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January 2024 by Ken S.
I was not surprised when I went to Yelp after speaking to the Manager, Glen at Howard Industries and saw such a low rating. My issue was one of greed. I had a defective part that was under warranty on a Heater that was purchased by my installer. Unfortunately, my installer could never find the problem so I hired a new Company that did. When they went to Howard for the part, even though it was under warranty, they were charged $150 because they were not the original installer. When I called, very respectfully to inquire why this would be... Glen told me it was a "Handling Fee" and nothing he could do. When I asked why me as the consumer had to pay for this installers incompetence, he repeated "nothing he could do". I asked him what if my original guy dies or went out of business? Why am I hostage to a legitimate warranty claim. I was told "I'm not going to play this game" and hung up. To sum this up, I am quoting a review from 10 YEARS AGO..."I have done buisness here for 15 years. Glenn has to have the worst customer service skills. I have never met a more unpleasent, rude, horrid man. Terrible terrible shop."Looks like nothing has changed.If you have an option... go somewhere else.
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December 2023 by Alexander Petrunin
Good team! Always positive and ready to help.
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November 2023 by Simon N
Great place for AC pro
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July 2023 by upul welihida
The best hvac around here
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June 2023 by Ayal Cohen
Good prices nice service
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June 2023 by Juan Garay
Great product and great people
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November 2022 by Andre Avakian
Terrible customer service. Don’t recommend.
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November 2022 by Denny Batler
Well, a very long time ago. The laziest employees I have ever seen.
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November 2022 by George Kelly
Great place for A/C parts
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November 2022 by Invoice Department
Manny the sales guy was so RUDE on the phone, these people doesn't wont to do work anymore..i asked him to help me with some information on package units , and he said to me its my job not his job. They should stay home and collect Unemployment. This is not ok.. Lousy Customer Service...
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November 2022 by Armen Muradyan
Thanks for all of the workers best please to buy part and unit Specialay thanks for Julian thanks guys
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November 2021 by RAYMOND COX
GREAT GUYS WHO HAVE WHAT YOU NEED, WHEN YOU NEED IT!!!
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November 2020 by David Bernal
The information I needed was found on the web site.
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November 2020 by Roie Barzilay
Costumers service is the worst!!
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November 2020 by Boris Telyatnikov
Always the best.