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February 2024 by Vangie Ligons
They set me up with an appointment this year reminding me to get my documents ready. I was in and out. I got explanations about my pay increase and advice to continue to invest in my retirement to keep in this tax bracket. Taxes done already what a relief.
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October 2023 by Rose Ivory
If I could give less then a star I would. This year alone they lost my filing twice and the third woman helping me kept saying she started it then called me to tell me she needed mire info and never called or answered my calls. No one at the office has. Don't go!
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May 2023 by Tawsif Rahman
Really disappointed with the tax services when you’re paying such a high premium to file the taxes.Reasons:1. Errors on tax at first for which it was not accepted. Fixed after a week when I had to call them out.2. Put my bank direct deposit information incorrectly and when I called in the Tax Pro to fix it, she just yelled at me and refused to accept that she even put in that information. I’ve the document in my hand where it shows the information is incorrect and with her name on it. Really very unprofessional. For this reason I haven’t received my refund yet.I would like to get a call back from the Manager of this location to see why the Tax Pro working there, doesn’t have any proper information or customer service training when they make the errors. Tax Pro working on my case is Rocio Cardenas.
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March 2023 by Jerry Tyler
Very good place to get your income tax services done please give it a try and if you do please ask for Gary he is a great person to work with very explanatory give it a try
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March 2023 by Adam Milner
Avoid this place at all costs, completely unhelpful with tax filings. Will be taking business elsewhere.Reasons:- Won't correct a tax form that HR Block themselves messed up- Tells me it's my problem to fix and doesn't provide an avenue how- I had to troubleshoot the issue myself, found the problem with a form that they somehow filled out wrong the first time, but won't correct it- Kept sending a rejected return to the IRS without looking it over or fixing it- Contacted the agent, office, HR Block support multiple times and I still haven't gotten a clear answer on what should be a simple routine fix.
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May 2022 by Al Headen
Always had nice experience with them very professional
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March 2022 by Nannette Clegg
Victoria has been doing my taxes for several years. She is efficient and makes sure I get the deductions I am entitled to.
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March 2022 by Lise Hartill
I've been seeing Victoria for years and it's always a pleasant and easy experience.
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March 2022 by Barbara Zumwalt
It was a pleasant experience and Luz was very friendly and helpful.
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September 2021 by Ellen K.
They call you to come in as well as share discounts for early filling. Very accommodating during pandemic.
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June 2021 by Joee61 Cruz
Grace was very informative, knowledgeable and answered all the questions I asked.
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May 2021 by Brian Montgomery
The charge for my tax services was more than five times as much as it was the year before. It was explained that I have a few more forms filed but the actual time that I spent at Block this year was about half as long this year. There were two more forms filed but the cost went from $94 to $500. I feel like I've been taken advantage of in some way. Five times the cost from one year to the next might make you feel this way too.
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April 2021 by Donna A
I met with Grace Lee and I thought she was great! She was professional, friendly and informative from the start. She explained clearly throughout the process what she was doing making sure I understood it. I've already made an appointment to have her prepare my taxes next year.
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April 2021 by Earl Vanderpoort
Starting with the very pleasant receptionist and clean, efficiently designed and welcoming office it was am easy transition after the untimely death of my tax consultant of 30 years. My granddaughter recommended Senior Tax Specialist Augustine Alayon who squeezed out extra factors from me which increased my state refund proving to me he knew his stuff. He consulted with an unrushed and empathetic demeanor and was the main reason for this score of 5 when asked about using your services next year.
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April 2021 by Megan Gabriel
It was expensive and it literally took this man 45 minutes to PRINT MY DOCUMENTS when I went in to sign after dropping them off a few days earlier. I sat in a little booth with him, during Covid, while he figured out his computer and printed my completed taxes. That’s after waiting another 45 minutes for him to see me even though he told me to come by any time. Plus the actual accounting took less than an hour but they still charged exorbitant fees for simple taxes.
