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November 2023 by Dynamite D.
They put the wrong size tires on my car and then told me to get the fuck out when I asked to make it right. Do not go here
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October 2023 by Mona J.
I took my car for an early checkup at 8:00 AM on a Sunday and they keep the car all day and did absolutely nothing. I called twice and both times they told me the mechanic was working on the car. At 4 p.m. they called me, and they rudely told me to go get my car because the mechanic hadn't had time to check it. Needless to say, I pay Uber to drop me off and get it, they wasted my time and lied to me all day.The owner, who is the person who was going to check my car, never showed me his face, some women that are always there were the ones who called me and told me that they were not going to check it, because on Sundays it is very difficult, they would have said it from the beginning. Horrible customer service I won't recommended to anyone.
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September 2023 by Alexis Lacy
ZERO STARS IF I COULD! Worst tire shop, I’ve ever experienced. I waited an hour and a half to almost 2 hours to get my tire changed and while I was waiting, I asked for my money back several times just to get told no I had. I have to wait by a very rude owner, who was verbally insulting me as we were both arguing over the fact that he would not give me back my money, and there was my old tire still on my car, he is rude and doesn’t think about other people life he told me just to come back when I’m not even in from the area all I wanted was my money back so I could leave peacefully . VERY BAD PLACE I WOULDNT EVEN CALL IT A BUSINESS
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September 2023 by Tay Williams
MAKE SURE PRIOR TO PAYING THE PUT THE CORRECT TIRE SIZE YOU NEED!!Called to confirm they had a particular tire size; was told yes. Arrived asked for the particular size. They changed the tire; I drove home and as i got out the tire looked different. It was then I noticed they gave me the wrong tire size. I went back only for them to tell me they didn't have the tire size i needed. I asked for a refund and/or my old tire back. Owner tony refused and asked me to come back in a week . I never received the correct tire.
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September 2023 by James Laney
Let me tell you something, When I needed some help with a tire for my daughters MBZ SUV they came to the rescue on having a tire. The crew were amazing and it took them no time and I just loved that. I can just say that they have a newbie customer for their services.
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August 2023 by Eric E.
Just got my tires replaced and I got the best price from tony, he is super nice and so fast. I recommend this place for used and brand new tire.
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August 2023 by Shawntel W.
MAKE SURE PRIOR TO PAYING THE PUT THE CORRECT TIRE SIZE YOU NEED!!Called to confirm they had a particular tire size; was told yes. Arrived asked for the particular size. They changed the tire; I drove home and as i got out the tire looked different. It was then I noticed they gave me the wrong tire size. I went back only for them to tell me they didn't have the tire size i needed. I asked for a refund and/or my old tire back. Owner tony refused and asked me to come back in a week . I never received the correct tire.
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July 2023 by Going Home Foundation ..
WARNING DO NOT GO HERE FOR TIRES!!!Tony, who claims to be the owner, sold my son some tires.He said they were "new" and marked it as such on the receiptThey were all different sizes and warpedMy son was driving on the road and the tire blew up on him, almost causing him to crash.He ended up having to go to another shop to get another tire and paid $70 more.We reached out and asked if they can replace the tire and they said no but they can order new tires and we pay an additional $100.Well I didn't feel that we should have to pay an additional $100 since we already spent an additional $70 when the tire poped and my son almost crashed, and there was supposed to be a warranty since they were new. Reluctantly we agreed thinking at least it would solve the problem and we could move on.He said he would have the new tires in 2 days.2 weeks go by and nothing.I called him today and asked him what's going on.. When are we going to get the tires and he said he's not going to do it for the $100 that I need to pay him $200 now.I told him that's not what we agreed upon and then he cursed me out and told me what he's not going to help me out with s*** and slammed the phone and hung up.Completely unprofessional, disgusting, and takes no accountability for their mistakes.I'm in talks with the State of California for the disgusting business practices.Look at almost every negative review here, they tell exactly the same story. If you've been a vitim of Tony and Latino tires, Go here and make a report.bar.ca.gov/complaintThey will also be receiving a letter from my lawyer and we're going to grab some friends and family and picket his business to warn others. We're not going to stop until he understands you don't treat customers like trash. Take Accountability and fix your mistakes.We work hard for our money.I wouldn't recommend this place to my enemy.There's hundreds of other tires places everywhere.You have been warned.
