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November 2023 by Lisa S.
I can't understand the bad reviews I came here for an engine steam clean and a car wash it was exceptional and il def be coming back. Bring cash for tip !!
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October 2023 by Sunny S.
They have been doing much better lately, the way I remember them originally. Friendly staff and they are pretty consistent now.
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September 2023 by Robert A.
Worse 35$ car wash i have ever been to !!! I had to clean it for 20 minutes after they were done!!! How hard is it to clean a 2 door coupe ? Did not whip interior ! Did not vacuum well !
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August 2023 by Martin Vincent H.
I have been getting my oil changed here for 40 years, the last two (2) times they didn't check a single fluid. The sign says they do, and they have for the last 35 years. But now they don't, oh it gets better, the used the wrong blend of oil this time (They have a sticker with the milage and blend on the inside of my window). And they left a screw out so now I have the plastic undercover hanging loose on the front of my truck. Though I get a "Free Car Wash" I haven't used the car wash in 5 years as they completley trash your interior.Needless to say I will never go here again.
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July 2023 by Marcus C.
My car is perpetually dirty so it'd been a long time since I've had it washed (both interior and exterior). It was about time for a good scrubbing and I took a shot on Valley Car Wash. I showed up not long after they opened and they worked on it not long after that. There's a big outdoor seating area for you to wait or you can wait inside if the heat is too much. They weren't able to make everything completely spotless, but close enough for me! It's a pretty decent car wash, but the pricing might keep me from being a regular.
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June 2023 by Scott Doherty
I literally never leave bad reviews, but here goes.Website says they are open until 6pm, so I showed up at 5:11pm. Guy says they’re closed, I ask why, he replies “because there’s clouds (in the sky??). No other explanation. Wasted my entire break going here. He told me to call ahead next time. Ummm…next time? No, honor your business hours. My office doesn’t say it’s open until 5 and close early whenever because the weather isn’t perfect.For the record, it was overcast but not raining/expecting to rain. Also, it’s May/June in Los Angeles…it is overcast 50% of the time.
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June 2023 by Victor Escobedo
Amazing service, especially Sergio, the guy who takes your car at the vacuums.
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June 2023 by Juan M.
I was there a couple of weeks ago for a car/carpet cleaning. In good faith I left some money in the center console (I know I shouldn't have) and when I received my vehicle back it was gone. I initially did not want to make a fuss about it. However, when I spoke to the manager he tried to convince me there was no money there and that he often tests his employees by putting money in customers cars to see if they would steal. I didn't even request for them to try and pay me back or anything of the sort. I simply wanted them to know the type of employees they hire. To which he didn't seem to care based on his responses. Some days later I noticed my Apple AirTag was also missing and when I traced its location, SURPRISE SURPRISE! It's at the car wash near the area where they were detailing my car. I submitted a complaint through their online site and still no response. I really hope your management reads these reviews because I will be seeking legal council if I do not hear back to make this right. AGAIN, I am not here to ruin your business, but you should really take a second look at the type of employees you all hire. Some additional training for your supervisors for dealing with situations like these wouldn't hurt either. I have been a customer of this place since I had my first car back in 2010. Saddened to say I will no longer be coming back
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June 2023 by Michael V.
Don't bother coming here. Went today for a car wash and I always have my original car mats on top of my plastic one and today they went missing. They says they don't know, don't even offer to check cameras. Worthless place
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February 2023 by Raymund Lanit
I always get my car wash here for so many years and I am usually satisfied but this morning, this particular cleaner did not do his job. That's why I was wondering why he was so quick to finish. He's a new employee, I can tell. It's just a total bad experience.
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November 2022 by Jeff D.
Looks like I am DEFINITELY going to another car wash other than Valley Car Wash from here on out. I don't know if it's new management, or hiring useless workers, or just could care less about customer service and satisfaction, or all of the above. I have been coming here for over 10 years because they WERE one of the better ones, well, they're not good enough now to have a bicycle washed/detailed here! I paid [unknowingly] to have someone there add some grease to my car's interior; oh yay, lucky me!! I showed the "worker" and as you can see, it was "somewhat" of an "attempt" to clean it however, he made it worse. Oh, and when I first pointed it out to the worker, his attitude was as if I was inconveniencing or insulting him!! But wait, there's more!! I got the same package I always get [not the cheap one] as it USED to be worth it because the workers USED to care about doing a good job and paying attention to details! You know, the simple things, like cleaning the windows WITHOUT leaving [dirty] streaks, or wiping down the interior with Armor All [or whatever brand they use] and put a coat on the tires, oh, and washing the car mats [which is included in the package, but it did not happen]. So, they raise their prices but decrease the quality of their service!! Hmmmmmmmmmm The quality of "service" they USED TO provide has been diminishing over the last couple of years, and in my experience has now disappeared completely. When I leave Valley Car Wash with a dirtier vehicle than what I arrived with well, it's time to say adios!! I work too hard to earn my money to piss it away on this place! Honestly, I give this business ZERO STARS, but Yelp won't let you post unless you use at least one star. You know, I really wish Yelp would provide us with Negative Stars to use!! Final thoughts; DON'T WASTE YOUR F*CKING TIME OR MONEY HERE!!!!
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November 2022 by jack
extremely unprofessional service. i was very disappointed with the service and returned to them to correct the issue but the manager was very rude and disrespectful to me saying “if i don’t like it i can go away”. will not return ever and recommend you stay away.
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October 2022 by Jessica
Update. They changed owners and they are awful now. Staff is rude and unprofessional. They do a terrible job. And I have had several items go missing from my vehicle. I notified them and they had nothing to say. Do not take your car here.Old review-Their good. When they are great you get your car back money well spent. Which is like 75% of the time. When they are meh you get your car back and have to wipe it down a second time. It's never terrible but the inconsistency just makes it ok.
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October 2022 by Sarkis M.
They don't even clean the windows from the inside. They didn't lower sunshades or even clean the windshield from the inside. Don't waist your money. I'll go back to Fashion Square Car Wash.
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September 2022 by Michael L.
Outrageous prices. Went in for early bird $19 car wash and ended up paying $32. So the tire dressing and fragrance was $13. Time to find a new car wash place for me and my mom's car.