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October 2023 by Teresa P.
Thank goodness for JOSEN!!!He was attentive, kind, respectful and helpful.Other than him it was an AWFUL experience with rude staff.Literally interacted with 3 other members in the tire center and I was shocked at the poor customer service that Costco normally provides.Typically I only write positive reviews but this is a definite warning to actually pay attention to the negative reviews.I thought I'd give them a chance, failed attempt.I'm a huge Costco fan and this experience was worth warning you to definitely try a different location.JOSEN, transfer so these reviews don't affect you.
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October 2023 by Rosa G.
I keep my rim key secured within my car and when I went back to pick it up, the rim key was just thrown on the passenger seat exposed for anyone to break in my car and steals my rims. I don't have tints but it was pretty obvious and visible for anyone to see. Leave stuff the way you find it. They also forgot to put the sticker to remind you to come in again. Complete disregard for people's stuff. I know they are rushing but it's pretty sad.
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October 2023 by Ashley E.
If you are a woman please do yourself a favor and stay away from here. It took them 10 min to change my tires but made me wait two hours! From the second I walked in the guy at the register named Josen was super sexist and was belittling me. I walked in with an appointment and he gave me attitude about my membership not working so I had to go confirm with member services. A half hour later when I came back he kept asking me questions that I already answered when I made the appointment but was not asking any other man around me that checked in. He also expected me to know my tire numbers and said it was "a common thing people knew" so when I came back in and told him it's ridiculous if you think an average person memorizes these numbers, his response was "well it's your car not mine" After all this without asking me he was going to charge me for 4 tires instead of two. Finally he said it would take 1.5-2 hours for my tire change with an appointment. I waited there the whole time meanwhile my car was just sitting there along with 3 other cars not being worked on. Once the two hours were over I went to another guy who seemed to be working on the cars and asked if my car was almost ready and he said 10 more minutes. (It took them 10 min to change the tires and made me wait two hours!) He then called another girl over and told her "do what you gotta do to get her out of here." The girl handed me my key and apologized on their behalf. I'm never ever going here again and will spread the word.
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October 2023 by Jane Kim
I don’t know what happened to this place, but they are not doing a very good job like they did in the past.I got a flat tire so I called this location to check if the tire I was in stock.I gave my membership info for them to check correctly.After check in and 2hrs later, I was told they needed to order…I would have called other location to get my tire replaced if they only properly checked when I called and checked in.I gave 3stars because the tire was replaced the next day.
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August 2023 by Vince N.
Takes forever compared to other locations. Walk in was a 6 hour wait, and I believe they only brought my car in cause I talked to the counter. Staff was nice though.
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July 2023 by Jenni C.
I always come here and get my tires because I like the warranty aspect of it. But they've broken two hub caps so far. They just slam them in and they break the clips on it. Then one tire gets damaged and I go in for the warranty and they exchange it. Come to find out it's the wrong size tire so I had to come back to get that fixed. Look everything can be good and all but just double check nothing is broken and that the tires are all the same size.
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July 2023 by Ron Murray
Costco never fails to amaze..... I bought a set of tires last year, I had a flat they fixed my flat for free they rotate your tires for free. Who knew? Costco's the place for tires batteries stuff like that check them out.
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June 2023 by Daniela P.
These guys really helped me out Sunday. I had to jump a curb to avoid getting hit which damaged my tire. You could see the tread it was such a deep gash. I had already waited at the Burbank Costco tire center for three hours only to find out they didn't have my tires. When I got here, they not only squeezed me into their busy day but finished my car two hours earlier than I expected. I know it was busy and I just really appreciated them changing that messed up tire.
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June 2023 by Samvel B.
Costco tire had the damaged tires replaced with new ones. but they replaced the wrong wheels that I asked for lol. and in response they say that this is better for me and they will not redo it. is this some kind of joke? I paid money for the work and they tell me in response that they did it as they saw fit without asking me?! in any cheap car service they will do as the owner of the car wants and will not tell the owner how to live better!
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June 2023 by Daniela P.
These guys really helped me out Sunday. I had to jump a curb to avoid getting hit which damaged my tire. You could see the tread it was such a deep gash. I had already waited at the Burbank Costco tire center for three hours only to find out they didn't have my tires. When I got here, they not only squeezed me into their busy day but finished my car two hours earlier than I expected. I know it was busy and I just really appreciated them changing that messed up tire.
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April 2023 by Ian Bone
Great customer service throughout & very careful with their work & the vehicle. Patched my tire for incredibly cheaply.
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April 2023 by Maryam
this is the worst tire shop with the most incompetent technicians. After they did a tire rotation, there was a nonstop, pounding sound, and they couldn’t figure out what they did wrong. Finally their manager supposedly tried to hop and put the tires back the way it was before the rotation, and the sound never went away. They break customer‘s car and they cannot fix it then they come with stupid solutions that are not real solution. stay away from this place
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March 2023 by Massi
this is the worst tire shop with the most incompetent technicians. After they did a tire rotation, there was a nonstop, pounding sound, and they couldn’t figure out what they did wrong. Finally their manager supposedly tried to hop and put the tires back the way it was before the rotation, and the sound never went away. They break customer‘s car and they cannot fix it then they come with stupid solutions that are not real solution. stay away from this place
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March 2023 by Massi S.
this is the worst tire shop with the most incompetent technicians. After they did a tire rotation, there was a nonstop, pounding sound, and they couldn't figure out what they did wrong. Finally their manager supposedly tried to hop and put the tires back the way it was before the rotation, and the sound never went away. They break customer's car and they cannot fix it then they come with stupid solutions that are not real solution. stay away from this place.
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January 2023 by Gary N.
Returning my old battery here as a quick stop, thought I used to get $85 back for some reasons, but they refreshed my memory with the sign $15 core fee, ok enough for me to buy some medicines from Costco, and yes it could either go into your Costco card or you could request for $15 in cash. I also spent a few minutes talking to one of the employee, I asked him about the longevity of the battery that I returned to see if it met the standard and such, I was told it lasts about 4 to 5 years top, and yes Kirkland used to make their own brand of car battery, and that lasted longer than 5 years, unfortunately it got discontinued because Costco decided to contract and carry this one brand Inter State, well maybe Kirkland should bring back their batteries for a change