Route Transmissions

Transmission Repair
Hours: Route Transmissions is a Honda service center in Van Nuys that has received mixed reviews from customers. Many praise the excellent service, friendly staff, and great amenities like comfortable seating, free coffee and donuts, and fast Wi-Fi for customers waiting for their cars. Customers highlight the outstanding service from specific advisors like Miguel Cuenca, who went above and beyond to resolve issues and get repairs done properly. However, some customers have had very negative experiences, particularly with the service department. Reviewers mention rude and dismissive staff, like Sylvia, who failed to properly address their concerns. There were reports of the service department causing damage to vehicles and not taking responsibility. One customer even had their request for a windshield repair estimate dismissed, with the sales manager suggesting they "buy the car back as used" instead of addressing the safety issue. Despite these problems, the dealership seems willing to make amends, with the manager reaching out to apologize and the customer giving them a second chance. The service from Manolo and the kindness of Alexis Trujillo are also highlighted as positive experiences. Overall, Route Transmissions appears to provide a mix of excellent and poor customer service, depending on the specific staff members involved. Customers recommend working with the better advisors to ensure a satisfactory experience.

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1. Van Nuys, California