the truck and had me moved into my new home in under two hours. I would recommend Carole and Jan's without hesitation. Not only were they professional, well priced, communicative, stealthy without mistake, but they also exercised COVID precautions--making me feel more at ease about moving in the middle of a pandemic.
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August 2020 by Marla M.
I called Carol and Jans early this month. I wanted to move the end of the month of August. The man Beyran gave me the first opening Sept 7th. He said someone would call me and no one did. I jhave called 3 times to get an appt and waited to sept 7th and I called and Im not on the list. I guess Im not moving enough stuff to get a date. Its a good thing I called. I would never trust these people to move you on the date you make an appt for. I give this company a disgusting and disappointing thumbs down
