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March 2024 by Shirley Medina
Eduardo helped me so kindly, I went for problems with my sim and he immediately fixed it for me.
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February 2024 by Ivan Mejia
Good service
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November 2023 by Angelica Vega
This store use to be the place where I got all my service connections and new phones since 2017 However it has become the example of how great things can change. The owner/mgr here Nelly Bonilla sold me a phone with insurance and all knowingly that my prior phone was still in good conditions and working. But she pushed a sale on me with this new phone which didn't charge completely after been plugged for over 3 hours. Suddenly my prior phone started working internet you tube and I decided to call customer service and try getting a refund the same day. With everything inside the box and receipt on hand she actually refused to give me my refund. Only the taxes I paid for the phone which also had insuranceThe phone was $183.00 and she said she could only give me back $40 dollars. Honestly I'm letting anyone out there know for your own sake if you're gonna go with Metro which I personally neither suggest make your phone purchase somewhere else. This is wrong trashed customer service and not a way to treat valued customers. Seriously reconsider going for the purchase of your phone to a different location. Nowadays things have changed and scams are run everywhere in everyday cases. I don't wish on anyone what I've experience in this location ??It's an awful service from management and it shows the integrity and low professionalism to their way they handle us as a community.My best regards to anyone reading this and my advice is for everyone to know how poorly you'll be treated if you decide buying a phone here. Please reconsider.
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August 2023 by Jose Rosario
Metro is always a good place to find a new phone. Plans olare the best ?
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March 2023 by Elma Delia
Alma is the Best!! I go to this location because of her customer service.
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October 2022 by frank hernandez
Is the store with the best price
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March 2022 by Brenda F.
Alma provided me with excellent customer service. She helped me get a new phone case and helped me with other issues I was having. She is very personable and greeted everyone that came in. She also told me about other deals they have . She is a great sales woman.
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August 2021 by Tigy
Great service and switching out my phone for a new one was very quick
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July 2021 by Brenda jean Narvaez
Fantastic Jose the employee there was very professional and friendly and fixed my problem asap. He is a great guy and an asset to your company. Thank you for the kind experience.
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June 2021 by George Cifuentes
Katherine helped us out very professional shes very fast and efficient !!!definitely the best metro store in the valley
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March 2021 by Jesús Manuel Huerta
Friendly n excellent customer service
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October 2020 by Jose Rivera
Great customer care
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September 2020 by Lulu P
These guys are liars. They tell you u have a 30 day return policy then when u try to exchange they deny everything.Cheaters crooks. Manager Alex. They manipulate the senior citizens. So sad.
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September 2020 by Lulu P.
Awful awful awful. They lie the manager Alex is rude rude rude. They are expert manipulators to senior citizens. Van Nuys Ca
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September 2020 by Victor Jovel
They helped connect my iPhone to be able to message Android phones after 2 days of contacting Apple and Metro Customer Service experts, they didnt resolve the issue but going into this store and getting helped by Alex. It was a simple breeze for him to resolve the issue professionally and in a haste! It was incredible service, I'd certainly recommend any issues you have with your phone network associated with metro to be resolved here by these professional guys