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June 2025 by Yvette A
Mixed Experience with Delivery and Product Issues
I purchased a king headboard with nightstands and a credenza from Hotel Surplus Outlet. The headboard set is fantastic—exactly what I was hoping for, solid quality and looks great in my space. However, the experience with the credenza was less than ideal.They initially delivered the wrong piece, though they were very pleasant on the phone and assured me that the correct credenza, with the small refrigerator and safe, would arrive in a couple of days. While the replacement did arrive, it looked vastly different in color compared to what I saw in the warehouse. They told me it was due to lighting, but I moved it to different spots in my home and the color still looked off. Additionally, the doors didn’t align the same way as in the showroom photo I took, so I know it was not the exact piece.
Unfortunately, the delivery process caused some damage, my floors were scratched, and I found plastic nail-on glides that had fallen off the furniture in my driveway. They would have protected my floors had they were on the credenza. In addition the side of the credenza was also banged up, with chips of laminate left behind. I tried contacting them again and asked for an email to send photos, but never received a response. To top it off, the refrigerator included in the credenza never worked. It lit up when plugged in, but never cooled. Given the lack of follow-up on my earlier issue, I didn’t bother calling again.
Overall, the people were nice, and part of my order was great—but the delivery damage, lack of communication, and faulty appliance bring this experience down.
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February 2025 by ahmed
From. This. Number.
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February 2025 by Richard
Wow, hotel surplus, I love my walnut desk. I enjoyed my time speaking to one of the managers, we got along fine. Thank you and happy new year to you.
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February 2025 by Ismael Rodríguez
Walnut? I-Is that something you wanna do? It's gonna cost you 500 dollarsh, you are going to pay! My name is Fred Gordon Herbert, but some people go by Gordon, let's say. I'm sitting or lying in the public ways, you think this is a joke? thank you Ron!
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December 2024 by Andy Burdin
Great selection of various lamps, furniture, mirrors, dishware, etc - staff is so warm and friendly! Highly recommend :)
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October 2024 by Kevin Sokol
Gregory Stevens recommended me to this place and I was not dishappointed.
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August 2024 by Estevan Garcia
Fred Herbert told me to come here. I wasn’t disappointed — I’ll be back!
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August 2024 by Sheryl H.
Love this place. Over the years I have furnished my entire house!
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June 2024 by Cia Amir
Managers are very rude and stress out because of lack of sales, their main function are to Arguee with customers.
I recommend you look somewhere else that could apprciate your business.
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May 2024 by Johnson Long
Dont ever inquire walnut furniture.
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May 2024 by Bez Mir (Builder)
Great pricing
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May 2024 by The Man (ALF)
Thanks for the great chair
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May 2024 by Dennis
Great furniture. Just don't mess with these people or I promise you, you will meet a fate worse than you ever imagined.
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March 2024 by David Cooley
Most incredible selection, very nice people! Great values. Thank you!
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October 2023 by Stevie Ray Welch-Cox
Amazing deals on Walnut furniture! Its a great thing for me to say
