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July 2023 by Miranda Morrison
Warning! This company is a scam! I received a bill for STD testing that I never got at a company I gave never stepped foot in. Do not give them ahh money!
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June 2023 by Jeremy M.
This lab deserves negative 5 stars for the stunt they are trying to pull. I received some blood work years ago through my primary doctor and this joke of a company is now sending me a bill for hundreds of dollars. When I called and talked to someone, she said they had sent numerous statements. When I tried to tell her I have never received any, she instantly got aggressive with me. Apparently their external billing department made some huge mistakes and didn't bill people. Now they are going after people demanding this money and threatening to take people to collections. Instead of eating the cost for THEIR mistake, they have decided to hurt people's credit. These people are liars and operate under sketchy business practices. I second the other reviews, report them to the BBB. They deserve some hefty fines at the very least.
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June 2023 by Miranda F.
BEWARE: This company is running a scam. This week I received a bill for $170 from them. They are claiming I owe them money from lab work I got through a Beverly Hills doc 3 years ago. When I asked why it took so long to send me a bill, they said they had sent multiple notices. I have lived in the sand place 5 years and this is a complete lie. They got hostile with me as of this is somehow my fault. DO NOT give these fraudulent morally corrupt people your money. Go file a complaint on the BBB website and let's get this disgraceful organization shut down, they are a virus on our society. Reach out to your doctor who used this company for lab work and let them know what they are doing. Share the Yelp reviews with them. We need to ban together and cut this company off from receiving any funds. Truly disgusting. They are in direct violation of the No Surprises Act so I encourage everyone that is being targeted by them to report them to CFPB. Note to Navid Razavi: you should be ashamed of yourself for running a "company" that tries to pray on vulnerable people looking for HEALTH CARE. The only response you gave on ALL these reviews is when someone called you out for your ILLEGAL activity. You messed with the wrong person this time and I will do everything in my power to make sure you criminals pay for your disgusting fraudulent activities.
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June 2023 by Miranda M.
This company is fraudulent. I just received a $175 bill for STD tests I never received at a company I never stepped foot in. Please report them to the Better Business Bureau. What these people are doing is disgusting and they need to be stopped.
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August 2022 by Jeremy D.
Worst organized and slowest covid testing facility ive ever been to. And ive been to a lot of them. Would give 0 stars if i could. Horribly run. Go to Sameday Health instead.
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May 2022 by Olga C.
I'll start by saying that before posting this review, I did try to get in touch with the lab, which is mission impossible. I'm leaving a neutral rating because there are clearly cases of false negative tests. But what happened with my family makes me seriously question the integrity of the testing kits and/or procedures. 1 member of my family recently tested positive for Covid-19 on a rapid test. Same day, they went to confirm with a PCR test at the UDLAB. The results came back quickly (under 24 hours as promised) and the test was negative. Immediately upon receiving the negative result, the family member used another rapid test and again tested positive (in addition to many Covid-like symptoms and another positive rapid the following day). I genuinely thought it was a fluke and took the rest of my family get tested at UDLAB. While waiting on our results, I also performed rapid tests for us all and one other person tested positive. To my surprise, all 3 of our PCR tests came back within only 5 hours (on a Sunday) and were negative. Suspicious of the fast turnaround and another negative test, I then took the positive person for a repeat PCR test at Walgreens drive-thru, which as I expected came back positive. I don't know what's going at this lab, but I will not be using them again. I hope they are not running an insurance scam, but it surely feels like it. Do not dismiss your positive rapid test if you test negative here. Do a repeat test elsewhere or just go elsewhere to begin with.
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March 2022 by J S.
This place is clearly a scam. I also received the phone call from a collection agency about a bill from 2018 (4 years ago!) for lab work. My first time calling them they hung up on me. Second time calling I did talk to someone and she states they sent out 13 notices to my former and current address. Funny thing is I've never received any of those 13 notices. If you are asked to get lab work at a Dr. office and they do the work in-office, find out if UDL is the company doing it and ask to take your test to some other place like LabCorp. They aren't perfect but I always get prompt billing via the mail and a website that works properly where I can pay my bill quickly. I'm going to have to pay this bill because otherwise it will affect my credit. I'm not sure it's worth my time to fight it.
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March 2022 by A B.
