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January 2023 by Presley R.
i purchased a car here and they messed up my title but refused to return my calls or resolve the issue
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December 2022 by Nicolás Bernaudo
Just don t buy here. Only 6 months I bought them a car full of patches that is no longer running. They told me car was in excellent conditions. Still waiting them for a solid response.
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November 2022 by Sean H.
My step son purchased a 2005 Jaguar XJ in June of 2021 from Shield Auto Sales Inc. at their 13106 Paxton Street location in Pacoima, CA 91331. He has only the California DMV Vehicle Transfer and Reassignment Form. He never received the title from the dealer, even though they "claim" they mailed it to him. They won't return calls. He cannot register the car without the title, so it sits in his driveway with temporary plates and is un-drivable until he gets a replacement title. This dealer has failed to assist him. I will consider changing this review if the dealer suddenly finds their care for their customers and becomes helpful to our cause. Otherwise, I am far from impressed with their lack of care for my kid and their lack of professionalism more generally.
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July 2022 by Kate O'Donnell
I would definitely recommend this dealership for used cars. Visited many used car dealers in LA and am glad I chose this one. Bought a car there ‘as is’. As often used cars have issues I had an issue but they did not let me down, they were not obliged to deal with it but they did, nice helpful guys And I’m very happy with the car I ended up with
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April 2022 by Shani P.
What a lovely family owned business. They're in the process of moving so make sure to give them a call first before stopping by. We were helped quickly and all of our questions were answered. We ended up walking away with a great used car for a fantastic value and could not be happier.
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January 2022 by Jessyca
Unprofessional! I had a deal code and a confirmed appointment to trade in my vehicle. I had confirmed the new vehicle was available. I drove 2 hours to pick it up and upon arrival, I was told the car is not ready, being serviced at a garage; and would not be ready for 2 days. Even then, he said MAYBE in 2 days. This company is unreliable and has no work ethic or honor.
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January 2022 by Isadora Moffett-Duncan
They lied and manipulated me into buying a car that needed a lot of repairs that they said it wouldn’t need.
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January 2022 by Eileen N.
I wish you can rate it a zero!! Bought a car on December 16. 2021 on the Allstate Car buying program, coolant was at the minimum level, so I asked them to top it off before purchasing the car. When I inspected the car, Shield Auto Sales denied the low coolant level and we pressed him to check it. He called his "mechanic" and the mechanic confirmed the low levels. He filled it up when we got out to the car to take it home. This "mechanic" spilled it when using a funnel and then asked the seller if he should put more in after I said that its now above the max level. He wanted to put more after already overfilling it. Three weeks later January 2, 2022 and less than 800 miles later, I turned on the car and it would shut down by itself automatically. I tried it 3 times and the 4th time it stayed on. I popped the hood and noticed that the coolant levels were way below the minimum and Shield Auto Sales said it was normal. And he will schedule an appointment with his "mechanic" because the warranty only states that his "mechanic must be used". I asked him when, where, and who am I taking the car to and all he answers, "99 percent sure you'll be able to drop it off on Thursday." I asked him repeatedly what time, and where and who to which he refuses to answer! From Monday - Wednesday I am still asking him who his mechanic is, where am I taking it on Thursday, and what time and no answer. At this point you know he does not have a certified mechanic (obviously from the coolant debacle), he doesn't honor his warranty, and conducts bad business. How hard is it to call your "mechanic" up and set up a date, time and place? I called Allstate and the lady confirms that they go through Allstate's certification training to certify their dealership to sell on the platform. Which seems like he passed the test and threw the law and any training out the door and scams people. Shield Auto Sales is a horrible dealership and Allstate's bar buying program can't be trusted to be confidence in your purchase. Side Note: on January 2-5th, 2022, their website doesn't exist.
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September 2021 by Brett M.
