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January 2024 by Elaine Bowling
I have 3 phone lines & recently tried to delete my brother's phone due to his death. Because I couldn't remember password I was required to go to Metro office where they still COULDN'T HELP ME. A supervisor was called who wanted to set up another in person appointment for the.following week. Their complete lack of even the most basic customer service is UNACCEPTABLE!!
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July 2023 by Ernis Raev
9.30am and they are closed.
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October 2022 by Bessie Rivera
Always nice to the costumes
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January 2022 by Chelsey N.
I was first squinted with Alfonso over the phone after I called the corporate location in panorama because the employee working at the location thats 2 min from me was worthless. I called over to the corporate office and Alfonso answered the phone. He listened to my situation and had a solution for everything that was going wrong and told me to come in to his branch and he would take care of what I was told was the impossible. Himself and his manager were very kind and helpful, also extremely accommodating. He followed through with what he told me over the phone and made sure I left with what I came for. Thank you for taking customer service literally and taking that extra time to satisfy customers. If you are anywhere near Los Angeles and you need a metro store, it's worth your travels to make it over to the panorama city location corporate office.
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September 2021 by Vanessa Mena
The personal is terrible i ask for my account number and pin number to switch to boost mobile they don't want help me i bought the ssrvice there. They just want sale ?
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September 2021 by Christian Mena
The costumer service was terribleThe manager terrible i bought a new phone service they don't want help me giving my account number my phone is broken.they know me because they recognize me .when a enter to the store.
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June 2021 by Magdaluxy Alvarado
(Translated by Google) I LIKE THE GOOD SERVICE??. AND THE GOOD SIGNAL PROVIDED BY METRO PC I RECOMMEND THEM TO YOU???(Original)ME GUSTO EL BUEN SERVICIO??. Y LA BUENA SEÑAL QUE ME PROPORCIONA METRO PC SE LOS RECOMIENDO???
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April 2021 by larry trejo
Needed help with my phoneThe lady was very helpful. Great customer service. Helped me with my phone.
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October 2020 by Juan Torres
(Translated by Google) Good serv2(Original)Buen serv2
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June 2020 by Ana Aguilar
(Translated by Google) Excellent service(Original)Excelente servicio
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June 2020 by Khadija Hamo
Mario is great guy
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March 2020 by Kevin R.
I give you one star to you guys because you guys not honest with the customer you always try selling more expensive and it tried to sell something the customer don't need it this is not professional I'm try to buy it a new phone I just do a cancellation of 1 and the manager say I cannot selling a person doing cancellation I need to wait 24 hours that's not true I was calling customer service and they already May complain of this location you got got to be honest with a customer especially with the manager stop robery and people money you guys are ready get paid for customer service what I do it just I just go another location the one is on Parthenia Street that's really good location you guys want to buy a phone I recommend in this but this location need to do in something I was really nice to give you one star you guys need to fix this
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October 2019 by Donna B.
Would rate the Metro PCS powed by T-Mobile as Negative -5! Metro was awesome until T-Mobile pushed into the place & now same Crap service as T-Mobile Always has provided! Went to port our 1 year old (paid in full) phone to another Carrier & suddenly a perfectly working phone is LOCKED, over 2 months later @ Metro\T-Mobile scam company still can't/won't unlock it after multiple calls as well as trips to Corporate store! We went throught the entire unlocking steps more than 6 times just to make sure we followed their company Policy! We will be filing a complaint with the Attorney General as the phone value is $300 & is being held hostage & is well OVER the 300 day active service limit they have on unlocking YOUR phone. Stay away from Metro powered by T-Mobile is my experience. Oh, please don't bother with a reply, We're Sorry as it doesn't fix the issue & it seems lies are the policy now. The last straw was on multiple calls/visits we were told "it would be No Problem to unlock the phone is we brought it Back to Metro PCS powered by T-Moble which is nothing short of Being Forced by them to put your phone back on their plan for 300 days Again before it May but probably WON'T be UNLOCKED! More like MOB tactics & your Not going to get away with it this time!!! SHAMEFUL BUSINESS TACTICS! And when we called them on it, they switched to well.... Maybe there's an issue with your phone that was 100% problem free before you tried to move the service! Shame on you all!!!
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October 2019 by Arielle G.
If I could rate this place less than 1 Star I would. Do not bother coming here. My boyfriend went to upgrade his phone with an old iPhone I had from a different carrier, but was unlocked. All they should have charged him was an activation fee. & instead they ended up locking both phones, the iPhone and his Samsung he already had, and left him with no phone. I had to recall sprint to unlock it for him and this time we decided to cal Metro to activate and it took them 2 minutes for what these idiots in the store took 45 minutes to try and do. & yet they charged my boyfriend but not under activation they gave him an iPhone adapter he did not want and charged him that and said it was the activation fee!? Are you f****** kidding me?? We want our damn money back. Idiots both a white and dark skin guy working today in the afternoon. We will be disconnecting our services with Metro and going to sprint bc of these gentlemen. Thank you and goodbye, your service needs to be fixed!!!
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September 2019 by Vislor T.
I went to this store to buy a phone and while that experience was quick and pleasant, my subsequent return to the store was not pleasant. I returned to the store to talk about setting up a second line because of a promotion they were running that made a certain phone quite affordable. I was met with a worker who claimed they were fresh out of the phone in question but seemed to be lying. It appears he did this because Metro has a complicated set of rules about who can and cannot get a second phone and whether they can get the discounted price. So rather than explain these complicated and tedious rules and disappoint me, the guy just said they didn't have the phone. Later that day I learned from another Metro store that all corporate stores should have plenty of the phone in question. Really the blame lies with Metro itself, but stores should be 100% clear and honest about Metro's tedious rules.