I'm here to connect with other people going through some sort of billing/collections scam with Universal Diagnostic Laboratories. I am not convinced this lab is even a real business based on what's going on. I started receiving threatening calls from a woman in Africa who claims to be working with "United Legal" collections agency on behalf of UDL. This business is not accredited with the BBB and has numerous online complaints and terrible reviews--just like UDL. The woman who called me from Africa claimed she is calling to collect payment for an alleged bill from UDL from *4 years ago.* Red flag. If I receive a bill, I pay it, so I knew right away something was very off. I would have just hung up, but this "collections agency" had an alarming amount of my private medical information that they were given by UDL, and were aggressively threatening my credit despite the fact that they had no bill to show me and UDL has not sent me a bill, either. I called the doctor's office that they claim sent lab work to UDL, and was told by the receptionist they're receiving tons of calls from people about this, that the collections company is a fraud and UDL likely is, too, and confirmed I don't owe anything. It seems UDL is deliberately going after people in their system from several years back, conveniently after records have been destroyed, hoping they will panic and pay whatever they're told whether they owe it or not. If there's a bill, show us the bill? What's the problem? UDL is the problem. I will make sure I never see a doctor that contracts this shady lab. I called UDL directly and not only did their billing department NOT provide any information, much less show me a bill, but Sara Curry hung up on me 2 days in a row. Just like another reviewer here said, instead of producing the alleged bill, she put me on hold and then hung up on me. A pattern. Why can't they answer questions? Is there a bill or not? Are you working with this "collections agency" or not? I cannot get anyone at UDL to explain what's going on, and the owner, Sheila Busheri, does not answer calls, and has been unresponsive to my voicemail and 2 emails this week. Based on this, as well as the lab's terrible reviews, I'm really concerned that they have access to any private medical information and are choosing to conduct a scam like this. They are working with an obviously illegitimate agency that's not accredited, and are giving out private medical info to people in Africa, who then harass us on a daily business about an alleged "bill" they claim we owe from years ago, but don't have to show us. Absolutely unacceptable, with no regard for ethics, privacy, or patients. What a coincidence that none of us dealing with this ever received these alleged bills from UDL! Well, I'll get to the bottom of it. Whatever is going on is bizarre, unprofessional, and possibly illegal. Please contact me if you are another one of the people receiving these calls.
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February 2022 by Ebrahim S.
I received a call from a collector that I have an unpaid bill of $155 from UDL for 5 years ago. I've never received a bill from UDL and I never received service directly from them. At the date they mentioned, I did a lab work with Elite medical center (now Carbon Health) at Mountain View, CA which probably was working with UDL. The collector gave me UDL number and a claim number, but said UDL is probably very busy since they have a lot of collection claims from them (which means this is how UDL operates). I called UDL and paid them with my HSA card. They sent me a receipt which didn't include any explanation of benefit or itemized service. Reading the other reviews, I think it was just easier to pay them rather than to fight them to prove that I already paid for the service. I never got a service from them, so they shouldn't bill me in the first place, let alone send it to collector without notifying me. This is a borderline fraudulent activity.
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February 2022 by Matt W (MediumMonkey)
Went for a covid test late December. No results provided. No way to contact by phone (no answer, all voicemail full). No responses to email. Do not go here. System requires at least a 1-star before allowing me to post a review. Otherwise negative stars.
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February 2022 by kirsten holden
Still waiting for my PCR results from 12/27. It is now 1/12. They don’t answer their phone or respond to email. A complete scam.
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January 2022 by Farid S.
I just started using this lab for the Covid testing for my kids' school. They are very well organized. Turnaround time is less than 24h and some weeks even sooner than this time. This test is free as my insurance does cover the fee. Recommend it definitely!
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January 2022 by Michael U.
Very friendly staff. Made an appointment online for my whole family and had everyone's emailed results the next morning. They also do testing for my kids school. Very organized and efficient. My kids have told me how nice the testers are.
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January 2022 by IB A
This place is terrible! Covid test results are very important for business and personal and social life of people and these guys don’t send the test results after 2 days, even not answering their phone at all or replying their email. I had to travel to their facility, possibly spreading more germs or virus if I was positive to Covid just because they don’t answer the phone or they don’t email the results. That’s insane specially when the Covid numbers are increasing that fast in the Nation and California. The city public health should do something to avoid these happening. Don’t waste your time and risk your life with Universal Diagnostic Labradorites!
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January 2022 by Jessie Valladares
I like getting my COVID. Test done here but the phone service is horrible I call 20 times and nobody answer the phone … I press the billing department and sale department and nothing … so why have a phone ID nobody is going to answer it
