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November 2025 by Brendan Machynia
I called the dealer directly and Jason took my call. Right away he was on it and ensured we aligned before coming in. He took great care of me and was a pro ensuring we were happy. Management also complemented the process. Thank you Jason and the team at Keys Van Nuys for getting us the car we’ve been looking for.
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November 2025 by Alex K
This dealership engages in dishonest business practice and lacks genuine customer service. I went there to purchase a Lexus, and after specifying exactly what I wanted, they gave me a spec sheet with the MSRP.
When I showed them lower prices paid by others, they agreed to a price just a few hundred dollars higher.
The sales rep (Kevin) kept going back and forth between me and the manager (Jimmy), telling me I had to pay only $200 for shipping since the car was over100 miles away.
They made me wait for four hours, which seemed like a deliberate tactic to frustrate me into agreeing to their terms.
When I was finally expecting the paperwork with the agreed price, the manager showed up with a new sheet that included bogus charges for options like nitrogen gas-filled tires and an extended battery warranty adding over $600. On top of that, they lied about the shipping cost, raising it from $200 to $600, inflating the total cost by over $1,200. The manager had no intention of honoring the previous agreement and blatantly lied about his own discussions with the sales rep.
I had to listen to more bogus excuses and analogies that made no sense, wasting even more of my time. To top it off, the manager reacted rudely when I accidentally touched his jacket during the conversation. This entire experience was filled with lies and deception, and I deeply regret wasting more than four hours of my precious time at this dealership.
Fortunately, the next day, I purchased the same car that they claimed was hard to get from San Diego Lexus for $1,415 less in less than one hour! Above all, I was treated first class with professionalism and respect.
I would never recommend Keys Lexus to anyone—Two thumbs down. Way down!👎👎
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November 2025 by LUIS ORTEGA
I had a great buying experience. The showroom was fantastic, and from the moment I reached out online, I felt a great balance between selling and understanding my needs. I spoke with Karo on the phone and agreed on the terms. I drove all the way from San Diego and was immediately greeted and taken care of by him. He made sure everything went smoothly, and I was so impressed that I’ll definitely buy from him again!
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November 2025 by Adriana Ramirez
My partner contacted Keyes Lexus about a specific car, and after going back and forth for several days and agreeing on an OTD price for the desired vehicle… we set up an appointment to finalize the purchase. However when we arrived, we were initially told the vehicle in question was on its way to the dealership and wouldn’t arrive for an hour and a half, when we indicated we didn’t have an issue with that, they proceeded to run our credit because they told us we could get us better financing than our bank. Then, shortly after doing so, they came over and told us that our car would be here soon but if we were interested in looking at another vehicle with very similar specs that we could drive off now rather than wait the 1-2 hrs for the other vehicle to get here. It was a higher trim but comparable to the lower priced one we were there to get, just more expensive. We said no… that’s when they finally came clean and said the car we wanted had already sold and offered we look at other ones in the lot. We quickly recognized this was a bait and switch situation and walked away. This is why people don’t trust dealerships and from other people’s experiences here… it seems like common practice for them. This was an extremely frustrating situation, a hit on our credit and a waste of our time.
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November 2025 by Angel Vega
Thank you Jack you were very helpful and kind!
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November 2025 by unhappy fn
I had a great experience at the Lexus service center in Sherman Oaks. Moisés Bazán was very attentive and helpful throughout the whole process, and Sam Santoso, who I’ve known for years. They provided outstanding customer service that keeps me coming back.
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November 2025 by angy
I recently purchased a Lexus from Keyes Lexus and had the absolute best experience thanks to Moises. From the moment I arrived, he made the entire process smooth, stress-free, and enjoyable. He took the time to really listen to what I wanted, answered every question honestly, and never made me feel rushed or pressured.
What stood out most was how helpful Moises and AK was with financing. They walked me through every step, explained all of my options clearly, and helped me secure the best rate. I genuinely felt supported throughout the entire process.
Thanks to Moises, I left the dealership with a car I love and complete confidence in my purchase. If you’re looking to buy a Lexus, I highly recommend asking for Moises at Keyes Lexus — you’ll be in great hands! 🚘✨
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November 2025 by cem yorulmaz
Very big dealership, Khalid is a top notch professional Salesman. He helped big time. It was a car for my son and Khalid made the whole process easy.
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November 2025 by Tanjim Chowdhury
Sales person Syed Ruman helped me to get the better deal
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November 2025 by Makayla Clemons
I had an outstanding experience working with Jason at Keys Lexus! From the moment I walked in, he made me feel welcome and truly took the time to understand what I was looking for in a vehicle. Jason was knowledgeable, patient, and never made me feel pressured, which I really appreciated. He was able to guide me through the entire process with ease, from test driving the car to handling all the paperwork. His professionalism and genuine customer care stood out, and I left feeling completely satisfied with my purchase. I highly recommend Jason to anyone looking for a hassle-free and enjoyable car-buying experience!
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November 2025 by Grigor Dishgrikyan
Everything was on time and clearly explained, Sebastian very clearly had my best interests at heart, great experience working with him and thank you to the technicians at Lexus for servicing everything on time.
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November 2025 by Patricia Froelich
We felt it was a pleasant experience leasing our car
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November 2025 by Karen Sargsyan
Denny was very helpful, knowledgeable, and nice. I would come here again!
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November 2025 by RG Lim
So happy, thank you!!!!
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November 2025 by sumera saeed
Saad And Andrew helped me alot. They ask the guy to fix my car on his day off and also provided me with free gas. It was a wait but end in good terms becuase of Saad and Andrew brother. Go find them when need help...
