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March 2024 by Lily Gold
This has been and is my office away from my office. Used their computers, printer, faxes, etc. Everything works fine and Scott and, staff helpful, courteous and professional. Love this place!Thank you FedEx Kinkos for being there!!!
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November 2023 by Keyonne Brooks
Manager George is a piece of work. Very rude and they will overcharge you. Go elsewhere.
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October 2023 by J Ancheta
Horrendous service. The workers select the people they want to serve and go all the way to the back and chit chat as they stare at you
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September 2023 by Matthew Loh
Came to drop off a package that I had no box for and the associate Kevin was extremely informative about the proper packaging and was even willing to print the label for me. Amazing service!
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August 2023 by Peter Han
Putting a $10 hold on my card for a measly $1.20 photocopy job is ridiculous. What kind of cheapskate company needs to hold that much money for a copy that small. Why not just charge the exact amount chumps
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July 2023 by Ben K.
I was having trouble making copies of a scanned document and Carl helped a lot. Thanks!
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July 2023 by Alicia F.
This is for the print service. I called the Encino location first and their printer was down. So I called Van Nuys and they were super helpful and assured me they could print my job same day. I ordered online, uploaded the files and called to confirm they'd received it. A few hours later they called to say that some of the text was cutting off when they were trimming and requested I email them the files and they would make it fit better. I emailed them and they fixed it so the cards came out looking good. Thank you so much because I spoke to at least 3 different people and everyone was really helpful!
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July 2023 by Jaconni C.
This review is in regards to the Printing Department specifically, and for Zoe who helped me [literally] all day. I uploaded 3 different files onto office.fedex.com and there are 3 steps to submitting an order. First, you need to select a store, then confirm your pickup information if you aren't shipping. Honey gave me a discount code that was accepted by the FedEx system, but it wouldn't let me progress to the 2nd step and I tried different browsers, reuploading, and spent 30 minutes trying to figure out why...then, I took the promo code off. I was able to go through Step 2 which was payment. The 3rd step was reviewing and there was one final time I could put the promo code. I tried again. I was not able to submit the order no matter how many times I tried. I called this location, and Zoe picked up. She told me I could send the files to her via email along with a screenshot of the code processed on the website, but since the rates are a bit different from online and the store, she would have to check with management to see if they could honor it.She called me back after 20-30 minutes to let me know they could honor the deal, and that the designated time for 10AM the next morning would be accurate for pick up. Later that day, around 6 PM I called to ask about the process of the prints [most days this location does print fast, so I didn't think it could hurt to check]. Zoe picked up and I was happy to speak with a familiar voice. She said prints were ready and I asked if I could stop by to check the quality. Yes!I stopped by and I had a feeling one of my prints was going to be too dark. I was right - I brought a USB stick with backup art, but the 3 computers we tried to load the files on would pop in and out. She was able to pull the folder off in a second and worked with me for a good 30 minutes to print out another version [more like 5] because I wanted the right contrast for my artwork - as well as doing a double-sided page to make a card for someone. She even helped me score it for a neat fold [otherwise the edges would crack the print since it was laser on card-stock] after I cut the edges to make sure it was perfect. This is above and beyond what any of the staff has ever done more me and I've been coming in about every 2 months for the last 3 years. Thank you Zoe for your patience and kindness! Hope you're there next time I come in~
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June 2023 by Katrina R.
awesome printing and helpful employees! really good service. was helped over the phone immediately too
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June 2023 by Maddy M.
Thank you to the team at this fedEx location! My experience here has always been good. I love the communication here. I have received phone calls when there were issues with my order, and it is easy for me to always get someone on the phone. I rarely have to wait in line, and my order is always easily found and ready to go. I always order online and pick up with store and have never had an issue. I get my email when my order is ready and boom! There have been times when I have called to see if my order could be ready earlier than the estimated time and they have always come through for me. My jobs always look good. I've experienced great service here, but I do find that sometimes the workers are distracted/on their phones or can be a little grumpy. We all have bad days. That doesn't phase me because their work speaks for itself! Thanks to the team at this FedEx location!
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June 2023 by JACOB SHAYE
Great to drop off packages as last ng as you don't have to deal with Rami!
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May 2023 by Mimi Juarez
NOT HELPFUL FOR SHIPPING WHEN IT COMES TO BUSINESS NEEDSUsed this location to ship multiple big boxes out of state for a business event .. after a hour we have managed to ship 9/13 after MULTIPLE attempts .. we’ve even had to change our pickup location due to first location not being able to handle larger sized packages (or that’s what I was told by the associate)I’ve swiped 2 business cards any where from 3-5 times each at 3 different computers between associates, assistant store manager & senior employees no one can produce an answer as to why it takes so many card swipes & this duration of time to still fail ..As a shipping company where is the convenience? Why can’t you just take our money to perform the services you advertise.Single invoice was over $5,000 & now I am being forced to run a business card multiple times on multiple computers … NEVER AGAIN not even for personal use.Update: 1 hr 45 mins & still HEREI’ve now been FORCED into creating a shipping account with them to finish the last 3 boxes .. they will not be able to delete my account (including payment information)Under this account I had to process my card another 3 different timesMoral of this post13 boxes , 4 different receipts1 hour & 45 mins of technical issuesNEVER ISE FEDEX FOR YOUR BUSINESS NEEDS THEY WILL DISAPPOINT
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May 2023 by Tonisha Davis
Very poor customer service and energy from Rumi. He is this way every time I come here which isn’t often. I’m just gonna go ahead and assume his family runs the place because why else hasn’t this person been reprimanded?
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May 2023 by Armine Arakelyan
Customer service is so poor. They are too rude.
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January 2023 by Lindsay Y.
Just had a great experience with the staff here. I had a non FedEx package I needed to print a label and package. They assisted me with everything I needed to simply drop off at the post office. So quick and great service! Thank you!
