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November 2023 by Johnny R.
Pretty ridiculous that you have to pay one whole dollar extra for a dipping sauce that should be included with an order of dipping sticks. Seems greedy from pizza hut. The employees here are great, and the food is good but this review is for pizza hut's policies as a whole. I can get dipping sticks and FREE dipping sauce else where from local small businesses who deserve my business.
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October 2023 by Ivan T.
I was at work when I decided to try out the new Pizza Hut melts for lunch, so I placed my order online and picked it up at this location. I ordered the pepperoni melt and when I took the first bite I noticed the top layer of BOTH melts was super hard that when I took a bite of it, it would just fall apart because it was that crusty (rock hard). So I immediately called the store and asked if it's supposed to be this crusty (rock hard) the employee said yes, I told him this was not enjoyable to eat and it was like if he didn't even care. I was back at work so I just threw it away. I am very disappointed because my go to spot for pizza and wings is always Pizza Hut. This experience just made me reconsider going somewhere else for pizza.
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September 2023 by Jorge M.
I have spent alot of money at this particular pizza hut. I placed my order 5/7/23 around 12:30am and when i received my pizza it looked the driver got into a car accident or something literally pizza was all over the place looked like puke, also ordered cinnabon rolls and they were stale. I called back and they said all they can do 25 dollar credit. They didnt even want to cover my full order.
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September 2023 by George C.
I ordered chicken wings, and I got some disgusting pieces of garbage chicken...almost vomited from this crap that I won't even call food
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May 2023 by Christina S.
Horrible customer service. The manager lied and said he made our pizza, when they were confronted about the missing jalapeños on our pizza. They told us we are lying lol I asked for a number to text the pictures or email. So I have provided them with the proof here. #doyouseejalapenos. My nephew was crying and upset bc he had not eaten .
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March 2023 by Robin L.
Great pizza. Friendly staff. Good timing . And then : Pepper for your pizza costs extra! In what world does the restaurant charge extra for pepper?
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August 2022 by Ricardo Hernandez
Everytime I arrive at this location, there is nothing on the shelf. They have hours posted saying they close at 8PM but they stop stocking the food at 7PM because they're "short staffed". If I'm famished and looking to grab a quick bite, why is it my problem that they're short staffed?
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July 2022 by Pat D.
07/09/2020 I live 3" away by car; brought home the pizza without checking. When the box was opened, the pizza was cold and the people were hungry and I was not there to stop them. I asked for extra sauce, extra cheese, and extra mushrooms. What I got was a tasteless cold pizza with pizza sauce for color only...there was none; something that looked like burnt something...definitely not cheese and a few pieces of mushroom. For $21, I did not call to complain because the hungry people ate it. We all later went out to eat and were grateful we weren't poisoned!
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June 2022 by Luiza S.
They've raised the prices it's understandable given the current circumstances, however they are not putting toppings in the pizza. You can hardly find the ham, pineapple and jalapeños on the pizza. I rather pay a little more and support another pizza place.
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May 2022 by Nathan M.
I showed up 35 minutes after placing the order online, but the pizza they gave me had only 1/4 toppings and was not baked well-done like I'd asked. The guy said, "oops, I grabbed the wrong one. After he came back he said, "they put it back in the over because it wasn't well-done, 5 minutes."15 minutes later, he brought out another pizza that was lacking just 1 of the toppings this time, still wasn't baked well-done, and now my wings are cold. Thaaaaaaanks
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May 2022 by Daniel S.
Service was good , the food was hot and the delivery was received in a timely fashion. Perfect pizza! Easy to order online
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November 2021 by Fuq Y.
Jason is a horrible manager. Drove all the way down here to get a pizza for my family just for them to try and tell me my card was declining. Then someone looked with their eyeballs at their system and saw it was a POS error on their end and now I can't pay for my pizza cause they don't even wanna try to reset the system. Jason was rude as hell and just shooed me away essentially Didn't offer to try and reset the machine just said "sorry bud." Won't come back to this wocky a** Pizza Hut ever again.
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September 2021 by Scott B.
I am rating the Detroit Pizza at this location. I suspect it will be similar at other locations because the shortcomings on this pizza are probably by design. For those who have not experienced it, a Detroit Pizza should have a crunchy focaccia type crust with a buttery flavor. It should be more than an inch high. The cheese and the sauce should have a little bit if a bite to it. Generally, there are two kinds of pepperoni one that curls up tight and one that continues to lay flatter. The cheese goes all the way to the edge and there is less sauce than you may be used to -usually in three stripes across the top. This is so the flavor of the sauce doesn't compete too much with the crust and cheese. This is not meant to be a doughy deep dish chicago style pizza at all. How did they do? Well, the cheese and the sauce were basically tasteless. The crust had a hint of the flavor it should, but because the used such flavorless cheese and did not go all the way to the edge, the blending of flavors that happens in the crust did not take place. And the dough was not permitted to rise enough which would change the ratio of crust to doughy-ness for the better. If you are in Detroit, just go to Buddy's pizza. If you are in LA, put an order in for Dough Daddy (often a two week wait). This is not Detroit Pizza.
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April 2021 by Vanessa C.
Every time I've ordered at this Pizza Hut all staff I've came into contact with has been very friendly and greeted me in a respectful manner. Especially when I order curbside, the staff is always on time with my order and always tell me to have a great day! The pizza is always right out of the oven nice and hot.Good job guys!
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December 2020 by J G.
The pizza at the Van Nuys location on Vanowens Blvd. was terrible. I ordered mushrooms and onions. There was little to no tomato sauce, I counted four thin slices of mushrooms and three thin pieces of onion with very little cheese. It basically was a big piece of bread. If I wanted just bread, I wouldn't order pizza. This same thing happened with a previous order but I thought maybe it was just a bad day for the staff. You fooled me twice but I will never go back again!
