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January 2024 by kevin poitras
Very accommodating when we didn't have a reservation
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December 2023 by Arianna P.
We rented a Yukon Denali for a Christmas trip and couldn't have asked for a better experience. This location is amazing, great prices, great cars, super reliable, and Jerry is the best! Thank you for everything Jerry!
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September 2023 by Misty E.
We had family in town visiting so needed a larger vehicle. Made reservation online an hour before pickup. The guy at the counter (Jerry) was very friendly and accommodating. The SUV was cleaned for us and we were quickly on our way. It's located in Venice on Lincoln Blvd in a convenient area. It's about 15 mins from LAX (depending on traffic of course), so it's a good option to rent from. Rented from Budget but I guess most local Avis' are connected to Budget as well. This will be our go to when we have visitors!
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August 2023 by Kristen R.
Best rental car company in Venice! I needed a rental last minute while car was in the shop. Pam was super kind and professional. The office is clean and pick up was efficient and easy. The car was as expected and drop off was quick and easy. Highly recommend.
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August 2023 by Antriksh Yadav
Absolute smoothest car rental experience ever. Both at pickup and drop-off. I wouldn't go out of my way to review an Avis location otherwise. Super friendly and courteous representative. Pickup probably took under 5 minutes. I got a car I liked (Dodge Charger BTW). There was a small waiting room. No hassles exiting or entering either, because it's a small lot with a gate that's always open.I was visiting LA and rented from here to save a ~$100 hidden fee from the LAX location. It was a bit of effort to use public transit to get to this place, but given the excellent service, it was win-win.
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August 2023 by David Chesney
Found myself in a tricky situation around car hire that had been prepaid internationally. With the existing Avis rental not able to fulfil our booking, Jerry helped us out at very short notice fulfilling the booking we had with a minimum of fuss. Jerry took our booking from potentially ruining our holiday to putting it back on track and ensuring we had the best time. You're a legend Jerry!
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July 2023 by David O
Jerry S at the Avis counter was awesome and very efficient. Have rented several cars at this location and all of the staff there is very accommodating and professional! I definitely recommend renting your next vehicle here.
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June 2023 by Neal J.
They just screwed me over on a rental. They don't have any cars available so their solution, Just go rent one at LAX, even tho it's a lot more expensive and a huge hassle to get there from here. The real issue is they're lazy and incompetent.
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June 2023 by Xander D.
Jerry was incredibly kind and helpful. He went above and beyond. I chose this location because of the abnormally high yelp reviews. They more than delivered.
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June 2023 by Arthur T
Waited a bit to pick up my car. Staff working decided to answer a call after I had already walked in and was answering their general questions. Definitely feel like priority should be changed. I was in and out within 2-3 min, which was longer than I was waiting for (10 min on the phone).The car they provided me had a lot of dings. Staff had apologized that the car was all dusty too... Even worse, it had 3/8 gas filled. I absolutely hate picking up cars without a full tank...so definitely not in the best mood when it already had less than half a tank. Car passenger handle was gone..Small lot. Be careful getting in and out.Borderline 1 star experience. Probably 1.5 stars. I've just had so many horrendous car rental experiences, that this was borderline there as well.Hoping Avis can correct some of their issues across all of their locations in the US.
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May 2023 by Arthur T.
Waited a bit to pick up my car. Staff working decided to answer a call after I had already walked in and was answering their general questions. Definitely feel like priority should be changed. I was in and out within 2-3 min, which was longer than I was waiting for (10 min on the phone). The car they provided me had a lot of dings. Staff had apologized that the car was all dusty too... Even worse, it had 3/8 gas filled. I absolutely hate picking up cars without a full tank...so definitely not in the best mood when it already had less than half a tank. Car passenger handle was gone.. Small lot. Be careful getting in and out. Borderline 1 star experience. Probably 1.5 stars. I've just had so many horrendous car rental experiences, that this was borderline there as well. Hoping Avis can correct some of their issues across all of their locations in the US.
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May 2023 by Tiffany G.
All of the 5-star reviews are spot-on. I just returned a car to this Budget/Avis location and had a fantastic experience with Pamala. She was exceptionally kind and helpful, and is truly an asset to this business. Because of her, I will be recommending this location to everyone I know in need of a rental car. And, no--I'm not a party to this business--just a customer who couldn't have asked for a better experience.
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May 2023 by Carolyn K.
Had some trouble getting a 4WD vehicle at another Avis but the Venice location helped us out and was very accommodating with timing of pickup-- Pam was so great. Then on our trip we discovered the car had a nail in the tire (not really something they could have checked/avoided) and had to replace the tire, and they were super chill and made the replacement/reimbursement process go smoothly and take up a minimum of our vacation time. Overall great experience!
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April 2023 by Tate Tucker
Never experienced a more seamless experience with rentals — an incredible feat in 2023 let alone in Los Angeles. Jerry was sharp, friendly and extremely helpful in all of our interactions. A true luxury to not be stressed throughout the rental process. I’d highly recommend this place to anyone.My family has been coming here for months but I anticipate the relationship lasting longer !
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December 2022 by P M
Excellent experience. Very friendly and professional staff, car was perfect. Pickup and dropoff was very easy - no wait. Awesome.