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November 2023 by Andi L.
I am in the market for a new car.. Prius. One of their salespeople "Edwin" emailed me but their email doesn't work because "the domain could not be found". So, I gave him a call. I asked him for the prices and breakdowns and if he could email me. He refused and said these are the prices over the phone and there's a 5k markup. I told him other dealerships in the neighborhood have sent me quotes and the most markup I've seen is $250 for the vehicle I'm looking for. $5k markup is way too much. Then he asked me why I haven't gone to the other dealerships then? Well, I am shopping and I'm trying to find the best deal possible. Also, different dealerships have different colors etc.. if you are offering the same price and you have my preferred color, I'll go with you but since Edwin is not interested in emailing me any quotes, I'll do what he suggested and will go to other dealerships.
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November 2023 by Chad Spinks
Ended up here after a roadside breakdown. Great service all around helping me through a tough time. Ordered me a lyft to get me home. Gave me fair estimates and did everything they could to help get me back on the road. Ended up selling the vehicle to the dealership for a fair price. Heartbroken having to say goodbye to a good car, but the experience with Keyes Toyota staff was 100% positive
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November 2023 by Hugo M.
Keyes Totyota sold me a 2023 Toyota in February. They sold it to me with only one set of keys. They told me at the beginning of summer that Toyota financial would e-mail. I contacted them again at the end of summer and they told me that Toyota financial would contact me in October. No contact again. Please do not make the same mistake and buy a truck from this dealership without getting your spare key. I lost my key in October but I was lukcy to find. Otherwise I would have had to pay for a replacement since the dealer told me it was not their responsibility. I wish you luck if you are in my situation and bought car without a spare key.
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November 2023 by Hiroki Kikuchi
I have negotiated to buy Toyota RAV4 Hybrid with them and all deals they gave me made my day and satisfied. It’s been a while to come to the deal but it was way worth it
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November 2023 by Luke Lim
I recently stopped by Keyes Toyota and was impressed by the friendly staff. In particular, Fery quickly understood my car preferences and facilitated a smooth and enjoyable purchasing process. Working with her was a delight; she skillfully negotiated an ideal price for the vehicle I purchased.
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November 2023 by Prince D.
I leased here. I got into an agreeable price for the Toyotacorolla hybrid 2024, and Michael "Mike" Bellinger is thesalesman who helped me. I highly recommend foranyone to find Mike as their sales person. I walked in and did not make an appointment. Mike is very reliable, sincere, and helpful. When the dealership and I finallly agreed on the price, i waited about a week for the car to deliver. It came earlier than expected. However, as I finished signing paper, I realized at home that the monthly written on the contract was $30~ higher than what was agreed. I relayed it to Mike and he made sure the next day that everything is fixed. Props to the managers as well. I was very happy when I left the dealership. Everybody was pleasant overall, very reasonable staffs. I now enjoy my new car and would like to say thanks specially to Mike. Its my pleasure doing business with this specific dealership.
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November 2023 by Ashley Tappa
I’ve had such bad experiences with car sales man before but I decided to go to Keyes Toyota and had such a great experience thanks to Micheal! He’s great at what he does and was very very patient with me!! It was also great to meet someone was very personable! Definitely will be referring people to him in the future!
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October 2023 by Tatiana Reyes
Oscar helped us out and he was great. Very down to earth, genuine and helpful car salesman. He didn't make us feel pressured, but was thorough and presented my husband and I with the options that were best suited for us. I've never left a review for a car dealer or staff person because I never felt impressed enough to do so. Most sales people make me feel a little nervous, but Oscar was great and I would actually refer my friends/family over to work with him. Thanks Oscar!
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October 2023 by Brie Flores
So the service took some time, but that’s to be expected. My service advisor, Diana, was efficient, knowledgeable and took the time to guide me through what maintenance was more immediately required to help budget my expenses. Great service! (It’d be five starts if somehow I was in and out in a couple hours, but that’s very wishful thinking!). Great experience.
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October 2023 by Alejandro R.
Stay away from this place, they still think having mark ups and add ons are okay. As if there aren't a million other dealerships, that's not the worst part however. Even when addressing this directly you're met with a spicy little attitude and condescending remarks from their Internet sales manager(will leave his name out to save face). I'm sure you'll continue to take advantage of people who don't know the difference or are simply dumb enough to get taken but I'll sleep better knowing my money isn't going to a scummy dealer with predatory practices.
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September 2023 by ME G
Wonderful service. Brenda was knowledgeable and a joy to work with. The finance process was actually pretty easy. Our finance guy was super nice (I’m sorry I forgot your name ) this was the best experience I’ve ever had buying a car. And I love my car!
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September 2023 by Mealad Saadeh
Best dealer ever! Quick and easy service. My service advisor Diana Velazco is amazing!! Great customer service. She is very genuine and honest while dealing with customers! I would give her a ten star if I could!
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September 2023 by Mark Freeberg
Anthony made this easy from the start! When I came into the dealership, he took care of me from beginning to end in extremely timely fashion; I was only there for about an hour. I am an experienced car buyer, and have not felt as happy with an auto sale in all of my years. A couple of other things, the dealership was clean. The other staff was extremely helpful and I felt welcome the whole time. Thanks everyone at Keyes Toyota!
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September 2023 by Liz A
I got exactly what I wanted from Keyes!! Got the car I wanted - got the deal I wanted. I can hardly believe I’m saying this - but I had a great experience buying a new car. Enrique and Moe exceeded my expectations with the excellent customer service. I’ve been a lot of places and Keyes does it best. Thanks, guys!
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September 2023 by T B
So I went to Keyes of Van Nuys and met Emilio R. He was extremely helpful and the consummate professional. He was friendly funny and knowledgeable. He then introduced me to Clayton P. Who was also very helpful and made sure I understood every aspect of the financing process and details of my purchase. They were a pleasure to do business with, patient and attentive. 10 out of 10 highly recommend.