Complete waste of time coming here. The car that I looked at belongs in a salvage yard. The listing described the vehicle as being in excellent condition but the car was idling hard, the accelerator got stuck during the test drive, the check oil light came on and there wasn't a body panel on the vehicle that didn't have damage. I almost couldn't believe what I saw when I arrived just a few minutes early to the appointment; a man exited the vehicle with a code reader...they had reset the codes on the car prior to the test drive.
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June 2021 by Todd P.
My son purchased an Outback from this dealership. It needed a new ignition coil so we left the car to have the work completed. The owners loaned us a car (free of charge) for 4 days while the work was completed. It turned out that more than one part needed to be replaced and they also did this additional work free of charge. Finally, the gave my son a 30 day warranty (again free of charge) in case there are any additional problems. Friendly and professional dealership with strong customer service.
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April 2021 by Samantha N.
I went to buy a car that I saw from the internet, when I got to the site I was greeted by a person, I must never use a mask at any time, neither he nor the other sales person who was there. I was interested in a BMW that I saw on the internet, the photos there lied, the car was deteriorated, the upholstery, broken on many sides and especially the super dirty car and it smelled of strong urine! We are in the middle of a global pandemic and they do not use a mask to serve customers, they sell you cars at higher prices, urinated and full of animal heces.
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January 2021 by Ludovic R.
Very nice guys. Super helpful and responding. Don't forget it's a used car shop before you make any conclusion, you need to know what to get. Thanks again for my purchase and your help
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November 2020 by Ella B.
Bought my 07 Land Rover exactly a year ago. They sold me a solid car. Yes there's a stupid amount of money I need to put into the car but not because of anything shield sold me, just because it's an old Land Rover. The only issue was the tires were really messed up which cost me $700 which I'm sure I could have been better about negotiating but before I purchased the car I took it to a random mechanic near shield auto sales to check it out and everything was in great standing. My car is still doing great a year later. Thanks shield!! Thanks art!
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October 2020 by Lena S.
A wanted to test drive one of their cars, so I called them twice the week before, asking when they open on Saturdays. Both times, they say 11am (though it says 10am on their website). I get there at 11:30am and the place is closed. Eventually, they casually show up at 12, don't even introduce themselves or approach me.When they show me the car, it's covered in dust and has wires hanging out of it. I had to wait for them to wash it and put plates on it. When I told them I plan to take it on the freeway for the test drive, the guy said it doesn't have enough gas in it, so I had to wait even longer so he could take it to a gas station and fill it up. They seemed to have an extremely laissez-faire attitude about selling cars, and it was an incredibly unprofessional and unpleasant experience. Needless to say, I did not end up purchasing the car.
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August 2020 by Giocamo H.
I don't know if the "real" management left on vacation and just hired their gardener to run the place OR WHAT! This was without a doubt the WORST used car "dealership" experience I've ever had. I actually kind of liked this one 2003 Jeep Liberty they had on their lot It had a couple dings, no biggy. And only 111,000 miles! One of the power windows didn't work. I figured the tires, which were covered in cracks and craze marks, could be easily replaced. And the price was right! Famous last words. So I made an appointment to come back and drive it to my favorite mechanic for a once over before buying. Long story short, they had to jump start it TWICE to keep it running, but assured me--when I complained about getting stranded, that it would be "no problem." So off I went and all of 10 minutes later, the engine just died. In the center lane of Roscoe Blvd, under the 405 freeway, at rush hour! No power. Not even for the hazard flashers. You talk about a PIG F*CK! I was afraid I'd get shot, holding up 3 lanes of traffic, waiting a half hour for a tow truck. Talk about ruining your day? Risking your life? Horns honking, fingers waving? But here's the icing on the cake: When the tow truck hauled me and their piece of junk back to the Pacoima, the "salesman" admitted he KNEW the alternator was bad! Little late to mention it then maybe?Bottom line: DO NOT expect to find a car that's safe to drive at this place--even for a few miles. If it was a mistake? OK. Forgivable. But KNOWING the car wouldn't run, and sending a customer out with it anyway? There ought to be a law! (And there probably is, but just...STAY AWAY FROM THIS PLACE, for SURE!)
