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December 2023 by D Y.
I called this Petsmart on December 19 at 12:45 in the afternoon and specifically explain my problem to them. I explained that I bought these chicken treats for my dog and they gave my dog very bad diarrhea. The woman on the phone told me I could return them if they could locate my receipt under my phone number, if not, she would be able to provide me store credit, as long as 75% of the bag is not gone. I said OK I will be in later she said perfect. We will be able to process that transaction for you. I get to Petsmart tonight at around seven. I was greeted by two ugly rude workers. One was a woman with an ugly piercing going across her nose, and the other one was a stupid boy, who didn't even need to be in the conversation. I explained to the woman who I guess was just the worker because she claimed her assistant manager isn't there right now keep in mind she's a Hispanic woman she gets very defensive and pretty much calls me a liar and says that I'm lying about somebody telling me I can return the treats because they get crazy stories all the time. First of all I almost came across the register so just piece of mind to that lady. I hope you see this review don't ever call somebody a liar because next time it's not going to be cute for you to top it all off she said that every Petsmart follows his policy I call another Petsmart and they told me no problem come in ask for me she gave me her name and she said that she will process the transaction for me. So I want to know what page panoramacity Petsmart is on because clearly they're not on the same page as anyone else and clearly this is why they get paid $15 an hour. Their customer service is horrible, they're attitude are horrible, their appearance is horrible. I would never go back to the store.
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December 2023 by Rodrigo G.
I took my French bulldog Cash in for a luxury package with everything included on 12/9/2023 and was greeted by the whole team. They were very nice and explained all the details since my frenchie has very sensitive skin. I chose the hypoallergenic shampoo and conditioner. Donald bathed my frenchie trimmed his nails cleaned his ears and he did an amazing job I'm very happy with the grooming and will be back again thank you so much!
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December 2023 by Andrew Escobedo
Love this place great prices and best selection on all items for my aquarium and for all dogs, cats ..
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December 2023 by Tim T.
As far as having a variety of different options this is a good place. Friendly service and good location. I do wanna say that this is not their fault but the dog food available is not what I would feed my dog. Not many store dog foods are worth of your K9 companion's consumption. That being said the toys are okay.
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August 2023 by Marlene Garza
Excuse me, I went shopping just now, I paid with one of 100 and I was short 10 dollars. The girl who helped me
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April 2023 by Cherie Q.
Been going to Petsmart groomers for 4 years and today will be my last. Was treated so uprofessionally by the grooming manager that worked on April 8th 2023. She claimed she had two groomers call out sick that day and she had attempted to call me the day before. I talked to them twice and confirmed both two dog appointments. My dogs dont like going and its alot of work getting them there. There was no apology. I told her I wasn't called and she said that she had to actually groom a dog from another person who claimed the same thing. Acting all disgusted that she had to work. I asked her if she could call the other stores and help me find an opeing but refused. She said ya, go ahead as she walked away to go stand by the one other groomer who also was rolling her eyes. Petco took me right in and have cheaper prices. This manager needs to find another field pf work. The groomers Ive had are amazing there. Unfornately it is their loss.
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March 2023 by Teresa Castillo Guzman
I loved the store, it has a wide variety of products and the service is very good.
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March 2023 by Martha Espinoza
My favorite store for my felines and canines, there is a lot of variety and the service is fast, attentive and very friendly.
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March 2023 by robair tv
Very nice
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March 2023 by Mina Valadez
Awesome ?
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February 2023 by Dyana A.
My dog has been going to pet smart ever since we got him and he's had no problems. Recently he went in and we asked for a #7 on his body and #4 for his face. I think the groomer was heavy handed on the grooming because my dog got really bad razor burn, itching, and bleeding. We took him Monday and today is Friday and he is experiencing the worst reaction. I saw online this is very common but it shouldn't be as common because it's very stressful for pet owners and pets. I had to go buy my dog a cone and medicine to help. He is also bitting his private areas a lot and he never does this. I went with a new person I hadn't gone to because my dogs original groomer was booked. This is very upsetting
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December 2022 by Tatak B.
Went there at 10am but was told that theyre fully booked in the.morning and for use to come back at1:30pm. Guess what! When we went back, we were told to come back the next day! Lol...never again!
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November 2022 by Aamani T.
I got my first aquarium and had no idea what to do. I bought water conditioners, bacteria starters and my water was never ready for fish. Eddy helped me and he really knows his info on fish. I wouldn't trust anybody with help and aquariums except him because a lot of people gave me different information but Eddy gave me clear and concise instructions so now my fish are happy in their aquarium. EDDY IS THE BEST! I seriously recommend him for any questions you have.
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September 2022 by Andrea M.
So unprofessional and organized. Cancelled my appointment last minute because the groomer called off? So there's no other groomer that can take him in for a bath? This isn't the first time something like this happens at this store.
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August 2022 by Francis D.
Grooming: Maria D. took great care of my Toby. I loved how the haircut turned out. Overall, I am very happy and will be returning.
