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November 2023 by Gin L.
We met Andy Luu for the very first time yesterday to help us with setting up New Accounts. he is so kind and thorough, even willing to cut short his break and tirelessly explaining all aspects to an Elderly Lady, impressed me the most is that he offered us coffee, tea, cold or warm water!
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September 2023 by Анастасия Мохова
I would like to thank you Edwin and Hue Luu. Their assistance was greatly appreciated. Hue Luu and Edwin were both incredibly helpful and knowledgeable. They went above and beyond to provide excellent service and support. I would highly recommend their assistance to others. Thank you once again for your outstanding help!
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June 2020 by Errol Menzies
I was in line the next person at four the banker came out said we closed such an insult. At my bank
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May 2020 by Gustavo ortiz
Not open
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March 2020 by Susan Hamilton
This bank is located inside the ranch market. When I came here they only had 2 tellers and it took a while for them to help me. I agree with the other reviewers and that the tellers do not look that happy to be working here.
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October 2019 by Astrid H
I have banked here for 14 years . The best part is that it’s open on Sundays . The tellers are very nice people and the line moves fast .
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July 2019 by Evan G.
First of all I have 6 bank accounts both personal and business and I have been banking at this branch for 6 years now and when they moved the branch into the grocery store I was somewhat skeptical at first. No need for that at all. Boy I cannot believe the service they give. Even though smaller for sure, they have 3 tellers there just about all the time. No lines at all and the branch manager is right there and everything I need happens fast. I wire money all over the world and they have made it so easy for me and have even taken the extra steps to accommodate things needed. If there are any issues they call ASAP. The have my cell phone, my wife cell phone and even my accounting persons cell phone number. Any large checks they call to confirm always and this is all to protect my money in my accounts. I have over 20 different accounts in different banks and I have decided to continue to move them to East West Bank in Van Nuys. Arpi is the manager there and she is always eager to help and I strongly suggest this branch in the valley as they are the best in the business. I know all I have said is to good to be true but I really do love them all and so appreciate the care they give me. David.... Thanks as always. Mindy.... Thanks your for always watching my account. Arpi your loyalty to your customers is awesome. Evan G.
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March 2019 by Victor C.
When I asked the teller Dennis David to help me to wire money from my business premier account I opened in East West Bank, he asked me for the registered driver license. I didn't bring my driver license with me. However I showed him the driver license issued by other state, I also showed my debit card, the system also have my registered cell number and I asked them to call the number which can reach my cell in my hand. Somehow the bank didn't bother to check those information while saying they cannot help a customer without showing the registered driver license. The supervisor lady who covered her name tag also said so. I am so surprised this bank doesn't have a card reader to read debit card by key in a pin? The ATM is right beside and they would not like to check if the debit card would work. Is this a real bank?
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March 2019 by Pri Up
I come to this branch almost a 5 month nobody here smile they look depress and tired so bad
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April 2018 by rogersburgers Burbank
Love the service
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January 2018 by Los Angeles
Bank but not a bank... Did not want to change my money unless I had an account with them. What happened to the good old days when anyone can go to a bank and break a $20 bill? Come on, EastWest, it's only $20 and you were not busy!
