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August 2025 by S D
Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot).
1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own.
2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen.
3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes.
4. There are NO public bathrooms.
5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option.
6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor.
All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.
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July 2025 by M Mina
Customer service is good when you get inside, but we were there as walk-in today(Thursday) and waited around 6hrs to submit paperwork. They are currently only accepting ds 11 application, and the application, if printed online, cannot be double sided. They do have forms in front of line to be completed while waiting. It's definitely better to get an appointment. One of the workers mentioned Glendale has availability next week, so we will get that for our kids, and for kids under 14 both parent need to be present to apply.
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July 2025 by Laura Z
Fast and friendly!
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June 2025 by Albert Levitt
Subject: Complaint about Supervisor Conduct and Facility Conditions at Sherman Way USPS Office
I am writing to file a formal complaint about my experience at the Sherman Way USPS office on June 19, 2025.
I arrived with ten minutes to spare before the official closing time. However, upon turning into the USPS driveway from Sherman Way, I discovered—only at that moment—that the entire parking lot was closed for reconstruction. There was no signage or prior warning to alert drivers until they were already attempting to enter. This forced me to look for alternate parking and led me to arrive only one minute past closing time.
At the entrance, I was blocked by a woman identifying herself as the supervisor, named Ms. Gain (spelling may vary). She refused to let me in, which I understand is within her rights. However, I believe that the responsibility for lack of signage falls directly on USPS management — specifically her, as the on-site supervisor. This was a preventable issue.
More importantly, when I tried to explain the situation, she asked if I spoke Russian and then switched the conversation to Russian. She then said:
“Only Russians always complain. Unorganized people always come late.”
This statement is deeply offensive and discriminatory. I am a U.S. citizen and have the right to equal treatment regardless of my national origin. Her remarks were not just inappropriate — they were xenophobic and caused me emotional harm. It was a violation of my dignity and rights.
Additionally, Ms. Gain was not wearing an official USPS badge or uniform like the other employees. She had only a small tag in her pocket. When I asked her to confirm her name or show credentials, she refused and said, “I don’t have to show you anything.”
I am requesting the following:
• An official investigation into the conduct of Ms. Gain.
• An explanation for the lack of parking signage during construction.
• Clarification on USPS policy regarding identification and uniform requirements for supervisors.
• A formal apology for the discriminatory comment.
Thank you for your attention. This matter concerns basic standards of respect, professionalism, and equal treatment. I trust USPS will address it appropriately.
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May 2025 by Jennifer Rose Clasen
If you need Fingerprints this is absolutely the best option in LA, trust me I tried 4 other usps locations and they all told me their machines were broken, or didn’t work - after waiting in long lines!! This location allows you to wait in the appointment line in the am and completed my service in less than 5 minutes!!! Do yourself a favor and skip the other options and come here directly, you’ll be glad you did!
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April 2025 by Kana M
They lobby is temporarily closed between 8:30pm and 5am during the week
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April 2025 by Stanly Medrano
Website says it opens at 8:30am and the said they open at 9:30am inaccurate information
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April 2025 by Chamil Dissanayake
USPS has to be one of the most unreliable shipping services out there. What’s the point of a delivery service if I have to go to their facility and pick up my package myself? Every time, it’s the same excuse: “attempted delivery”
When I asked the reason why we never get the packages delivered, the person here said that they don’t deliver to bigger apartment complexes. Literally we have to pay the shipping fee and have the package carried by ourselves.
If other carriers can manage to deliver without problems, why can’t USPS? Maybe they should change their name to United States Pickup Service since that’s what they expect customers to do. Absolute waste of time.
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January 2025 by Deanna Turcotte
Very great post office! The Google map location is super confusing and takes you to the wrong area. You have to enter near the Sherman Way & Haskell intersection. Just had a great smooth experience here once I found it. Helpful service, friendly, quick line, had priority mail tape available for use, plenty of priority boxes available as well.
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December 2024 by eva sciuba
Went to this location to send Christmas cards, two of them came back stating no postage on it. I was very frustrated as I paid for the postage. I am now worried if the rest of cards will be even delivered. I thought the lady was nice with big red fake nails. She was putting the stamps on my cards. Usually, l do it, but, l thought she was trying to be nice. How naive of me, thinking that she was nice, she was careless. I will never go back to this location. Waste of time and money.
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December 2024 by Dmytro I
Such not responsible delivery service what I’m paying for. These guys not deserve even 1 star. Most of packages not able deliver to my place because delivery guy don’t have a key from the gate of my apartment complex. But I saw many times how usps workers use the key to open gates. Last my experience “they said they are not delivered because nobody home”. But it’s not true, somebody was at home. And they even didn’t put a sticker of missed delivery at the door. Looks like usps workers are lazy and not responsible liers. 👎🏼👎🏼👎🏼they not even respond on phone calls. I have no idea for what they are getting money
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November 2024 by D.A. Pelton
I was in, dropped off my mail and out smoothly no problems and no difficulties
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November 2024 by David Becerra
Staff is very friendly :)
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September 2024 by hussain aqa
They are accepting walk-in but they are going to wait you 3 to 5 hours it’s one of the worst service I ever had it it’s better to make appointments
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September 2024 by Joe Hunziker
Previously They would be able to send my priority express mail and it would take only one day until delivery...Now somebody there or up in Oregon dropped the ball and it's already 2 days later and the package still hasn't been delivered:(No bad weather is going on and Next day service should be next day service)
