-
November 2023 by Mē B.
Jeremiah is very efficient at his job. I believe that goes above and beyond his call of duty to service his clients well.I appreciate his kindness and professionalism.I have been working with him for about a year now, since I moved last year from Santa clarita. I have had a greater experience with Jeremiah at this dealership than honda of valencia.
-
November 2023 by Holly “Holl”
I was on a tight budget and needed a good and reliable car with a price and payment I could afford. Denise went above and beyond. She exceeded my expectations and Ross helped my get my financing EXACTLY where I needed it. I left feeling so happy. I was really scared going into a dealership but they were so helpful, I would recommend anyone to them.
-
November 2023 by Lucia Mercado
Thank you Denise Garcia and the whole staff at Honda Van Nuys. My car buying experience was great since the first call I made, thank you Bianca too! The showroom looks great and Denise went above and beyond to help with the whole process. I will definitely recommend her and the dealer, I had great customer service experience.
-
November 2023 by Michael Goff
I called trying to get information about my car. While trying to explain my situation a woman named "Sylvia Illman" Interrupted me and berated me whilst never listening to what I was asking. She completely refused to listen to what I was asking and kept interrupting me declaring I needed to take the car to a different Honda dealer; stating her garage doesn't do the service I needed. (They do) They in fact do the service I needed she just refused to listen to the details of my situation-cutting me off every time I tried to explain. Not only was she wrong but wrong with the most condescending attitude no living being should be subjected too. I will be reaching out further to corporate offices. Completely Disgraceful
-
November 2023 by Reinan R.
Awesome people, definitely will help you get the car that you want. Shout out to Taz and Denisse for making this happen, I got a good deal and I appreciate it! Highly recommended
-
November 2023 by Williamson S.
Brand new facility in Van Nuys. Excellent service. Honest dealer with excellent service manager. I usually see Nigyely
-
November 2023 by Sara Yasmine Ghandchi
Dear Denise Garcia,We wanted to take a moment to express our sincere gratitude for the exceptional service you provided us during our recent visit to the Honda dealership.Initially, we had only planned to get an oil change for our Honda vehicle. However, your warm and friendly demeanor caught our attention, and we couldn't help but engage in a conversation with you. Your knowledge and passion for Honda vehicles were evident, and it quickly became apparent that you genuinely cared about finding the best solution for us.You took the time to understand our needs and preferences, and with your guidance, we ended up purchasing a brand new 2024 Honda CRV. We are absolutely thrilled with our new vehicle and cannot thank you enough for making the entire process smooth and enjoyable.Your professionalism, patience, and attention to detail were truly remarkable. You went above and beyond to ensure that we were comfortable and well-informed throughout the entire purchasing process. Your dedication to customer satisfaction is truly commendable.On behalf of the Ghandchi family, we want to express our deepest appreciation for your outstanding service. You have not only gained loyal customers but also advocates who will gladly recommend your services to friends and family.Once again, thank you for your exceptional assistance. We wish you continued success in your career at the Honda dealership.Warm regards,The Ghandchi FamilyFarhad & Serafina
-
November 2023 by Steve Robles
Amazing customer service by far! Tracy Rocha one of the service advisors here is so helpful she goes above and beyond to fulfill my vehicles needs no matter what the issue is, I have been coming to this service center for years and I would highly recommend going here for everyone. Thank you again Tracy!
-
October 2023 by Joevin Ha
Ruby was awesome, personable, amicable, and really helped make the car buying experience as painless as possible. I already had a car in mind and was out in less than 3 hours. Thank you so much Ruby! You're the best!
-
October 2023 by Evie B.
No local Honda dealerships had the car that I was looking to purchase. Most of them did no followup after my initial call. After I spoke with Farid Asadi at Keyes Van Nuys Honda he researched their inventory and their expected deliveries. He was able to tell me that it might be coming at the end of August. On a subsequent call he was able to tell me the exact date the car would be arriving. Unfortunately, the car had many accessories I did not want. Farid promised we would work something out. I was definitely skeptical. Farid let me know the moment it arrived. The next morning the car was prepped for me to see. Farid did, infact, keep his promise. I was not pressured to purchase the car with the accessories that I did not want. Farid also gave me great advice regarding some accessories I was considering. He was easy to talk to and very upbeat. He was great. Signing all the forms was time consuming, but Ross was methodical and made sure there were no mistakes. He certainly knows how to talk to people who are making a very large purchase. Overall my experience at Keyes Honda was very good.And.....I love my new car.
-
October 2023 by Bert N.
Miss Ruby at Honda Van Nuys!I cannot express enough how grateful I am for stumbling upon Honda Van Nuys and, more importantly, meeting the amazing Miss Ruby. My car-buying journey took me to two other Honda dealerships in Reseda and Hollywood, and it was disheartening to feel unwelcome and unappreciated.However, the moment I stepped into Honda Van Nuys, everything changed, and it's all thanks to Miss Ruby. Her patience and genuine commitment to helping me find the perfect deal on my new Accord were truly remarkable. Unlike my experiences at the other dealerships, Ruby made me feel like a valued customer from the start.The first two places left me questioning if my money was good enough for them, but Ruby reassured me that I was not just a transaction. She took the time to understand my needs, listened attentively, and worked tirelessly to ensure I drove away satisfied.If Yelp allowed it, I would give Miss Ruby 10 stars without a second thought! Her professionalism, dedication, and friendly demeanor turned what was initially a frustrating experience into an absolute delight.Thank you once again, Miss Ruby, for your outstanding service and for making my car-buying experience at Honda Van Nuys a memorable and positive one! If you're in the market for a new vehicle, do yourself a favor and seek out Miss Ruby- she's a true gem in the world of car sales!
-
October 2023 by Hisami L.
Fantastic service! My first phone call with Darin was absolutely amazing. When I got there Taz helped me with my new accord. He was fast and great customer service. I was out of there in no time with my new ride. I recommend you to come here. Thank you Honda Van Nuys!
-
September 2023 by Michael Nunez
This location has a nice showroom and the staff is friendly. A gentleman by the name of Greg Discigrikyan was knowledgeable and helpful during the entire process of my purchase. Loving my brand new 2024 Honda CR-V Sport Touring Hybrid!
-
September 2023 by James Nuttall
Sylvia was the kindest, most thoughtful and extremely informed customer sales representative that I've ever dealt with. This team is well organized, efficient and compassionate. 5 stars! Jim N
-
September 2023 by Cyrus Enriquez
Tony is very helpful. My car gets service done really fast too! Amazing. ??