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July 2023 by Vanessa A.
DO NOT GO TO LATINO TIRES UNDER ANY CIRCUMSTANCES!!!If I could leave 0 stars, I would. I went to replace my tires yesterday and they didn't tighten my rear left tire's lugnuts. On my way home, the car was wobbling so we called to ask why that was the case. The owner, Tony, said it was because I needed to get an alignment, and he tried to sell me on that as well. 2 hrs later on my way home, the tire fell off and caused damage to my rotor and car. I went back this morning to complain and conveniently, Tony wasn't at the shop. The workers called him and he took no accountability for damages. He yelled at me on the phone and said it wasn't their fault. The customer service is horrific and you'll end up with more damage to your car. Tony is the worst owner/manager I have ever encountered and even his workers apologized and took accountability, but he didn't. I've attached pictures so everyone can see what a horrible place this is. I will be filing a claim with the Better Business Bureau and suing Latino Tires for all damages and negligence.
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June 2023 by Samiyaa Marie
I love this tire shop and its professional I will always go back to this tire shop best tire shop in town
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June 2023 by john w.
Great customer service! I usually buy used tires to save money. They're my new go-to based on how polite and helpful they were. They felt very honest and have great prices!
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April 2023 by Alex P.
Worst tire shop ever I'm changing my review, the owner is a fat scammer, he promised me 4 same tires he only had 3 , told me to come back in a week for the last tire, he said and I quote " come back anytime I won't charge you once we have the tire you can come and get it" I went back last week, he had me looking for the tire myself while he sat and smoked, I asked his coworkers for help and they told me that he was hiding the tire from me, he didn't want to give it to me. Worst experience ever I for sure know now to stay away from this place.
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March 2023 by Betsy W.
My tire blew out on my Subaru Forester, so I came into Latino Tires in need of a used tire as a replacement. From the moment I pulled up I was greeted with a smile and positivity. Even though I showed up only about 20 minutes before they closed, they were more than happy to help me out. Not only that, but they really went above and beyond. Tony gave me a great deal on a very nice used tire. And Willy and Lonny provided exceptional customer service and worked quickly and efficiently to get my tire replaced. Their customer service and work ethic really are unmatched. I will absolutely always return to Latino Tires for all my tire needs from here on out, and will be telling my friends and family about them as well. Highly recommend!
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March 2023 by Deshon G.
OMG I had run over something in the road, so common in these LA streets, so I was in a bind. I called around and no one had my size tire used, everyone claimed to ONLY have new. When I called Latino Tires, they thoroughly checked their massive inventory and had EXACTLY what I needed. Not only that, they checked all of my tires, just to be safe!! I was so grateful. They replaced my tire and was more reasonable than ANY other tire shop! I will DEFINITELY be returning to replace all of my tires. They were quick, courteous, knowledgeable and reasonable with HIGH QUALITY tires! I HIGHLY recommend Latino Tires in Van Nuys!!
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March 2023 by Daniel A.
Let me say, I'm almost never one to write reviews, so if I do write a review, the business was either so amazing or so horrible that I feel the need to let others know my opinion. In this case, Latino tires' service was far below what anyone should have to deal with.I bought two tires and paid for an alignment with Latino Tires. After this was done, and I left the shop, my car was unsafe to drive on the road. Whatever "alignment" they did and tires they gave me, caused my car to shake violently on the road. When I confronted them about the issue, they would not take accountability and said my car had an issue mechanically. I had to go to another tire shop, pay for another set of tires and perform another alignment. There, the mechanic was amazing and even showed me how Latino tires completely messed up my alignment. I would not recommend anyone perform an alignment at Latino Tires, as they do not know what they're doing.I spoke with the owner of Latino tires and even showed him proof that his workers did not perform my alignment correctly. I understand people make mistakes and gave him the opportunity to own up to it, instead I was yelled at and denied my money back.I hate being negative and am never one to speak badly on others, but what I went through is not right. Do not go to Latino Tires, there's a million tire shops in LA, do your research and you can find a better place to go.
